This on-demand webcast with Forrester Research Principle Analyst Art Schoeller dives into the world of cloud-driven contact centers, and what they can do for your business. View now to find out what Forrester's research shows for companies that have already implemented this strategy, and if the cloud will work for your CRM center.
This webcast highlights a call center solution that responds to ongoing market changes based on real-time analytics, so that businesses can make the necessary adjustments and continue to offer top customer service while controlling costs.
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
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