Internet Chat ( IRC, Internet Relay Chat, Internet Messengers, ICQ, Online Chat, and Chat) Definition

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May 17, 2008

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Internet Chat

-- 5 Vendor Reports | 5 Products

ALSO CALLED: IRC, Internet Relay Chat, Internet Messengers, ICQ, Online Chat, and Chat
DEFINITION:

For terms frequently used in online keyboard chatting, see chat acronyms/IRC/BBS.

Recent Vendor Reports on Internet Chat
Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER: Posted: 25 Mar 2008 \| Published: 01 Jan 2007 SUMMARY: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. TOPICS: Consumers \| Customer Loyalty \| Customer Self-Service \| Internet Chat \| SMS

N-Contact sponsored by Netlert Communications, Inc. PRODUCT OVERVIEW: Posted: 31 Aug 2004 \| Published: 01 Aug 2004 SUMMARY:N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site. TOPICS: Contact Management Software \| Internet Chat \| Lead Generation

InstantService Announces Version 4.0 of Its Customer Communication Solution: Includes Agent Productivity Enhancements to Increase Online Sales and Improve Customer Support sponsored by InstantService.com PRESS RELEASE: Posted: 06 Jun 2004 \| Published: 12 Nov 2003 SUMMARY:InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend. TOPICS: Customer Interaction Services \| Customer Service \| Email Management Software \| Internet Chat \| Sales Contact Management Software

InstantService Announces Major Enhancements for Measuring Call Center Chat and Email Analytics sponsored by InstantService.com PRESS RELEASE: Posted: 06 Jun 2004 \| Published: 27 Jan 2004 SUMMARY:InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service. TOPICS: Customer Interaction Services \| Internet Chat

Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution sponsored by SupportSoft, Inc. PRESS RELEASE: Posted: 09 Nov 2003 \| Published: 01 Nov 2003 SUMMARY:SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality. TOPICS: Call Center Software \| Customer Service \| Customer Support Software \| Help Desk Software \| Internet Chat

INTERNET CHAT DEFINITION (continued): …

For terms frequently used in online keyboard chatting, see chat acronyms/IRC/BBS.

According to its home page, the Undernet is the largest network of Internet Relay Channels (IRC) on the Internet. The Undernet interconnects users from over 35 countries for Internet chatting on about 45 servers located on three continents. At any one time, as many as 20,000 people may be chatting on one of several hundred Undernet channels. Users must download free IRC client software from one of a number of possible Web sites and then register as an Undernet organization member. They will also furnish personal Web page space for members.
Internet Chat definition sponsored by SearchNetworking.com, powered by WhatIs.com an online computer dictionary

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