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Transform IT
sponsored by ServiceNow
WHITE PAPER: A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.
Posted: 30 Apr 2019 | Published: 20 Apr 2019

ServiceNow

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Infographic: 2019 IT Priorities - UKI
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we shine a light on our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 222 respondents from across the United Kingdom and Ireland.
Posted: 20 May 2019 | Published: 20 May 2019

ComputerWeekly.com

Avaya State Of The Desktop Report
sponsored by Avaya
RESEARCH CONTENT: In a survey of over 1,200 full-time workers, 43% reported that their primary communication device at work is a dedicated desktop phone, according to Avaya's State of the Desktop Report. Download the full report to review other desktop communication trends.
Posted: 08 Apr 2019 | Published: 08 Apr 2019

Avaya

On the Radar: ServiceNow Provides Unified Vendor Risk Management
sponsored by ServiceNow
WHITE PAPER: In this expert evaluation, find out what's new in ServiceNow's Now Platform from its previous iterations, and get a closer look at how it stacks up in comparison to similar offerings on the market today.
Posted: 21 Mar 2019 | Published: 24 Oct 2018

ServiceNow

Establishing Tele-operation of Medical Equipment in Space
sponsored by TeamViewer
CASE STUDY: TeamViewer worked alongside the National Centre for Space Studies in France, also known as CNES, to design a private link that allowed space and ground researchers to interact in ways that were never previously possible. Learn how they did that in this case study.
Posted: 06 May 2019 | Published: 06 May 2019

TeamViewer

Comparing UC Vendors: 6 Key Considerations
sponsored by Mitel Networks Limited
WHITE PAPER: With more business communications providers than ever before, how do you decide which vendor is the best fit for your organization? Read this guide to review 6 key considerations that you can use to help choose a UC vendor.
Posted: 11 Apr 2019 | Published: 11 Apr 2019

Mitel Networks Limited

A Guide to Successful UC&C Migration
sponsored by Verizon
WHITE PAPER: In this white paper, learn about Verizon adoption services and how they can help ensure a successful UCC migration by developing a tailored strategy for each customer, which helps limit the impact of a migration on day-to-day operations and maintain continuity.
Posted: 17 Apr 2019 | Published: 17 Apr 2019

Verizon

How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

ServiceNow

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise
 

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