MCSE

PRODUCT OVERVIEW: In this product overview, learn about Emmersion’s contact center hiring solution, and how it can help you find the right talent through AI-driven language screening.

Posted: 20 Aug 2020 | Published: 20 Aug 2020

WHITE PAPER: The Verizon 2018 Data Breach Investigations Report found that email attacks were the cause of 96% of data breach incidents. Despite this, 34% of employees don’t see the importance of security measures.The verdict is in: Cybersecurity training fails. Why? What can you do to fix it?Dive into this white paper to learn how to solve this major problem.

Posted: 17 Jul 2020 | Published: 17 Jul 2020

WEBCAST: By prioritizing work experience, companies can benefit from the productivity gains and innovations that result from a happy and more engaged workforce. Deloitte is rapidly innovating with ServiceNow to prioritize a digital workplace that streamlines interactions and provides employees with a seamless experience.

Posted: 12 Nov 2020 | Premiered: Nov 12, 2020

PRODUCT OVERVIEW: The TrueNorth Speaking Test (TNT) is the first-ever, fully-automated speaking test. Through AI and ML, TNT improves accuracy for spoken language proficiency testing by eliminating the human error and bias that often accompanies traditional interviews. Learn more about TNT and its key features in this product overview.

Posted: 25 Aug 2020 | Published: 25 Aug 2020

WEBCAST: Accurate language testing can be time-intensive, expensive and hard to scale. Fortunately, solutions like Emmersion’s TrueNorth can help simplify them. Learn about TrueNorth and how you can get started in this brief video.

Posted: 24 Aug 2020 | Premiered: Aug 24, 2020

EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.

Posted: 05 Nov 2020 | Published: 05 Nov 2020

WHITE PAPER: The digital world is open 24/7—so it makes sense that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations, however, are a major challenge for incident management. It’s time to get back to the benefits of digital. Learn how to improve your support strategy for incident management here.

Posted: 01 Dec 2020 | Published: 01 Dec 2020

WHITE PAPER: Download this report to follow along as an industry expert walks through three steps to an effective continuous response strategy. Plus, take a look at some case studies from well-known organizations that implemented their own continuous response strategies.

Posted: 06 Jan 2021 | Published: 07 Dec 2020

ANALYST REPORT: In this Offering Overview, explore Unit4’s People Experience Suite—a solution that combines key features and capabilities from both ERP and HCM systems—and what it could do for your organization. Download your copy to learn more.

Posted: 11 Aug 2020 | Published: 11 Aug 2020

WHITE PAPER: Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.

Posted: 07 Oct 2020 | Published: 07 Oct 2020