Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012
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Trusted Partners Create Options for Growth
sponsored by Alcatel-Lucent
WHITE PAPER:
Today’s realities make business transformation no longer about if and when it will happen. The questions now are: How? How fast? Can it be done efficiently and effectively? The answers lie in an outsourcing strategy that shares benefits and manages risks. Read this paper to find out so much more.
Posted: 19 Aug 2010 | Published: 16 Aug 2010
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Achieving Actionable Insights from IT Operations Big Data
sponsored by IBM
VIDEO:
IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013
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Cooper University Hospital Utilizes Cisco IPT and Wireless Network to Track Equipment and Enhance Patient Safety
sponsored by Dimension Data
CASE STUDY:
After successful prior engagements, Cooper University Hospital (CUH) asked Dimension Data to implement an IP telephony (IPT) solution for its existing data center and new Medical Coordination Center (MCC).
Posted: 25 Feb 2010 | Published: 25 Feb 2010
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Operational Logistics/Resource Allocation: The World's Best Business Intelligence Applications
sponsored by Information Builders
WHITE PAPER:
This paper highlights several real-world success stories, where a proactive approach to resource allocation was implemented.
Posted: 05 Dec 2011 | Published: 05 Dec 2011
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Consolidated Operations Management Data Sheet
sponsored by Boundary
DATA SHEET:
This short paper explores a consolidated operations management platform built for modern IT environments. Read on to learn more about this SaaS solution designed from the ground up to match the scale and speed of today's applications.
Posted: 04 Sep 2013 | Published: 04 Sep 2013
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Transforming Storage Operations from Entrepreneurial to Predictive
sponsored by EMC Corporation
WHITE PAPER:
Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
Posted: 13 Dec 2004 | Published: 01 Dec 2004
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Modern IT Operations Management: Why a New Approach is Required, and How Boundary Delivers
sponsored by Boundary
WHITE PAPER:
This white paper explains exactly why traditional approaches to IT operations management (ITOM) are failing, the key requirements for managing modern IT environments, and how a Software-as-a-Service (SaaS) ITOM platform can transform your management strategy by matching the scale and speed of today's applications.
Posted: 13 May 2013 | Published: 13 May 2013
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Modern IT Operations Management: Delivering the Insights Today's Environments Require
sponsored by Boundary
WHITE PAPER:
Traditional IT operations management (ITOM) technologies often fail to meet the needs of today's modern applications and systems. This white paper introduces a Software-as-a-Service (SaaS) ITOM platform, specifically created for modern IT operations, that can collect and process massive amounts of data in real-time.
Posted: 13 May 2013 | Published: 13 May 2013
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8 Questions You Should Ask About Linux Systems Management
sponsored by Red Hat and JBoss
WHITE PAPER:
IT organizations are always looking for ways to save money and time without compromising on issues like security or compliance. Exploring the value of your systems management solution is a lot easier when you know the right questions to ask. We have a few suggestions for how to get started.
Posted: 29 Jul 2009 | Published: 28 Jul 2009
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