IT Service Management White Papers ( ITSM ) Software Downloads, Definition and Webcasts

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EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Network-Aware End-to-End Service Management - Demo sponsored by Microsoft PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure. Posted: 02 Nov 2007 \| Premiered: 01 Nov 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Network-aware, End-to-End Service Management sponsored by Microsoft WHITE PAPER: This paper details an end to end service management solution that spans the entire infrastructure. Posted: 19 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

Video: Move Beyond Efficiency to Deliver Value with IBM Service Management sponsored by IBM Software Group WEBCAST: IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value. Watch this video to learn how you can deliver quality ... Posted: 20 Jun 2007 \| Premiered: Jun 20, 2007 TOPICS: IT Governance \| IT Service Management \| Risk Assessment \| Risk Management \| Service Level Management

WebEx Systems Management sponsored by WebEx Communications, Inc. PRODUCT DEMO: WebEx System Management allows you to protect, manage and secure your IT assets--on the premises and beyond, 24/7--from a single, integrated dashboard. Reduce IT support costs, boost IT service levels and leave compliance worries behind. Posted: 02 Mar 2007 \| Premiered: 01 Mar 2007 TOPICS: Compliance Best Practices \| IT Asset Management \| IT Service Management \| Service Level Management \| Systems Integration \| Systems Management

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals sponsored by Enterprise Management Associates (EMA) WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative. Posted: 09 Oct 2006 \| Published: 01 Feb 2007 TOPICS: Business IT Alignment \| Business Service Management \| Change Management \| CMDB \| Configuration Management \| Enterprise Systems \| IT Service Management \| ITIL \| Service Level Management \| Standards

IT Service Management Reports