Telephony

RESOURCE: On-premise phone – it’s worked so well for so long, but now that companies are required to support multitudes of remote employees, the functionality is no longer there (and neither is the phone). Now, thanks to technological innovation, phone can now be placed in the cloud to support remote users. Read this brief article to learn more.

Posted: 13 Oct 2020 | Published: 21 Apr 2020

RESOURCE: 81% of organizations are currently using or plan to migrate to cloud telephony solutions in the next 2 years, according to a recent survey. In this infographic, uncover the dramatic advantages cloud-based PBX systems offer over on-premises solutions.

Posted: 14 Dec 2020 | Published: 14 Dec 2020

CASE STUDY: Allen Press had a unified communication goal in mind: they needed to get their antiquated telephony system and move it into the cloud. In this case study, learn how Allen Press was able to go from a legacy communication solution to a cloud enabled Enterprise grade Microsoft Teams Direct Routing solution in less than 60 days.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: Despite the emphasis put on mobility in the world of unified communications and collaboration (UC&C), adoption of mobile UC&C clients is still very low. This expert e-guide discusses why, and what could make true solutions more meaningful.

Posted: 16 Oct 2013 | Published: 16 Oct 2013

WHITE PAPER: Many organizations are keeping their phone systems on-premise. Generally, they cite that it would be cheaper to remain on-premise than it would be to go and purchase a cloud phone system… or would it? Study this white paper to learn the top 5 hidden costs of legacy phone systems and how they compare to cloud systems.

Posted: 03 Aug 2020 | Published: 03 Aug 2020

RESOURCE: Analyst firm Frost & Sullivan has recently recognized Zoom’s UCaaS platform with the 2019 Competitive Strategy Innovation and Leadership Award. Dive into this blog post to learn more about their Zoom Phone offering and the Frost & Sullivan recognition.

Posted: 19 Oct 2020 | Published: 25 Feb 2020

CASE STUDY: Franklin Sports, a leading sporting good brand know world-wide, was looking to upgrade their communication system. In this case study, learn why Franklin Sports decided to work with CallTower and review the benefits that they saw after implementing CallTower’s Native Microsoft Teams Direct Routing.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.

Posted: 29 Oct 2012 | Published: 29 Oct 2012

CASE STUDY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.

Posted: 28 Mar 2008 | Published: 01 Sep 2007

WHITE PAPER: This white paper discusses how fax servers and new FoIP investments fit into an organization’s overall document delivery strategy. Continue reading to learn why you should implement FoIP in your organization today.

Posted: 07 May 2010 | Published: 07 May 2010