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e-Metrics Reports
 
Benchmarking Enterprise Maturity for Social Customer Service
sponsored by Oracle Corporation
WHITE PAPER: This resource describes the challenges that impede integration of social media with the rest of your contact center and explains how to conquer them by using a social customer service maturity model as a tool to assess contact capabilities. Identify your maturity level and learn how to progress to a higher level for optimal customer satisfaction.
Posted: 22 Jan 2016 | Published: 10 Apr 2015

Oracle Corporation

HP Executive Scorecard: Real-time insights for IT management
sponsored by Hewlett Packard Enterprise
VIDEO: CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.
Posted: 22 Nov 2011 | Premiered: 22 Nov 2011

Hewlett Packard Enterprise

Accelerate Performance in Human Resources
sponsored by SAP America, Inc.
WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: 02 Feb 2012 | Published: 27 Jan 2012

SAP America, Inc.

The Oracle SOA Governance Solution
sponsored by Oracle Corporation
DATA SHEET: Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution.
Posted: 14 May 2009 | Published: 14 May 2009

Oracle Corporation

Security Awareness with Protecting Information
sponsored by Information Shield, Inc.
SOFTWARE LISTING: Protecting Information is a quarterly security and privacy awareness newsletter that you can easily customize and distribute to your entire organization.
Posted: 11 Feb 2008 | Published: 01 Jan 2007


Tips on evaluating, deploying and managing in-memory analytics tools
sponsored by Tableau Software
EBOOK: Interested in running queries against data stored in a computer's memory? Read this white paper to learn about in-memory analytics technology and how it can provide much faster analytical performance than traditional business intelligence (BI) tools. Before diving into this type of data analytics, check out this eBook to gain valuable knowledge.
Posted: 15 Sep 2011 | Published: 15 Sep 2011

Tableau Software

Mobile, Social, Analytics Offer Promise but Demand New Metrics
sponsored by IBM
EGUIDE: A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.
Posted: 15 Mar 2013 | Published: 15 Mar 2013

IBM

Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
WHITE PAPER: Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ...
Posted: 24 Jul 2014 | Published: 01 Mar 2007

Keynote Systems

Implementing Cloud Storage Metrics to Improve Efficiency
sponsored by Intel
WHITE PAPER: Access this white paper to learn how implementing cloud storage metrics can help you choose the right technology for increasing IT productivity and capacity management in your enterprise.
Posted: 31 Oct 2011 | Published: 31 Oct 2011

Intel

Five Fundamental Data Quality Practices
sponsored by Pitney Bowes Business Insight
WHITE PAPER: When developing or reengineering the enterprise architecture, implementing fundamental data quality practices can reduce the complexity of the data management framework thus reducing effort, risk, and leading to a high degree of trust in enterprise information. Read this paper to learn more about data quality practices and core data services.
Posted: 11 Jan 2010 | Published: 11 Jan 2010

Pitney Bowes Business Insight
 
 
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