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ICQ White Papers (View All Report Types)
 
Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

A Guide to Better TCO and Agility With Hyper-Converged Infrastructure
sponsored by VMware
WHITE PAPER: This custom white paper explores how organizations are reaping huge rewards in terms of performance boosts, cost savings, and improved scale by switching to HCI, as well as describes how vSAN can help you make these goals a reality.
Posted: 04 Oct 2017 | Published: 04 Oct 2017

VMware

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow

The Changing Role of IT and What to Do About It
sponsored by CA Technologies.
WHITE PAPER: According to recent research, only 11% of IT leaders see IT as a developer of new, innovative services. This is troubling news, as IT should want more than to resolve tickets and be the keeper of others' IT investments. But as more CIOs are reporting to CEOs, the time is right for IT to secure its position as a strategic partner for the business.
Posted: 11 Jun 2014 | Published: 31 Mar 2014

CA Technologies.

Strategic Server Refresh with IBM System x
sponsored by IBM and Intel.
WHITE PAPER: This white paper demonstrates the value of keeping your servers up to date with refresh and upgrades.
Posted: 07 Jul 2014 | Published: 18 Jun 2013

IBM and Intel.

Top Ten Criteria for Selecting a Managed Services Provider
sponsored by IBM
WHITE PAPER: This white paper breaks down the top 10 criteria you should look for when selecting a managed services provider.
Posted: 02 Sep 2015 | Published: 31 Mar 2015

IBM

Core HR: The Foundation for Business Alignment
sponsored by SuccessFactors
WHITE PAPER: This research brief examines the challenges facing HR, and details how to lay the technology foundation to support successful core HR service delivery.
Posted: 25 Feb 2014 | Published: 30 Jun 2013

SuccessFactors

Infrastructure Control with Red Hat Ansible Tower
sponsored by Red Hat
WHITE PAPER: In this paper, discover a framework for controlling, securing, and managing your Ansible automation. Download now to see how this framework provides a single language for DevOps, continuous integration and continuous delivery (CI/CD), and more.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat
 
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