Contact Center Services Multimedia

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May 18, 2013

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Contact Center Services
ALSO CALLED: Contact Center Outsourcing, Contact Centres Services, Customer Services Outsourcing, Contact Centers Services, Customer Care Outsourcing, Customer Service Outsourcing, Contact Centre Services DEFINITION: This outsourced service focuses on the management and operation of customer care, inbound service and support calls in contact centers.
Contact Center Services Multimedia (View All Report Types)
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Video: Deliver Your Customers the Right Answer at the Right Time sponsored by Oracle Corporation VIDEO: Access this video to discover how you can deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media and your contact center, providing consistent and relevant answers faster increases customer loyalty and reduces costs. Posted: 02 Jan 2013 \| Premiered: 31 Oct 2012 TOPICS: Contact Center Management \| Contact Center Services \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Making the IVR Work for You and Your Customers with Self Service Differentiation sponsored by inContact VIDEO: This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. Posted: 11 Aug 2011 \| Premiered: 11 Aug 2011 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| Customer Interaction Services \| Customer Loyalty \| IVR

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