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ICQReports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Gaining Business Agility in the Cloud Through Smarter Sourcing
sponsored by Sungard
WHITE PAPER: This white paper examines how smart sourcing provides enterprises with a flexible tool for dealing with uncertain futures by supplying a platform for agility and greater visibility into spending and the value of their investments.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Sungard

How Effective Systems Management Can Improve your Infrastructure Speed
sponsored by Dell, Inc. and Intel®
VIDEO: This exclusive video details some systems management tools from Dell that will help improve your IT infrastructure speed.
Posted: 19 Sep 2014 | Premiered: 19 Sep 2014

Dell, Inc. and Intel®

Cloud Workload Migration: Where the Cloud-Based Service Delivery Model Makes Sense
sponsored by Sungard
WHITE PAPER: This white paper explains the advantages that cloud migration offers to businesses today, as well as the options that exist for companies looking to take this critical next step.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Sungard

The Future of IT Infrastructure in the Professional Services Industry
sponsored by Sungard
WHITE PAPER: This white paper shares insights gathered from the professional services sector into the future of IT infrastructure and its impact on the industry.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

Sungard

Consulting and training company optimizes operations and expands geographical reach
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper explains how they were able to grow market share by creating a technology-infused environment designed to scale easily with the unique needs of customers.
Posted: 06 Sep 2014 | Published: 01 Mar 2014

Dell, Inc. and Intel®

Carhartt's Service Automation Solves Onboarding New Retailers Process
sponsored by ServiceNow
CASE STUDY: This exclusive case study explores the service automation solution a leading work wear retailer used to speed up its paperwork processing.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

ServiceNow
 
 
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