CW Nordics - February-April 2021: Nordic startups aim to take the lead in pet tech advances
sponsored by ComputerWeekly.com
EZINE:
Nordic technology startups are looking to take pet tech mainstream following the acceleration of the industry during the coronavirus pandemic.
Posted: 12 Feb 2021 | Published: 25 Feb 2021
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Chapter 13: IT Troubleshooting
sponsored by McGraw Hill
BOOK:
Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.
Posted: 12 Jan 2021 | Published: 12 Jan 2021
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Forrester Proven Drivers Unlock ITSM Infographic
sponsored by Atlassian
WHITE PAPER:
In this infographic from a Forrester study, take a look at how to unlock high-velocity ITSM and learn what separates high and low performers in an organization. Open now to get started.
Posted: 16 Feb 2021 | Published: 16 Feb 2021
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JSM Incident Management Overview Video
sponsored by Atlassian
VIDEO:
Incident management platforms speed up IT processes, escalating problems to the right person and shortening response times. This quick two minute video covers one company's ITSM platform, and takes you on a tour through the program.
Posted: 23 Nov 2020 | Premiered: 09 Nov 2020
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5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER:
This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021
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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow
sponsored by ServiceNow
EBOOK:
Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.
Posted: 12 Feb 2021 | Published: 12 Feb 2021
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What Is 8X8 Voice For Microsoft Teams ?
sponsored by 8x8, Inc.
EBOOK:
8x8 Voice for Microsoft Teams is a cloud-based PBX-to-PBX integration with Microsoft Phone System. It provides enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface. Download this interactive e-book to learn more about 8x8 Voice for Microsoft Teams.
Posted: 17 Feb 2021 | Published: 17 Feb 2021
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CW Europe - March-May 2020: Experts examine Dutch government’s IT problems
sponsored by ComputerWeekly.com
EZINE:
Technology experts discuss the challenges and potential solutions to the Netherlands government's IT problems.
Posted: 02 Mar 2020 | Published: 12 Mar 2020
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Integrated Cloud Phone and Contact Center: The Smart Option
sponsored by RingCentral
WHITE PAPER:
In this white paper, learn why organizations and moving their phone systems to the cloud and uncover the benefits of combining cloud phones and contact centers.
Posted: 16 Dec 2020 | Published: 16 Dec 2020
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