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ICQ White Papers (View All Report Types)
 
2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Five Major Trends for MSPs to Watch
sponsored by N-able Technologies
WHITE PAPER: This informative white paper provides excellent advice for MSPs as they navigate explosive trends like cloud computing and mobility, helping them to adapt their businesses to meet customers' evolving needs and stay one step ahead of the competition.
Posted: 29 Jul 2014 | Published: 29 Jul 2014

N-able Technologies

CA Cloud Service Management data sheet
sponsored by CA Technologies.
WHITE PAPER: Access this resource to learn the benefits and results of a next generation set of service management tools. You'll learn how these tools provide a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short.
Posted: 25 Feb 2015 | Published: 29 Aug 2014

CA Technologies.

Service Virtualization Implementation Strategies
sponsored by Parasoft Corporation
WHITE PAPER: Access this resource to explore your options when it comes to implementation approaches for service virtualization. You'll get a better idea as to how you can develop the strategy best suited to your organization's needs.
Posted: 08 Jan 2015 | Published: 08 Jan 2015

Parasoft Corporation

Managed Mobility Services: Reduce Your Risk and Improve Productivity
sponsored by Hewlett-Packard Limited
WHITE PAPER: Learn how HP Managed Mobility Services can help your organisation manage secure access to applications and data, and let users store, sync and share files anytime, anywhere, from any mobile device.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Limited

Buying Guide for Managed Services
sponsored by CompTIA
WHITE PAPER: View this white paper and explore a buyer's guide for managed services. Discover the several subsystems and the characteristics to look for in a good provider. Read on to learn the warning flags and obstacles to avoid.
Posted: 16 Dec 2014 | Published: 15 Jul 2014

CompTIA

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
sponsored by Dimension Data
WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
Posted: 03 Feb 2014 | Published: 03 Feb 2014

Dimension Data
 
 
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