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| Nov 25, 2009 |
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Podcast: Key Considerations for Migration to Voice-Over-IP (VoIP)
sponsored by Interactive Intelligence, Inc.
PODCAST:
In this technical podcast you'll learn key things to consider as part of a business migration to voice-over-IP - designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
Posted: 25 Aug 2009 | Premiered: 25 Aug 2009
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Key Considerations for Migration to Voice-Over-IP (VoIP)
sponsored by Interactive Intelligence, Inc.
WEBCAST:
In this technical webinar you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
Posted: 25 Aug 2009 | Premiered: 25 Aug 2009
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Podcast: Data Center Construction and Renovation
sponsored by Dell, Inc. and Intel
PODCAST:
Listen to this podcast to learn key considerations for building a new data center. Receive strategies for each step of your infrastructure construction, from the data center design to finding the right contractor to carry out the project.
Posted: 20 Nov 2009 | Premiered: 20 Nov 2009
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Data Center Construction and Renovation
sponsored by Dell, Inc. and Intel
WEBCAST:
Watch this webcast to learn key considerations for building a new data center. Receive strategies for each step of your infrastructure construction, from the data center design to finding the right contractor to carry out the project.
Posted: 20 Nov 2009 | Premiered: 20 Nov 2009
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The Pitfalls of Server Virtualization
sponsored by Dell, Inc. and Intel
WEBCAST:
In this expert webcast, you'll learn the most common issues involved with server virtualization and how to overcome them.
Posted: 27 Aug 2009 | Premiered: 27 Aug 2009
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Windows Server Provisioning for High Availability
sponsored by Marathon Technologies
WEBCAST:
Businesses rely heavily on their servers, so if they fail productivity is lost. This expert webcast explores the dangers of unplanned server downtime. Discover some of the most important planning, configurations and management issues for server high availability.
Posted: 09 Oct 2009 | Premiered: 09 Oct 2009
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Overcoming problems with RAID
sponsored by Dell, Inc. and Intel
WEBCAST:
In this expert webcast, learn how to recognize and deal with common RAID issues in storage arrays.
Posted: 27 Aug 2009 | Premiered: 27 Aug 2009
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PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 1
sponsored by IBM
PODCAST:
This podcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.
Posted: 10 Sep 2009 | Premiered: 10 Sep 2009
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Why Change Schedulers?
sponsored by BMC Software, Inc
WEBCAST:
Job Scheduling tools are often perceived to reduce operational costs and increase IT efficiencies. Attend this webinar to find out how companies reduce their costs by switching to BMC CONTROL-M.
Posted: 09 Oct 2009 | Premiered: 09 Oct 2009
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CONTACT CENTERS DEFINITION (continued): … A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM). A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multichannel marketing. |
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