IT Service Management Reports

BROCHURE: This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.

Posted: 12 Nov 2009 | Published: 25 Jun 2009

WHITE PAPER: This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.

Posted: 12 Nov 2009 | Published: 11 Aug 2008

EZINE: IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.

Posted: 10 Nov 2009 | Published: 10 Nov 2009

CASE STUDY: Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.

Posted: 04 Nov 2009 | Published: 04 Nov 2009

EBOOK: Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.

Posted: 28 Oct 2009 | Published: 28 Oct 2009

WHITE PAPER: The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.

Posted: 15 Oct 2009 | Published: 01 Mar 2009

CASE STUDY: Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations.

Posted: 15 Oct 2009 | Published: 15 Oct 2009

PRESENTATION TRANSCRIPT: Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.

Posted: 18 Jun 2009 | Published: 18 Jun 2009

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

Posted: 17 Jun 2009 | Published: 15 Jun 2009

EBOOK: Enterprise CIOs are adopting green IT and other new technologies to improve data center efficiencies. In this ebook learn more about how IT organizations are using green IT, virtualization, storage capacity planning and even cloud computing to realize energy savings and lower hardware and power costs in the data center.

Posted: 19 Mar 2009 | Published: 19 Mar 2009

WHITE PAPER: This paper explains how CIOs can use governance best practices to mitigate the depth and duration of performance declines that often accompany periods of change and innovation. It will clarify what governance is - and isn't - and articulate how CIOs can begin to improve governance within their organizations.

Posted: 13 Feb 2009 | Published: 13 Feb 2009

WHITE PAPER: This research shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together.

Posted: 13 Feb 2009 | Published: 13 Feb 2009

WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.

Posted: 10 Dec 2008 | Published: 01 Jan 2006

WEBCAST: In this webcast you will learn how Mission Critical & Proactive Services help you improve availability, reduce risk and increase service management.

Posted: 01 Dec 2008 | Premiered: Nov 26, 2008

WHITE PAPER: Read this white paper to learn how IBM Tivoli Service Management Center for System z can help you reduce the overall cost of IT by transforming your data centre from a reactive, resource focus to a business-driven, proactive service.

Posted: 27 Oct 2008 | Published: 27 Oct 2008

WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.

Posted: 14 Oct 2008 | Published: 11 Oct 2008

WHITE PAPER: When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision.

Posted: 28 Jul 2008 | Published: 28 Jul 2008

WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management

Posted: 19 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

Posted: 18 Jun 2008 | Published: 01 Aug 2008

WHITE PAPER: This white paper captures the experiences of six large companies running SAP applications using IBM® System p™ virtualization.

Posted: 17 Jun 2008 | Published: 16 Jun 2010

SOFTWARE LISTING: Foglight will correlate application performance data and events from the entire application infrastructure and point you to the true root-cause of a problem.

Posted: 10 Apr 2008 | Published: 01 Apr 2008

WHITE PAPER: The integration of EMC® Smarts® and Microsoft® System Center Operations Manager 2007 delivers the capabilities IT departments need to enable network-aware service management.

Posted: 17 Jan 2008 | Published: 01 Jan 2008