Online Communities

WHITE PAPER: Read this white paper to learn how CA Content-Aware IAM solutions help protect customers in the physical world and similarly protect virtual environments by controlling identities, access, and information usage. 

Posted: 22 Sep 2010 | Published: 22 Sep 2010

EGUIDE: In this expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, you will discover the steps essential for effectively integrating server virtualization into your disaster recovery strategy.

Posted: 20 Apr 2009 | Published: 20 Apr 2009

WHITE PAPER: The top seven things to consider when managing configuration for virtual and cloud infrastructures.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: New study quantifies how VMware improved TCO and ROI for three companies' IT landscapes.

Posted: 14 Oct 2010 | Published: 14 Oct 2010

WHITE PAPER: This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: The Project Management Institute (PMI) prides itself as the largest project management organization in the world and for the comprehensive, standards-based Project Management Professional (PMP) certification it offers to project managers. Check out this white paper to learn more.

Posted: 04 Mar 2011 | Published: 04 Mar 2011

WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

IT BRIEFING: European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.

Posted: 17 Jan 2012 | Published: 17 Jan 2012

EBOOK: This expert e-book takes an in-depth look at how industry leaders are using social media to build better relationships with their customers. Inside, learn the ways that customer communities are impacting how companies do business, as well as the importance of harnessing this power for constructive dialog.

Posted: 25 Jul 2011 | Published: 25 Jul 2011

WHITE PAPER: Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Few could have envisioned the global success of SMS (short message service) when the first text message was sent in 1992. SMS has crossed network and technology boundaries, and continues to find new applications, as well as providing inspiration for industry innovation as IP (Internet Protocol)-based messaging builds momentum.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: In this year’s report you will be able to see analysis presented on a global basis, compare trends across continents and explore country-by-country overviews. The results show that the CIO community is wrestling with significant pressures as the Great Recession fades into history and a new decade, with a new competitive landscape, emerges.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: Read this paper for a discussion of the Community Technology Preview (CTP) process, and the CTP5 incarnation specifically. This paper examines mission-critical features, enterprise management features, database data and programmability, and new business intelligence features.

Posted: 12 Jul 2010 | Published: 12 Jul 2010

WHITE PAPER: Read the findings of an independent study by AIIM to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses.

Posted: 01 Jan 2012 | Published: 01 Jan 2012

WHITE PAPER: As more and more human activity moves online, it is easy to think that geography no longer matters—surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.

Posted: 25 Jul 2011 | Published: 25 Jul 2011

EGUIDE: Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.

Posted: 12 Jan 2012 | Published: 12 Jan 2012

WHITE PAPER: Access this report from research and advisory firm Work Design Collaborative, LLC (WDC) to learn about the business benefits of a remote workforce and the best practices and technologies IT can implement to leverage them.

Posted: 16 Jan 2012 | Published: 16 Jan 2012

WHITE PAPER: Learn about the new services available for Office 365 and how you can incorporate them into your enterprise IT portfolio.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.

Posted: 29 Sep 2011 | Published: 29 Sep 2011

CASE STUDY: Read this Bloomberg Businessweek case study to learn how Swiss grocer Coop leveraged its customers' attachment to their iPhones with their long commutes and time-compressed schedules to boost both loyalty and sales with an iPhone shopping app that integrates with its back-end SAP ERP and CRM systems.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

WHITE PAPER: Access this whitepaper to find out how the cloud can cut Capital Expenses and Operating expenses for any company that deploys a lot of technology.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: Read this white paper to learn more about outsourcing SharePoint2010 infrastrucutre to Office 365 or another hosting provider.

Posted: 27 Oct 2011 | Published: 27 Oct 2011

WHITE PAPER: This is a white paper compiled of survey findings on understanding a business' online customer experience.

Posted: 02 Nov 2011 | Published: 02 Nov 2011

EGUIDE: This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

EGUIDE: As cloud deployments continue to expand, there are a number of security issues IT managers must keep in mind to ensure that content is protected. This white paper is here to keep you up to date on the latest cloud security challenges and solutions, and will help you understand how to accurately define your backup and security needs.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

WHITE PAPER: This white paper contains a sampling of real business results that organizations around the world, in a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g.

Posted: 14 Oct 2011 | Published: 14 Oct 2011