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Contact Center Services

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ALSO CALLED: Contact Center Outsourcing, Contact Centres Services, Customer Services Outsourcing, Contact Centers Services, Customer Care Outsourcing, Customer Service Outsourcing, Contact Centre Services
DEFINITION: This outsourced service focuses on the management and operation of customer care, inbound service and support calls in contact centers.
Contact Center Services Multimedia (View All Report Types)
3 Matches
All Cloud Contact Center Software Is Not Created Equal
sponsored by Genesys
WEBCAST: Cloud architecture and design are now more important than ever in contact center software – but how may this affect your future plans? Register now for this on-demand webinar and learn from Glenn Nethercutt and Joe Ciuffo of Genesys how you can get started with contact center infrastructure in the cloud, how CX demands are changing tools, and more.
Posted: 31 May 2017 | Premiered: May 31, 2017

Genesys

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Making the IVR Work for You and Your Customers with Self Service Differentiation
sponsored by inContact
VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.
Posted: 11 Aug 2011 | Premiered: 11 Aug 2011

inContact
3 Matches
 
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