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e-MetricsWhite Papers (View All Report Types)
 
The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER: There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013

SearchCRM

Management Excellence: The Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER: In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more.
Posted: 05 May 2009 | Published: 01 Sep 2008

Oracle Corporation

Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions
sponsored by Emerson Network Power
WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.
Posted: 07 Jul 2009 | Published: 07 Jul 2009

Emerson Network Power

Site and Commerce Search: Driving ROI through Vendor Selection, Proper Implementation, and Active Measurement
sponsored by WebSideStory
WHITE PAPER: In this white paper, independent analyst JupiterResearch examines how site search drives positive ROI and tells you which vendors are providing market-leading customer facing search applications.
Posted: 25 Jul 2005 | Published: 01 Jul 2005

WebSideStory

Building a Tangible ROI for Data Quality
sponsored by Harte-Hanks Trillium Software
WHITE PAPER: This white paper covers common issues and recommendations on building a business case for data quality initiatives.
Posted: 13 Mar 2012 | Published: 13 Mar 2012

Harte-Hanks Trillium Software

The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010

uptime software inc.

How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

GoToAssist

Workforce Data in the Boardroom - Communicating Metrics to Boards of Directors
sponsored by SuccessFactors
WHITE PAPER: This resource offers insight to help you communicate workforce performance and productivity data to senior executives using the right human capital metrics.
Posted: 26 Feb 2014 | Published: 30 Sep 2011

SuccessFactors

Presentation Transcript: Maximize Value from Your SAP Investment with Business Intelligence and Performance Management
sponsored by IBM Cognos
WHITE PAPER: In this presentation transcript, Mark Smith, CEO & EVP Research, Ventana Research, and Karen Kirby, SAP Market Executive of Cognos, an IBM Company, focus on SAP investment with Business Intelligence and Performance Management.
Posted: 07 Nov 2008 | Published: 07 Nov 2008

IBM Cognos

The Impact of Lean on Consumer Product Manufacturers
sponsored by SAP America, Inc.
WHITE PAPER: Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.
Posted: 04 Feb 2008 | Published: 01 Feb 2007

SAP America, Inc.
 
 
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