Contact Center Workforce Management Software

WHITE PAPER: Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated.

Posted: 31 Mar 2009 | Published: 31 Mar 2009

WHITE PAPER: In this white paper, learn five of the most compelling reasons to consider implementing a service-oriented architecture (SOA), particurally if your business id commited to increasing agility.

Posted: 04 Nov 2011 | Published: 04 Nov 2011

WHITE PAPER: In this paper, gain a better understanding of how branching and merging patterns work and how applying them to your projects can have a profound effect on how your development team handles change management and delivers software.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

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This white paper examines how the versatile design of the Oracle SPARC SuperCluster T4-4 along with powerful, bundled virtualization capabilities makes it an ideal platform for  consolidating  enterprise servers and workloads and  deploying multi-tiered applications with Web, database, and application components.  

Posted: 24 Apr 2012 | Published: 24 Apr 2012

WHITE PAPER: Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

Posted: 27 Mar 2012 | Published: 27 Mar 2012

WHITE PAPER: Typical IT departments feature islands of isolated infrastructure, leading to inefficient use of servers. The "application grid" concept allows data centres to run more efficiently, using less hardware and less software. This paper explains.

Posted: 08 Mar 2012 | Published: 08 Mar 2012

WHITE PAPER: Typical IT departments feature islands of isolated infrastructure, leading to inefficient use of servers. The "application grid" concept allows data centres to run more efficiently, using less hardware and less software. This paper explains.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: Nucleus analyzed existing Force.com application deployments and found an average of 4.9 times faster development.  End customers, developers, and ISVs experience more rapid time to value, lower cost, and greater ongoing flexibility.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: View this whitepaper and learn how Oracle WebLogic Server 10.3 adds support to the WLS Clustering infrastructure by eliminating the need for human intervention through the use of automatic migration. 

Posted: 11 Mar 2011 | Published: 11 Mar 2011

WHITE PAPER: You need to maintain control over your data center as it expands, regardless of where it is physically located. This white paper describes a management tool that can assist you in this process by gathering real-time data, enhancing infrastructure efficiency, and more.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: Check out this white paper for 9 key questions to ask when shopping for backup software solutions. Learn how to accurately define your needs and expectations, and know what to look for to determine if a particular solution will meet them or not. Read on to learn more.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

WHITE PAPER: Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: In top-performing organizations, analytics has replaced intuition as the best way to answer questions about what markets to pursue, how to configure and price offerings, and how to identify where operations canbe made more efficient in response to cost and environmental constraints.

Posted: 14 Dec 2010 | Published: 14 Dec 2010

WHITE PAPER: This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

Posted: 15 May 2012 | Published: 15 May 2012

WHITE PAPER: This white paper looks at cloud-computing and software-as-a-service (SaaS) technologies and what you need to know about these emerging trends.

Posted: 12 Apr 2012 | Published: 12 Apr 2012

WHITE PAPER: Dolphin’s Content Archive Service for Cloud lets SAP users use Storage as a Service as an ArchiveLink repository. The service allows a direct connection from the SAP archiving layer to major public cloud provider. It’s an option that makes sense for any organization, whether or not you are running other SAP solutions in the cloud.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

WHITE PAPER: This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WHITE PAPER: This white paper contains a sampling of real business results that organizations in a variety of industries worldwide have achieved by implementing Oracle Exadata. Read now to learn more.

Posted: 26 Mar 2012 | Published: 26 Mar 2012

WHITE PAPER: This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: Borrowed from the Japa nese term for “chatter,” pecha kuchahas been praised as the new way to communicate in business.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: Access this resource to discover how the right database middleware software enables your business to simplify app development, and automatically include data encryption and authentication in your apps. Uncover what new product is being commended for its solid security features, interoperable data access and documented high performance.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments.

Posted: 28 Nov 2011 | Published: 28 Nov 2011

WHITE PAPER: This paper is designed to assist enterprise IT managers in the selection of an enterprise data protection solution for the next wave of storage consolidation.

Posted: 26 Oct 2003 | Published: 26 Oct 2003