Maximize Your Collaboration Investment by Choosing the Right Services Approach
sponsored by Cisco Systems, Inc.
ANALYST REPORT:
This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Posted: 15 Mar 2011 | Published: 01 Jun 2010
|
|
|
CW ASEAN: SD-WAN helps find best route to cloud
sponsored by ComputerWeekly.com
EZINE:
This year, more enterprises will adopt a "cloud-first" SD-WAN architecture designed to efficiently support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises gearing up for this eventuality.
Posted: 12 Apr 2018 | Published: 12 Apr 2018
|
|
|
Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
|
|
|
Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
WHITE PAPER:
Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
|
|
|
CW Middle East July-Sept 2019: SAP project drives digital transformation for Saudi Arabia's largest auto company
sponsored by ComputerWeekly.com
EZINE:
It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector.
Posted: 25 Jun 2019 | Published: 11 Jul 2019
|
|
|
Outsourced vs. In-House IT Help Desks
sponsored by Contegix
EGUIDE:
Inside this E-Guide, learn how to properly weigh the dreaded, but often inevitable IT question – should you use an outsourced IT help desk? Plus, learn how to leverage outsourced IT desks to improve internal and external customer satisfaction.
Posted: 25 Jul 2019 | Published: 25 Jul 2019
|
|
|
CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE:
It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018
|
|
|
Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY:
Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018
|
|
|
How To Grow IT Efficiency With ITOM
sponsored by ConnectWise
WHITE PAPER:
Inside this guide, learn more about what makes an ITOM strategy ideal for increased IT and business agility, and find out why a unified service desk experience is essential for modern business success.
Posted: 04 Mar 2019 | Published: 04 Mar 2019
|
|
|
5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER:
Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019
|
|
|
|
|
|
