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EZINE: The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock.

Posted: 30 Aug 2019 | Published: 12 Sep 2019

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.

Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.

Posted: 04 Mar 2019 | Published: 31 Dec 2018

EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit.

Posted: 01 Mar 2018 | Published: 08 Mar 2018

EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.

Posted: 01 May 2018 | Published: 01 May 2018

EBOOK: A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.

Posted: 30 Apr 2019 | Published: 20 Apr 2019

WHITE PAPER: Businesses choosing iPaaS providers need to be careful, as different providers may align with your goals differently. Read this whitepaper to learn the five main points to compare between iPaaS providers, and see how providers SnapLogic and Workato matchup.

Posted: 02 Jul 2019 | Published: 31 Dec 2018

EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.

Posted: 22 Oct 2018 | Published: 31 Dec 2018

EGUIDE: The Nordic region is pioneering when it comes to the use of IT in society and business. In many ways, the region is a test bed for the most advanced implementations of technology, such as artificial intelligence (AI). Here are Computer Weekly's top 10 Nordic articles for 2018, with a look back at CIO interviews and the effect of AI on the region.

Posted: 09 Jan 2019 | Published: 09 Jan 2019