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IT Service Centers White Papers (View All Report Types)
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IT Without Boundaries: Choosing Between Conventional or Agile IT?
sponsored by Red Hat
WHITE PAPER: Why should you have to choose between conventional and agile IT? News just in: you don't have to anymore. This white paper explains how organizations can operate more efficiently and become more agile at the same time. Access this research to see how you can balance conventional and agile IT.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Red Hat

Increase Employee Productivity with Cloud-Based IT Service Automation
sponsored by ServiceNow
WHITE PAPER: This white paper examines the challenges associated with replacing an inefficient ITSM platform, and outlines the benefits of switching to cloud-based IT service automation. Access this case study to learn how you can deploy a singular ITSM platform.
Posted: 27 Aug 2015 | Published: 30 Apr 2014

ServiceNow

The Complete Guide to Choosing an Online Help Desk
sponsored by Freshdesk Inc.
WHITE PAPER: This white paper walks through each stage of the decision making process for choosing the right online helpdesk.
Posted: 18 Aug 2015 | Published: 18 Aug 2015

Freshdesk Inc.

Be Your Own Chief Cloud Officer with Service-Centric IT
sponsored by Dell, Inc.
WHITE PAPER: Cloud technology puts you at the center of business transformation. In this white paper learn how to transition your organizations from infrastructure-centric to service-centric IT with first-rate cloud solutions.
Posted: 14 Aug 2015 | Published: 14 Aug 2015

Dell, Inc.

Cloud-Enabled ITaaS: Growing Your Business in the Cloud
sponsored by Dell, Inc.
WHITE PAPER: This white paper advises you on how to get started and grow your cloud service quickly, while minimizing capital and operating costs, as well as risk. Read on here to key into cloud-enabled features.
Posted: 14 Aug 2015 | Published: 31 Mar 2015

Dell, Inc.

Bare Metal Clouds: The Pros and Cons of a Non-Virtualized Option
sponsored by IBM
WHITE PAPER: This informative guide explores the pros and cons of a "bare metal cloud" – a cloud service that is not virtualized.
Posted: 08 Jul 2015 | Published: 17 Jan 2014

IBM

Survey Results: Experiences with IT Self-Service Applications
sponsored by USU AG
WHITE PAPER: This white paper reports the results of a survey analyzing how organizations have implemented IT self-service applications, and how satisfied they were with the results.
Posted: 24 Jun 2015 | Published: 24 Jun 2015

USU AG

Support Centers Step into the Spotlight
sponsored by CA Technologies.
WHITE PAPER: This short infographic reveals the troubling statistics behind the undervaluation of support centers and breaks down a number of ways for you to prove the value of your corner of the business.
Posted: 25 Feb 2015 | Published: 31 Dec 2014

CA Technologies.

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how ConnectWise, a leading business management platform, enabled Australian-based IT solution provider PowerNET to create profitability through efficiency and make sales predictable.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

The Help Desk and the Network Operations Center: What MSPs Need and Why
sponsored by Solarwinds N-able
WHITE PAPER: This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

Solarwinds N-able

Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 31 Jan 2011

ComputerWeekly.com

Open Group: FAIR -ISO/IEC 27005 Cookbook
sponsored by ComputerWeekly.com
WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Posted: 24 Oct 2011 | Published: 02 Feb 2011

ComputerWeekly.com

G-Cloud Report: Service Specification Approach
sponsored by ComputerWeekly.com
WHITE PAPER: The G-Cloud, Government Applications Store and Data Centre Consolidation Phase 2 programme started on 5 October 2009 and will run till 12 February 2010. The programme comprises seven workstrands and a Programme Office function.
Posted: 21 Oct 2011 | Published: 07 Feb 2011

ComputerWeekly.com

IT hiring activity and salary changes for 2010
sponsored by ComputerWeekly.com
WHITE PAPER: Our IT division recruits permanent and contract professionals into financial servicesfirms, including investment banks, hedgefunds and asset managers, and companies inthe commerce and industry and professional services sectors. We recruit business technologists from support to CTO level.
Posted: 21 Oct 2011 | Published: 15 Feb 2011

ComputerWeekly.com

IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011

ComputerWeekly.com

Your Guide to Improving IT Service Visibility
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

Deliver Secure New Business Services
sponsored by CA Technologies.
WHITE PAPER: This informative guide explores how you can deliver secure business services and improve customer experience.
Posted: 23 Jun 2014 | Published: 31 Dec 2013

CA Technologies.

Why Your Service Desk is Failing
sponsored by CA Technologies.
WHITE PAPER: This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
Posted: 02 Aug 2013 | Published: 30 Sep 2012

CA Technologies.

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.

Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012

Nimsoft, Inc.

Pragmatic ITIL: Bridging the Gulf between Theory and Practice
sponsored by Nimsoft, Inc.
WHITE PAPER: While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

Turning Cost Centers Into Dynamic Technology Assets
sponsored by HP
WHITE PAPER: This resource explores how consolidating your data center assets can help lower overall IT costs while successfully managing risks. Discover the top benefits of consolidation.
Posted: 09 Nov 2011 | Published: 09 Nov 2011

HP

IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture

IBM Tivoli Service Request Manager White Paper
sponsored by IBM
WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
Posted: 22 Oct 2010 | Published: 15 Jan 2010

IBM
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