Data Center Efficiency University
sponsored by Dell, Inc. and Intel
VIRTUAL ENVIRONMENT:
This online learning destination for IT professionals provides you with one interactive site that satisfies your need to expand your data center knowledge. Choose from three different classroom topics, each delivering its content in a variety of formats, including webcasts, podcasts and e-publications.
Posted: 31 Mar 2011 | Premiered: 31 Mar 2011
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Getting the Most out of Enterprise Callaboration
sponsored by BlackBerry
WEBCAST:
This webcast will discuss options for extending common enterprise collaboration platforms to the BlackBerry platform from Microsoft Office Communicator, to Lotus Sametime, Webex, and more.
Posted: 15 Sep 2011 | Premiered: 15 Sep 2011
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The Changing Role of Tablets in the Enterprise
sponsored by BlackBerry
WEBCAST:
This webcast will provide you with a firm understanding of the BlackBerry PlayBook tablet platform and its overall capabilities. It will also focus on key partner applications that can enable greater workforce performance.
Posted: 15 Sep 2011 | Premiered: 15 Sep 2011
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The Office of Tomorrow with BlackBerry
sponsored by BlackBerry
WEBCAST:
This webcast discusses the office needs of tomorrow and how BlackBerry solutions can meet them. Topics include the direction hardware and software may take, the future of mobile computing, business apps and more.
Posted: 15 Sep 2011 | Premiered: 15 Sep 2011
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Use of Cloud in Public Sector - Jeff Bergeron Video:
sponsored by HP
VIDEOCAST:
Cloud computing is making its way into the public sector, enabling significant cost-savings and providing the tools to enhance communication, monitoring and security. Take a look at this videocast for an in-depth look at the use of the cloud in the public sector and learn about four basic models you can leverage for successful cloud adoption.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012
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AUTOMATIC CALL DISTRIBUTION SYSTEMS DEFINITION (continued): … An Automatic Call Distributor (ACD) is a telephone facility that manages incoming calls and handles them based on the number called and an associated database of handling instructions. Many companies offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services.ACDs often provide some form of Automatic Customer/Caller Identification (ACIS) such as that provided by Direct Inward Dialing (DID), Dialed Number Identification Service (DNIS), or Automatic Number Identification (ANI). |
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