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ICQ Reports
The Human Face of Big Data: Data Driven
sponsored by
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


Strengths and Weaknesses of a Dynamic ITSM Tool
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This white paper breaks down the strengths, weaknesses, opportunities, and threats of a dynamic IT service management (ITSM) solution that embraces the shift of helping multiple business units realize new efficiencies.
Posted: 21 Oct 2015 | Published: 20 Jul 2015

Hewlett-Packard Enterprise

GCI: On the Fast Track to Success With SolarWonds N-Able
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one MSP was able become more efficient through automation. Read on to learn how this company as able to spend less time trouble shooting and achieve consistent growth.
Posted: 17 Aug 2015 | Published: 17 Aug 2015

Solarwinds N-able

Unlocking the Full Range of Cloud Benefits with Oracle
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In the following white paper, learn how businesses are making the most out of their cloud deployments, including a common cloud computing system they all rely on for a complete, effective, and valuable utilization of cloud. Access now and learn how to unlock the benefits you may be missing out on.
Posted: 28 Oct 2015 | Published: 28 Oct 2015

Oracle Corporation UK Ltd

The Bimodal IT Approach
sponsored by Melbourne IT
WHITE PAPER: In this white paper, learn how to effectively adopt a Bimodal IT operational model. Additionally, see how taking the strategic step towards cloud integration with enterprise services can improve workflow, application delivery, and more.
Posted: 02 Oct 2015 | Published: 02 Oct 2015

Melbourne IT

The Smarter Partner for MSPs
sponsored by Webroot
RESOURCE: This short resource offers a way for MSPs to add a number of resources for the use of their clients.
Posted: 09 Sep 2015 | Published: 09 Sep 2015


Danet Technology Perfects RMM Automation with SolarWinds N-Able
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one IT service provider was able to easily make the transition to MSP by implementing automation. Read on to learn how this company was able to grow and create a more fluid business.
Posted: 12 Aug 2015 | Published: 12 Aug 2015

Solarwinds N-able
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