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Going Up? How Atlas Schindler Elevators Revamped Their IT Services sponsored by Serviceaide WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies. Posted: 21 Nov 2018 \| Published: 21 Nov 2018 TOPICS: Help Desk Management \| IT Service Management \| IT Services

Pricing IT Services: A Complete E-book sponsored by ConnectWise EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started. Posted: 05 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

Rethinking the “Easy Button” of Connectivity sponsored by Quality Technology Services WHITE PAPER: In this white paper, learn how IP carriers can bolster the strength and stamina of their connectivity infrastructure to ensure they can weather an outage without introducing downtime or latency – or impacting customers’ businesses. Posted: 25 Jun 2020 \| Published: 25 Jun 2020 TOPICS: Data Center Networking \| Network Infrastructure \| Network Management \| Network Management Protocols \| Network Management Services \| Network Management Software \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Service Providers \| Telecommunications Services \| Wireless Networks

7 Business Benefits of Moving to a Cloud Communications Solution sponsored by Avaya EBOOK: As network specialists know, there are so many issues with legacy phone systems that you could list them out. Fortunately, the benefits of moving communications to the cloud are pronounced enough that you could list them, too. Read this e-book for 7 benefits of cloud communications, and see why needs have increased across networks. Posted: 04 Aug 2020 \| Published: 04 Aug 2020 TOPICS: Cloud Management \| Communications Networks \| Communications Software \| Communications Systems \| Network Architectures \| Network Infrastructure \| Network Management \| Networking \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Networks \| Telecommunications Services \| Telecommunications Systems \| Telephones \| Telephony Systems

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 24 Oct 2019 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

The Value of Global SIP Connect for Enterprise Communications in North America sponsored by TATA Communications ANALYST REPORT: Many global organizations are looking to enhance their customer interactions and service with email, chatbots, voice, and video capabilities. However, most organizations face a number of challenges. In this IDC brief, learn how SIP trunking can help to alleviate these challenges. Posted: 22 Jun 2020 \| Published: 31 May 2019 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Service Providers \| Telecommunications Services \| Voice Communications Software \| Voice Networking \| VoIP

Go Live Fast With ServiceNow ITSM sponsored by ServiceNow WHITE PAPER: Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code. Posted: 15 Mar 2019 \| Published: 15 Mar 2019 TOPICS: CIOs \| IT Management \| IT Service Management \| IT Services \| Negotiation

CW Benelux May 2018 sponsored by ComputerWeekly.com EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned. Posted: 01 May 2018 \| Published: 01 May 2018 TOPICS: Computer Hardware \| Cybersecurity \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| Privacy Rights

CW Europe – December 2018 sponsored by ComputerWeekly.com EZINE: Dutch military intelligence have released a lot of details about the attempted to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague. Posted: 06 Dec 2018 \| Published: 13 Dec 2018 TOPICS: Cloud Computing \| Computer Crimes \| Computer Industry \| Computer Software Industry \| Cybersecurity \| Data Analytics \| Data Centers \| Data Encryption \| Data Governance \| Databases \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| Security

Networks in Transition: How Leaders are Addressing Multifaceted Challenges sponsored by Verizon WHITE PAPER: Digital transformation efforts are skyrocketing – and these projects rely on a variety of resources across your IT networks. What's your network's threshold for handling these workloads? Take this whitepaper to figure out the top network deliverables you should prioritize when supporting digital transformation projects in 2019. Posted: 15 Aug 2019 \| Published: 15 Aug 2019 TOPICS: Cloud Security \| IT Management \| IT Services \| Network Security \| Networking

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