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| IT Management > |
IT Service Centers
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ALSO CALLED: Information Technology Service Centers, Service Centers, Customer Service Centers, and Customer Support Centers
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| Your request for IT Service Centers white papers returned limited or no results. The request has been expanded to include Contact Centers and Call Centers white papers.
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| 1 - 10 of 38 Matches | |
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Enterprise Benefits of Real-time Contact Center Performance Management
| sponsored by Genesys
WHITE PAPER:
Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
Posted: 17 Jul 2008 | Published: 03 Apr 2008
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Benefits and Advantages of Recording and Archiving Calls
| sponsored by Teleformix
WHITE PAPER:
ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.
Posted: 11 Jul 2008 | Published: 01 Oct 2006
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Cost Cutting in IT to Cope with Economic Slowdown
| sponsored by Avaya Inc.
WHITE PAPER:
IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
Posted: 01 Jul 2008 | Published: 05 Mar 2008
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The Cold Truth about Customer Surveys: Companies want them. Customers shun them.
| sponsored by Verint Witness Actionable Solutions
WHITE PAPER:
Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves.
Posted: 30 Jun 2008 | Published: 01 Jun 2008
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How to Manage Benefits Administration During Mergers and Acquisitions
| sponsored by Workscape
WHITE PAPER:
To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees.
Posted: 09 Jun 2008 | Published: 01 Jan 2007
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Essential Manager's Guide: Intelligent Communications
| sponsored by Avaya Inc.
WHITE PAPER:
Custom publication book leveraging the DK Brand - Essential Managers; thought leadership addressing business needs and value of Intelligent communications.
Posted: 09 Jun 2008 | Published: 05 Jun 2008
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Retail 101: Juggling POS with Mobility, Call Centers, BI and Security
| sponsored by Hewlett-Packard Company
WHITE PAPER:
In this E-Guide, get an overview of the retail industry from the focal points of tying it to security, business intelligence, mobility and call centers.
Posted: 06 Jun 2008 | Published: 05 Jun 2008
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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
| sponsored by Genesys
WHITE PAPER:
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: 03 Jun 2008 | Published: 01 Jan 2006
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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
| sponsored by Genesys
WHITE PAPER:
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Posted: 03 Jun 2008 | Published: 01 Apr 2008
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Implementing a Telecommuting Program
| sponsored by Avaya Inc.
WHITE PAPER:
This paper examines the implementation of telecommuting capabilities, from an operations management perspective.
Posted: 02 Jun 2008 | Published: 01 Jan 2008
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| 1 - 10 of 38 Matches | |
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