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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

CW ANZ: Get to grips with IoT
sponsored by ComputerWeekly.com
EZINE: While IoT may have benefited industries such as oil and gas, issues such as connectivity are holding back adoption in Australia. In this month's CW ANZ, we look at the state of adoption of IoT in Australia and efforts that have been undertaken to address adoption barriers. Also, read more about OVH's plans to expand its footprint in Asia-Pacific.
Posted: 10 Aug 2017 | Published: 10 Aug 2017

ComputerWeekly.com

CW Benelux August 2017
sponsored by ComputerWeekly.com
EZINE: The Netherlands is building itself a bit of a reputation when it comes to applying the latest technologies to some of the challenges facing people and businesses today.
Posted: 02 Aug 2017 | Published: 10 Aug 2017

ComputerWeekly.com

CW Middle East ezine January 2019
sponsored by ComputerWeekly.com
EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.
Posted: 04 Jan 2019 | Published: 04 Jan 2019

ComputerWeekly.com

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
EBOOK: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
Posted: 04 Apr 2018 | Published: 20 Jan 2018

ServiceNow

CW Middle East Jan to Mar 2018
sponsored by ComputerWeekly.com
EZINE: The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
Posted: 04 Jan 2018 | Published: 11 Jan 2018

ComputerWeekly.com

Think beyond file storage to accelerate business efficiency
sponsored by Citrix
EBOOK: Providing a file-sharing tool that combines the security your business needs with the convenience that users demand deters employees from using unsecure personal storage to store company data. Access this eBook to learn 3 keys to boosting business efficiency and discover how to keep your employees satisfied while ensuring your data is secure.
Posted: 27 Jan 2020 | Published: 27 Jan 2020

Citrix

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

Splunk

Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

Diamanti
 

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