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ICQ Reports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Address Challenges in Integrated, Complex IT Environments
sponsored by IBM
WHITE PAPER: This white paper unveils the opportunities and challenges in your complex, integrated IT environments. Read on to discover how you can leverage proactive and preventative support services to address your top IT challenges in mobile, cloud, social, and analytics environments.
Posted: 14 Mar 2016 | Published: 28 Feb 2014

IBM

A Field Guide to Marketing in the IT Channel
sponsored by Intronis
WHITE PAPER: Discover insights into how managed service providers become highly effective in their marketing efforts, including which channels they use, tactics that work best, and tools that help them make marketing a priority.
Posted: 06 May 2016 | Published: 06 May 2016

Intronis

Transforming Your Data-Driven IT Organization
sponsored by Windsor Group
VIDEO: Tune into this video to learn how to transform your data-driven organization and service delivery by leveraging the market insight and expertise of one ITSM provider. Learn how to determine the best ITSM sourcing strategy for you, and transform your IT operations with an alternative delivery and market pricing model evaluation.
Posted: 16 May 2016 | Premiered: 16 May 2016

Windsor Group

Optimize Uptime and ROI with Integrated Hardware Maintenance
sponsored by IBM
DATA SHEET: This data sheet details a support offering designed to expand the life and ROI of your server, storage, and networking investments by simplifying your technical support strategy with a single point of contact. Access now and find out how you can streamline vendor management and focus on core business.
Posted: 10 Mar 2016 | Published: 31 Aug 2014

IBM

The CIO's Guide to Mainframes: Evaluating Sourcing Strategies to Mitigate Risk
sponsored by Windsor Group
WHITE PAPER: Discover in this guide how to formulate a sourcing strategy for your mainframe, starting with a baseline to identify how your decisions will affect staff, budgets, compliance, and cost, and align your outcome to current needs and future direction.
Posted: 15 Apr 2016 | Published: 15 Apr 2016

Windsor Group

Smarter Service Management: A CIO's Perspective
sponsored by Matrix42
WHITE PAPER: This white paper discusses the modern CIO's top IT challenges, as well as how you can transform outdated IT service management (ITSM) practices to overcome them.
Posted: 03 Mar 2016 | Published: 31 Dec 2015

Matrix42
 
 
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