Workforce Analysis

WHITE PAPER: Download this white paper to see how improving your language screening process for contact center hiring can help you save time and money on training and recruiting, reduce agent turnover, and improve customer experience.

Posted: 25 Aug 2020 | Published: 25 Aug 2020

EBOOK: Mid-size organizations must accelerate their internal digital experience improvement efforts now before it is too late. Grab a copy of this Forrester eBook to explore results from their recent survey, and expert insight for improving employee experience.

Posted: 12 Nov 2020 | Published: 12 Nov 2020

EGUIDE: In this e-guide: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector.

Posted: 24 Feb 2021 | Published: 24 Feb 2021

WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.

Posted: 13 Jan 2021 | Published: 13 Jan 2021

EBOOK: As an industry that’s known to be ahead-of-its-time, technology companies must be prepared with a well-thought-out post-pandemic strategy. Read this eBook for tips on crafting your strategy and ensuring that you’re prepared post-COVID-19.

Posted: 01 Jul 2020 | Published: 01 Jul 2020

WHITE PAPER: HR’s ongoing reliance on manual processes is slowly changing—as more organizations adopt automation to help simplify tasks like document lifecycle management. Download this white paper to see what your company could gain by automating certain HR processes, like hiring, payroll management and benefits enrolment.

Posted: 13 Jul 2020 | Published: 13 Jul 2020

WEBCAST: Watch two of the brightest minds in HR, Leapgen CEO and Co-Founder Jason Averbook and Leapgen Senior Fellow Jim Scully, as they talk with Jen Stroud, ServiceNow’s Principal Strategist for Employee Experience Solutions, about the trends and challenges emerging around the employee experience.

Posted: 17 Sep 2020 | Premiered: Sep 17, 2020

RESOURCE: Is someone on your team transitioning to a remote role? Or maybe you have a few employees who work from home a couple of days a week? If so, this toolkit is for you. Explore the 8 essential tools for successful remote work in this blog post.

Posted: 04 Aug 2020 | Published: 04 Aug 2020

WHITE PAPER: Transitioning to remote work has presented a lot of challenges for contact centers. Download this playbook to learn what strategies and tools you can implement today in your contact center to better support agents and customers during emergency situations.

Posted: 17 Dec 2020 | Published: 17 Dec 2020

PRODUCT OVERVIEW: The TrueNorth Speaking Test (TNT) is the first-ever, fully-automated speaking test. Through AI and ML, TNT improves accuracy for spoken language proficiency testing by eliminating the human error and bias that often accompanies traditional interviews. Learn more about TNT and its key features in this product overview.

Posted: 25 Aug 2020 | Published: 25 Aug 2020