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ICQ Reports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Empowering Customers with 'People-Centric IT'
sponsored by RES Software
VIDEO: The following resource introduces RES IT Store, an IT service delivery platform that can allow businesses to deliver services to both users and IT by giving users an easy-to-use, self-service IT portal where they can interact with IT without delay, and while allowing the delivery of services when needed without manual intervention.
Posted: 05 Jun 2015 | Premiered: 05 Jun 2015

RES Software

How Analytics Can Improve IT Service Optimization
sponsored by TeamQuest Corporation
WHITE PAPER: This white paper explores how analytics can improve IT service performance.
Posted: 19 Jun 2015 | Published: 19 Jun 2015

TeamQuest Corporation

Essential IT-as-a-service Solutions for SMBs
sponsored by Dell Software
PRODUCT OVERVIEW: This quick product sheet breaks down two cloud solutions from Dell that can enable your organization to provide bundle services to SMBs, potentially gaining you single-source IT-as-a-Service (ITaaS) provider status among your customers.
Posted: 01 Jul 2015 | Published: 31 Dec 2014

Dell Software

Cloud Offers Win-Win for SMBs, Managed Services Providers
sponsored by Dell Software
WHITE PAPER: This white paper explores how both SMBs and MSPs can benefit from leveraging managed services via the cloud.
Posted: 06 Jul 2015 | Published: 06 Jul 2015

Dell Software

WaaS offers the ability to effectively and securely manage all end users, their devices, compliant workloads and more
sponsored by Matrix42
WHITE PAPER: This white paper provides evaluation criteria for workspace aggregators. Read now to learn how to effectively and securely manage all end users, their devices, compliant workloads, and more.
Posted: 26 May 2015 | Published: 26 May 2015

Matrix42

Improving IT Service Performance with Predictive Workload Analytics
sponsored by CA Technologies.
RESOURCE: This quick resource explores a predictive workload analytics solution that leverages critical, real-time enterprise data so you can more effectively respond to shifting priorities.
Posted: 09 Jul 2015 | Published: 31 Dec 2014

CA Technologies.
 
 
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