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ICQ White Papers (View All Report Types)
 
Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

University Unlocks a Better Development and Hosting Environment
sponsored by Red Hat
WHITE PAPER: In this case study, discover how an IT services group at a large public university deployed a fully-interoperable Platform as Service (PaaS) to reach their development and hosting environment goals.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

Red Hat

Becoming a Data-Driven and Agile Enterprise
sponsored by Hewlett-Packard Company
WHITE PAPER: Explore this white paper to examine how to gradually progress towards an embedded analytics approach to encompass BI and big data. Read on and discover the steps to crafting a digital strategy to leverage the opportunities available through big data analysis.
Posted: 18 Dec 2014 | Published: 11 Nov 2014

Hewlett-Packard Company

Cloud Offers Win-Win for SMBs, Managed Services Providers
sponsored by Dell Software
WHITE PAPER: This white paper explores how both SMBs and MSPs can benefit from leveraging managed services via the cloud.
Posted: 06 Jul 2015 | Published: 06 Jul 2015

Dell Software

Is Your ITAM Practice Aligned with Your ITSM Processes?
sponsored by Unisys
WHITE PAPER: In this white paper, discover an ITAM solution that plays a key role in improving the ITSM process.
Posted: 06 May 2015 | Published: 01 Mar 2014

Unisys

Beginner's Guide to SSL Certificates: Making the Best Choice When Considering Your Online Security Options
sponsored by Symantec Corporation
WHITE PAPER: This helpful guide explains how the effective implementation of SSL certificates is critical to protecting your customers, earning their trust, and ensuring your success when it comes to conducting business online.
Posted: 08 Jan 2015 | Published: 10 Jun 2013

Symantec Corporation

Case study: Ensuring Email Productivity and Security
sponsored by BAE Systems Applied Intelligence (formerly SilverSky)
WHITE PAPER: This case study describes how a consulting firm enhanced email productivity and security through outsourcing.
Posted: 08 Jul 2015 | Published: 08 Jul 2015

BAE Systems Applied Intelligence (formerly SilverSky)

Industrialising Service Management:The Power of Information, Technology, Service and Management
sponsored by Unisys
WHITE PAPER: Service Management needs to change. This whitepaper examines and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.
Posted: 04 May 2015 | Published: 04 May 2015

Unisys
 
 
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