Application Integration - White Papers, Webcasts and IT downloads

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May 17, 2008

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IT Management > Systems Operations > Applications Management >
Application Integration
ALSO CALLED: EAI, Multi-platform Integration, Enterprise Application Integration, Applications Integration, Integration, and Software Integration DEFINITION: EAI (enterprise application integration) is a business computing term for the plans, methods, and tools aimed at modernizing, consolidating, and coordinating the computer applications in an enterprise. Typically, an enterprise has existing legacy applications and … Definition continues below.

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SAP™ CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Sales \| SAP (Product) \| User Experience

Oracle PeopleSoft CRM Integration into the Contact Center sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Oracle (Product) \| PeopleSoft (Product) \| Sales \| User Experience

Oracle Siebel Integration into the Contact Center Technical Integration Brief sponsored by AMC Technology WHITE PAPER: Posted: 09 May 2008 \| Published: 01 May 2008 SUMMARY: This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. TOPICS: Application Integration \| Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| Marketing \| Oracle (Product) \| Sales \| User Experience

Service Oriented Architecture for Enterprise Applications sponsored by Hexaware Technologies WHITE PAPER: Posted: 10 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: Learn key concepts and principles of implementing SOA for enterprise applications. Explore the promise of SOA in enterprise computing and initiatives in the area of service orientation. TOPICS: Application Development \| Application Development and Integration Services \| Application Integration \| Cost Benefit Analysis \| Enterprise Applications Software \| Enterprise Computing \| ROI \| SOA \| Web Services

Technology Audit: Cast Iron Technology Application Integration sponsored by Cast Iron Systems WHITE PAPER: Posted: 07 Apr 2008 \| Published: 01 May 2006 SUMMARY: Large-scale software solutions are complex and costly, but custom-written programs address only short-term integration issues and incur ongoing maintenance costs. In this comprehensive report you'll learn how the Cast Iron Integrati... TOPICS: Application Integration \| Deployment \| Integration \| Remote Management

Best Practices in Java Environment Performance Testing sponsored by Quest Software WHITE PAPER: Posted: 20 Mar 2008 \| Published: 01 Mar 2008 SUMMARY: This paper is concerned with providing the capability to deliver optimized and bug-free code to production, both in a proactive sense and as a response to troubleshooting issues in production. TOPICS: Application Integration \| CPM \| Integration Testing \| Performance Management \| Performance Testing

Success Model for CRM Implementation sponsored by Scribe Software Corporation WHITE PAPER: Posted: 12 Mar 2008 \| Published: 01 Mar 2008 SUMMARY: Learn three distinct levels of CRM integration: data replication, data synchronization, and process integration. Avoid making costly mistakes and focus your integration efforts on enhancing the usefulness of each individual application. TOPICS: Application Integration \| Cost Benefit Analysis \| CRM \| Customer Data Integration \| Data Replication \| Data Synchronization \| Sales Representatives \| Software Implementation

Make Talent Count: Enhancing the Human Resources (HR) Impact on Business Results sponsored by Authoria WHITE PAPER: Posted: 09 Mar 2008 \| Published: 01 Mar 2008 SUMMARY: Learn about effective talent management processes and systems that can have a significant positive impact on business. Meet your critical talent management challenges with specific criteria for processes and systems well-suited for your company. TOPICS: Application Integration \| Compensation \| Cost Benefit Analysis \| Human Resources Services \| Human Resources Software \| Staffing \| Succession Planning \| User Experience

Realizing the Promise of Integration sponsored by Emanio Inc. WHITE PAPER: Posted: 07 Mar 2008 \| Published: 01 May 2007 SUMMARY: Learn how you can ensure your ERP and CRM implementation projects go smoothly and within budget. Achieve rapid ROI with the ability to easily implement, grow and support your applications as well as provide data uniformity throughout your company. TOPICS: Application Integration \| CRM \| Data Integration \| Data Management Software \| Data Migration \| ERP \| ROI \| SMBs \| Software Implementation

Application Security: The Missing Pillar of Software Quality sponsored by Hewlett-Packard Company WHITE PAPER: Posted: 22 Feb 2008 \| Published: 01 Feb 2008 SUMMARY: Learn how building Web applications with improved security features can enable the application to fulfill its economic promise while protecting the organization against liability and loss. TOPICS: Application Development \| Application Development and Integration Services \| Application Integration \| Application Monitoring \| Business Performance Management \| Quality Control \| Security Best Practices \| Security Management

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APPLICATION INTEGRATION DEFINITION (continued): … databases and wants to continue to use them while adding or migrating to a new set of applications that exploit the Internet, e-commerce, extranet, and other new technologies. EAI may involve developing a new total view of an enterprise's business and its applications, seeing how existing applications fit into the new view, and then devising ways to efficiently reuse what already exists while adding new applications and data.

EAI encompasses methodologies …
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