| |
| IT Systems > Communications Systems > Telecommunications Systems > Telephony Systems > |
Automatic Call Distribution Systems
|
ALSO CALLED: Call Distribution Systems, ACD Systems, ACDS, Automatic Call Distributor Systems, and Automatic Call Distributor
DEFINITION: An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses
…
Definition continues below.
|
|
|
|
|
Add Automatic-Call-Distribution-Systems to your RSS Reader:
|
|
|
|
|
| Your request for Automatic Call Distribution Systems multimedia returned limited or no results. The request has been expanded to include Telephony Systems multimedia.
|
|
|
| 6 Matches |
|
Podcast: Service Delivery Best Practices: Translating Customer Needs into Network Services
| sponsored by Alcatel-Lucent
PODCAST:
This podcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments.
Posted: 11 Nov 2008 | Premiered: 05 Nov 2008
|
|
 |
|
Get Schooled - Fixed Mobile Convergence: FMC 101
| sponsored by Tellabs
WEBCAST:
This episode features Stuart Benington, Director, Portfolio Marketing and he discusses the differences between service-level and network-level FMC.
Posted: 23 Oct 2008 | Premiered: Available On Demand
|
|
 |
|
Increasing Business Agility with Unified Communications
| sponsored by Accela Communications
VIDEOCAST:
Join these experts and your colleagues today for an informative and timely discussion and learn the ins and outs of unified communications and how your organization can benefit.
Posted: 15 Oct 2008 | Premiered: 11 Sep 2008
|
|
|
|
PODCAST: RADVISION - The Core of Video Enabled Unified Communications
| sponsored by RADVISION
PODCAST:
With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.
Posted: 06 Aug 2008 | Premiered: 06 Aug 2008
|
|
 |
|
RADVISION - The Core of Video Enabled Unified Communications
| sponsored by RADVISION
WEBCAST:
With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.
Posted: 06 Aug 2008 | Premiered: Available On Demand
|
|
|
|
Is Your Infrastructure Ready for Unified Communications?
| sponsored by Hewlett-Packard Company
WEBCAST:
Join us for this informative Webcast to take a closer look at what's involved in making sure your infrastructure meets the basic requirements.
Posted: 20 May 2008 | Premiered: Available On Demand
|
|
 |
|
|  |
| |
AUTOMATIC CALL DISTRIBUTION SYSTEMS DEFINITION (continued): … An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services. ACDs often provide some form of Automatic Customer/Caller Identification (ACIS) such as that provided by Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), or Automatic Number Identification (ANI).
Automatic Call Distribution Systems definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
|
| |
|
|
|
Free Newsletters
