| Recent Vendor Reports on Internet Chat |
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Oracle Beehive: Tips for Developing an Enterprise Collaboration Strategy
| sponsored by Oracle Corporation
PODCAST:
Listen to this Podcast to find out what's driving the evolution of the enterprise collaboration market and hear how to develop a single, well-defined strategy in your company. You'll also learn about Oracle's fundamental approach which covers all major business processes as well as the white spaces in between.
Posted: 23 Jun 2009 | Premiered: 23 Jun 2009, 09:00 EDT (13:00 GMT)
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Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer
| sponsored by Sage SalesLogix
WHITE PAPER:
Did you know that most Americans believe companies should have a presence in social media? That means most of your customers and prospects expect you to be involved in social media. This paper explains how to integrate social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.
Posted: 18 Jun 2009 | Published: 01 Oct 2008
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The benefits of VoIP islands
| sponsored by Orange Business Services
PODCAST:
In this podcast, expert Jon Arnold explains how voice-centric IP PBXs are limited compared to converged communications, which can integrate other modes such as video, chat, email, etc.
Posted: 10 Jun 2009 | Premiered: 10 Jun 2009
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SIP Trunking Is Key to Accelerating Unified Communications Deployments
| sponsored by Sprint
ANALYST REPORT:
This report introduces the reader to Unified Communications and to SIP trunking and how it can play a key role in accelerating the deployment of UC. It also provides recommendations on how to evaluate SIP trunking providers and some thoughts for initial deployment.
Posted: 05 Jun 2009 | Published: 01 Feb 2009
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Google Search Appliance* 6.0 Now Available: A Brilliant Innovation that Showcases Intel's Platform Intelligence
| sponsored by Intel Corporation
PRESS RELEASE:
Google Inc. today announced its next-generation Google Search Appliance* (GSA) 6.0, which delivers extraordinary search power for the enterprise, powered by the Intel® Xeon® processor 5500 series. Building on the capabilities of its predecessors, this appliance allows enterprises to search billions of documents.
Posted: 05 Jun 2009 | Published: 02 Jun 2009
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The Insider Threat and Mobile Devices: Employees Often Evade and Ignore Security Policies
| sponsored by IronKey
PRESENTATION TRANSCRIPT:
Check out this presentation transcript to learn about the results of a study concerned with the extent to which employees in U.S. companies are complying or not complying with reasonable data protection and security practices.
Posted: 26 May 2009 | Published: 26 May 2009
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Implementing Cisco's Web 2.0 Collaboration Technologies
| sponsored by Global Knowledge
WHITE PAPER:
As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
Posted: 26 May 2009 | Published: 26 May 2009
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Unified Communications: IP Networks, Connecting People Any Time, Any Where
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
Applications like instant messaging, IP telephony and video conferencing are becoming a necessity. In fact, businesses not adopting unified communications are being forced by their customers, suppliers, etc to do so. This paper will relate the benefits and trends of unified communications.
Posted: 22 May 2009 | Published: 01 May 2004
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Video-Ready - Campus Network
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
Why should your network be "Video-Ready"? Video applications have enabled enterprises to significantly increase worker productivity, improve collaboration, reduce costs, and streamline and optimize business operations. This paper dicusses the factors that will accelerate adoption of video solutions over the next few years.
Posted: 22 May 2009 | Published: 01 May 2008
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Architecting Enterprise Social Computing for Business Value
| sponsored by NewsGator Technologies
WHITE PAPER:
This paper builds a model of enterprise social computing by analyzing business goals. It builds the architectural components and the relationships between them by starting from a basic definition of social computing and the most common goals.
Posted: 08 May 2009 | Published: 01 Oct 2008
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Delivering ROI with Enterprise Social Computing
| sponsored by NewsGator Technologies
WHITE PAPER:
This paper will demonstrate how social computing solutions can help improve three core areas of your business: 1)Reducing expenditures 2)Leveraging current investments 3)Improving operating efficiency
Posted: 08 May 2009 | Published: 01 Apr 2009
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Social Computing in the Enterprise
| sponsored by NewsGator Technologies
WHITE PAPER:
An April 2008 Forrester report predicts that the Enterprise Web 2.0 and social computing market will grow from $455M in 2007 to $4.6B in 2013. This paper summarizes: 1) Why Companies Are Pursuing Social Computing 2) What Enterprise Social Computing Really Is 3) How To Implement Social Computing Successfully
Posted: 08 May 2009 | Published: 01 May 2008
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Microsoft SharePoint Server: A look under the hood
| sponsored by Singularity
VIDEO:
In this webcast, Microsoft SharePoint MVP Paul Galvin delves into the SharePoint ecosystem and reviews the strengths and weaknesses of this platform. Also, learn steps to take to avoid missteps during the implementation process.
Posted: 06 May 2009 | Premiered: 06 May 2009
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Why Collaboration is Hot. Getting Ahead of the Business Curve In a Disruptive Market
| sponsored by Oracle Corporation
WEBCAST:
This interactive webcast will examine why enterprise collaboration is bucking the trend for reduced IT spending, will provide you a chance to see the latest research and an opportunity to submit your questions on this important topic.
Posted: 01 May 2009 | Premiered: Available On Demand
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Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services
| sponsored by Microsoft
ANALYST BRIEF:
Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings.
Posted: 02 Apr 2009 | Published: 01 Aug 2007
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Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value
| sponsored by Microsoft
WHITE PAPER:
This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments.
Posted: 02 Apr 2009 | Published: 01 Mar 2007
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Unified Communications Business Process Consulting Service
| sponsored by Microsoft
DATA SHEET:
Unified Communications (UC) can enhance communications and collaboration throughout the enterprise using email, instant messaging (IM), voice, data, and video. UC Business Consulting Services from Aspect will help you identify and quantify such opportunities and redesign and optimize your business processes to leverage unified communications.
Posted: 02 Apr 2009 | Published: 01 Dec 2008
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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
| sponsored by SAP America Inc
JOURNAL ARTICLE:
Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.
Posted: 19 Mar 2009 | Published: 01 Jan 2009
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A Guide to Understanding Hosted and Managed Messaging
| sponsored by Concentric
WHITE PAPER:
The purpose of this document is to offer an unbiased discussion and analysis of the key elements that must be considered by decision makers as they evaluate options for managing their messaging systems.
Posted: 13 Jan 2009 | Published: 13 Jan 2009
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