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ICQ Reports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

5 Golden Rules To Developing A Winning Sales Strategy
sponsored by Solarwinds N-able
WHITE PAPER: This white paper highlights five golden rules for developing a sales strategy that will yield long-term success.
Posted: 14 May 2015 | Published: 14 May 2015

Solarwinds N-able

Detect, Prevent, and Manage Cyber-Security Incidents
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper suggests how you can partner with security services for more advanced and effective threat detection and mitigation.
Posted: 26 May 2015 | Published: 30 Apr 2015

Hewlett-Packard Limited

Demo- IT Hybrid Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This video examines how IT departments can eliminate the need for compromise by adopting a hybrid IT service management platform that integrates service and client management capabilities.
Posted: 23 Apr 2015 | Premiered: 23 Apr 2015

FrontRange Solutions Inc.

IT Hosting Perspective in the Midmarket
sponsored by Vision Solutions
WHITE PAPER: This white paper provides some insight into how providers can create optimized IT hosting for the modern environment.
Posted: 26 Mar 2015 | Published: 31 Dec 2013

Vision Solutions

Managed Services Pricing Guide (USD)
sponsored by Solarwinds N-able
WHITE PAPER: This white paper reviews the managed service provider market and provides specific pricing structures so that you can start to build monthly recurring revenue. Read more to learn how you can make the transition to a more stable service structure.
Posted: 24 Mar 2015 | Published: 24 Mar 2015

Solarwinds N-able

Cool Vendors in Infrastructure Services, 2015
sponsored by RES Software
WHITE PAPER: This white paper examines five solution vendors that represent the diversity of new business models and approaches that are allowing enterprises to transform their IT environment and align with demands for increased digital capabilities.
Posted: 05 May 2015 | Published: 10 Apr 2015

RES Software
 
 
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