Measuring the Business Impact of Support

Measuring the Business Impact of Support


Measuring the Business Impact of Support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity.

'Measuring the impact of support is fundamental to assuring that support is properly funded, staffed and skilled.' -ServiceXRG

This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.

Download the white paper to learn how to:

  • Choose the right indicators for measuring support performance
  • Establish and apply these metrics to your business
  • Interpret and report on tangible support values
Citrix Online UK
16 Jul 2010
16 Jul 2010
7 Page(s)
White Paper
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