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ICQ White Papers (View All Report Types)
Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


Capturing Opportunity in a World of Dynamic Security Threats
sponsored by Webroot
WHITE PAPER: This white paper discusses the opportunity that today's cybersecurity challenges present to solution providers and explains why finding the right security partner is essential for capitalizing on it.
Posted: 28 Aug 2015 | Published: 28 Aug 2015


Considering Layered Security? 14 Questions to Ask
sponsored by VSS Monitoring
WHITE PAPER: Today's networks and data centers are a critical asset to organizations of every size. This white paper serves as a guideline when considering layered network security solutions, ensuring that your enterprise stays ahead of ever-advancing security and network threats. Click here to see your security questions answered.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

VSS Monitoring

Top 5 Characteristics of Infrastructure Leaders
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organization stands in terms of IT management.
Posted: 28 Apr 2015 | Published: 28 Apr 2015

Hewlett-Packard Company

Tech Spend Trends: Top 3 IT investments in 2015
sponsored by Avalara
WHITE PAPER: This white paper reveals what IT executives will be spending their 13% budget increase on in 2015. Click through now to discover the top 3 tech trends for this year.
Posted: 05 Aug 2015 | Published: 05 Aug 2015


Be Your Own Chief Cloud Officer with Service-Centric IT
sponsored by Dell, Inc.
WHITE PAPER: Cloud technology puts you at the center of business transformation. In this white paper, you will learn how to transition your organization from infrastructure-centric to service-centric IT with first-rate cloud solutions to improve agility, service levels, and user experience.
Posted: 14 Aug 2015 | Published: 14 Aug 2015

Dell, Inc.

Why Patch Management Matters
sponsored by Solarwinds N-able
WHITE PAPER: This white paper explains why an effective MSP needs to offer patch management services and suggests best practices for doing so.
Posted: 02 Jun 2015 | Published: 02 Jun 2015

Solarwinds N-able

Advance the Fight Against Cyber Threats
sponsored by Hewlett-Packard Limited
WHITE PAPER: When it comes to protecting yourself from advanced attacks, you can't always do it alone. This white paper discusses the benefits of adopting security services and gives advice on how to best take advantage of them.
Posted: 21 May 2015 | Published: 30 Apr 2015

Hewlett-Packard Limited
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