Measuring the Business Impact of Support

Measuring the Business Impact of Support

Cover

Measuring the Business Impact of Support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity.

'Measuring the impact of support is fundamental to assuring that support is properly funded, staffed and skilled.' -ServiceXRG

This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.

Download the white paper to learn how to:

  • Choose the right indicators for measuring support performance
  • Establish and apply these metrics to your business
  • Interpret and report on tangible support values
Vendor:
Citrix Online UK
Posted:
16 Jul 2010
Published:
16 Jul 2010
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy