Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Are you struggling to keep up with your mobile users? This webcast will help you get connected with one enterprise cloud solution for your organization's mobile device management (MDM). Click here to see the benefits of your business working in the cloud.
This case study shows how one managed service provider (MSP) was able to easily connect its global branches through automation. Read on to learn how this company was able to grow its customer base and effectively manage its global business.
Today's networks and data centers are a critical asset to organizations of every size. This white paper serves as a guideline when considering layered network security solutions, ensuring that your enterprise stays ahead of ever-advancing security and network threats. Click here to see your security questions answered.
This case study details how one IT service provider was able to easily make the transition to MSP by implementing automation. Read on to learn how this company was able to grow and create a more fluid business.
Cloud technology puts you at the center of business transformation. In this white paper learn how to transition your organizations from infrastructure-centric to service-centric IT with first-rate cloud solutions.
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