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ICQ Reports
 
The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper analyzes a modern service management platform, discussing how new IT trends have forced service management to change.
Posted: 28 Aug 2015 | Published: 31 Mar 2015

ServiceNow

The cultural shift - Why IT needs to move
sponsored by USU AG
EGUIDE: With IT budgets moving out of the IT department, this e-guide provides the best practices to help put your IT organization in a better position to compete with outside IT services companies. Read now to learn about the common ground between embedded IT and central IT and the emergence of shadow IT.
Posted: 28 Jul 2015 | Published: 28 Jul 2015

USU AG

Precedent Technologies Partners With SolarWinds N-Able to Fend Off MSP Competition
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one MSP was able become more efficient through automation. Read on to learn how this company as able to spend less time manually updating systems, as well as grow its sales by 10%
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Solarwinds N-able

Managed Security Services: How Can They Benefit You?
sponsored by IBM
WHITE PAPER: This white paper discusses the financial and technological benefits of investing in managed security services.
Posted: 06 Aug 2015 | Published: 31 Jan 2014

IBM

From Project to Product
sponsored by Red Hat
WHITE PAPER: Software developed by an open source community with testing, certification, documentation, training and support can help IT organizations experience lower middleware with total cost of ownership and risk. Read this white paper to learn about the benefits of open source technology.
Posted: 03 Aug 2015 | Published: 31 Dec 2014

Red Hat

IT Automation: Exploring 4 Use Cases
sponsored by Puppet Labs
WHITE PAPER: In this white paper, explore a series of stories in which organizations from different industries leveraged IT automation to trailblaze a path toward innovation and business growth.
Posted: 21 Aug 2015 | Published: 21 Aug 2015

Puppet Labs
 
 
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