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| Nov 8, 2009 |
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IT Management >
IT Service Centers >
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ALSO CALLED: CIC, eContact Centers, Customer Interaction Centers, Enterprise Contact Centers, and Web-enabled Call Centers
DEFINITION: A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of
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Definition continues below.
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Contact Centers Multimedia
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Because there is no exact match for Contact Centers under this category, our system automatically performed a keyword search to broaden the scope of your query.
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Podcast: Key Considerations for Migration to Voice-Over-IP (VoIP)
sponsored by Interactive Intelligence, Inc.
PODCAST:
In this technical podcast you'll learn key things to consider as part of a business migration to voice-over-IP - designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
Posted: 25 Aug 2009 | Premiered: 25 Aug 2009
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Key Considerations for Migration to Voice-Over-IP (VoIP)
sponsored by Interactive Intelligence, Inc.
WEBCAST:
In this technical webinar you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
Posted: 25 Aug 2009 | Premiered: 25 Aug 2009
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Why Change Schedulers?
sponsored by BMC Software, Inc
WEBCAST:
Job Scheduling tools are often perceived to reduce operational costs and increase IT efficiencies. Attend this webinar to find out how companies reduce their costs by switching to BMC CONTROL-M.
Posted: 09 Oct 2009 | Premiered: 09 Oct 2009
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CONTACT CENTERS DEFINITION (continued): … A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM). A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multichannel marketing. |
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