Contact Center Services White Papers

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Dec 4, 2009

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Contact Center Services
ALSO CALLED: Contact Center Outsourcing, Contact Centres Services, Customer Services Outsourcing, Contact Centers Services, Customer Care Outsourcing, Customer Service Outsourcing, Contact Centre Services DEFINITION: This outsourced service focuses on the management and operation of customer care, inbound service and support calls in contact centers.
Contact Center Services White Papers (View All Report Types)
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The Work-at-Home Agent Model for Improved Customer Loyalty sponsored by inContact WHITE PAPER: Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. Posted: 03 Dec 2009 \| Published: 03 Dec 2009 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Software as a Service

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers sponsored by Five9 WHITE PAPER: Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Software \| TCO

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

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