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CW500: Retail IT: The high street vs the internet sponsored by ComputerWeekly.com PRESENTATION: Graham Benson, IT Director at M and M Direct, reveals the impact e-commerce and rise of the internet has had on business in this presentation, given to Computer Weekly's 500 Club for IT leaders. Posted: 08 Oct 2013 \| Published: 08 Oct 2013 TOPICS: Internet Consumer Services \| Internet Services \| Internet Usage \| Retail Trade Industry

Case Study: Tesco's £65 million data centre strategy to drive online growth sponsored by ComputerWeekly.com CASE STUDY: This Computer Weekly case study, packed with photographs and data, gives the inside story of Tesco's £65 million data centre strategy. Posted: 21 Nov 2012 \| Published: 21 Nov 2012 TOPICS: Banking Services \| Banking Systems \| Blade Servers \| Consultants \| Cooling Equipment \| Data Center Consolidation \| Data Center Construction \| Data Center Cooling \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Center Physical Security \| Data Center Power Management \| Data Centers \| eCommerce \| Fibre Channel \| Internet Consumer Services \| Mainframe Computers \| Outsourcing \| Power Supplies \| Power Usage Effectiveness (PUE) \| Procurement \| Retail Banking Services \| Retail Channels \| Retail Trade Industry \| Server Appliances \| Server Consolidation \| Server Hardware \| Server Management \| Server Provisioning \| Server Virtualization \| Virtual Machine \| WAN

Rethinking the Cyber Security of Consumer Internet of Things sponsored by ComputerWeekly.com ESSENTIAL GUIDE: The current widespread use of poorly secured consumer IoT products has been causing menace to the security of the internet. The underlying knowledge and technology that are necessary to design and implement secure IoT products are already well-known and widely available. This article explores these more plausible solutions. Posted: 18 Apr 2019 \| Published: 18 Apr 2019 TOPICS: Cybersecurity \| Hackers \| Internet \| Internet Consumer Services \| Internet Security \| Security \| Security Best Practices \| Security Industry \| Security Infrastructure \| Security Management

Outsourced vs. In-House IT Help Desks sponsored by Contegix EGUIDE: Inside this E-Guide, learn how to properly weigh the dreaded, but often inevitable IT question – should you use an outsourced IT help desk? Plus, learn how to leverage outsourced IT desks to improve internal and external customer satisfaction. Posted: 25 Jul 2019 \| Published: 25 Jul 2019 TOPICS: Help Desk Management \| IT Management \| IT Service Management \| IT Services

IT Strategy is Dead... so What's Next? sponsored by ServiceNow EBOOK: IT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization. Posted: 29 Apr 2019 \| Published: 20 Mar 2019 TOPICS: IT Consulting Services \| IT Management \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

5 Ways to Eliminate Help Desk Fire Drills sponsored by ServiceNow WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there. Posted: 21 Mar 2019 \| Published: 21 Mar 2019 TOPICS: Help Desk Management \| Help Desk Software \| Help Desks \| IT Management \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

8 Biggest Mistakes IT Practitioners Make sponsored by Splunk WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them. Posted: 13 Feb 2019 \| Published: 13 Feb 2019 TOPICS: IT Agents \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Workforce

CW Benelux - May-July 2019: A new vision for hackers sponsored by ComputerWeekly.com EZINE: With canal bridges, healthcare products, bicycles, ship components, buildings and even prosthetic body parts already in the scope of 3D printing, it's facinating to imagine how far the technology can go. Printing spaceships is no longer a fantasy. Read the issue now. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: Cloud Computing \| Cloud Management \| IT Asset Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| IT Workforce

The Importance of First Contact Resolution sponsored by Contegix WHITE PAPER: Tracking and measuring the performance of service desks isn't always straight forward. That's where First Contact Resolution (FCR) can prove to be a valuable metric. Inside this guide, learn more about FCR – including how to measure it, analyze it, and tie it to employee productivity – and how it can ultimately help to lower total support costs. Posted: 31 Jul 2019 \| Published: 31 Jul 2019 TOPICS: Help Desk Management \| IT Service Centers \| IT Service Management \| IT Services

Automation 101: An Introduction to the Future sponsored by ConnectWise WHITE PAPER: Inside this eBook, read through a collection of tips and best practices for successfully incorporating automation into your own IT department. Posted: 05 Mar 2019 \| Published: 31 Aug 2018 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

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