IT Service Management Book of Knowledge
sponsored by ServiceNow
EBOOK:
Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Posted: 09 Oct 2020 | Published: 09 Oct 2020
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Negotiating with Adobe
sponsored by ClearEdge
WHITE PAPER:
Adobe's solutions are the de facto choice for many of their customers. Adobe holds the line in purchase negotiations because they know their solutions are entrenched. To prevail, you must employ a disciplined approach. This budget-saving resource reveals how.
Posted: 10 Sep 2021 | Published: 10 Sep 2021
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Building blocks video
sponsored by Enate UK
VIDEO:
Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.
Posted: 20 Jan 2021 | Premiered: 24 Sep 2020
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Negotiating with Workday
sponsored by ClearEdge
WHITE PAPER:
Workday's approach to pricing and licensing can limit your flexibility and negotiating position in purchases but there are still critical opportunities and pitfalls to navigate to find your way to a better deal. This helpful guide is packed with actionable advice.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner
sponsored by Serviceaide
WHITE PAPER:
Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.
Posted: 09 Jun 2020 | Published: 09 Jun 2020
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Cisco Contract Gotchas Guide
sponsored by ClearEdge
WHITE PAPER:
Customers doing business with Cisco most often contract through a Cisco Enterprise Agreement (EA). The discounts can be enticing but risks inherent to this agreement expose you to cost overruns in other ways. This guide exposes the "Top 3 Gotchas in a Cisco EA" and explains how to avoid them.
Posted: 14 Sep 2021 | Published: 14 Sep 2021
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Webinar: Best practices for effective IT alerting
sponsored by LogicMonitor
WEBCAST:
Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021
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Oracle Gotchas Guide
sponsored by ClearEdge
WHITE PAPER:
Oracle customer contracts are complex, and their sales teams don't make it easy to get what you deserve. You risk cost increases and other negative surprises unless you have a firm handle on key terms and hidden traps in Oracle's agreements. In this guide, learn what you need to know to succeed.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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IT Operations Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER:
Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.
Posted: 21 Oct 2020 | Published: 21 Oct 2020
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Chapter 13: IT Troubleshooting
sponsored by McGraw Hill
BOOK:
Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.
Posted: 12 Jan 2021 | Published: 12 Jan 2021
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