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IP-based Contact Centers Reports
 
Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Examining the Business Impact of ITSM, Digital Workspaces, and Chatbots
sponsored by BMC
WHITE PAPER: The consequences of slotting digital workspace, ITSM, and chatbot platforms into existing IT environments aren't always readily apparent – especially when making the case to business stakeholders. Inside this Forrester analysis, read through the benefits, costs, and risks associated with these investments, from ROI to expected operating costs.
Posted: 29 May 2019 | Published: 31 Jan 2019

BMC

Government IT Modernization: 5 Questions to Ask
sponsored by Dell EMC
WHITE PAPER: Use this resource to uncover the five key questions your organization should be asking to help position IT for modernization success.
Posted: 16 May 2019 | Published: 16 May 2019

Dell EMC

Critical IT Elements to Ensure a Solid Business Foundation
sponsored by Involta
WHITE PAPER: Learn about the three foundational pillars that comprise an IT organization and what impact they ultimately have on an enterprise's success. Plus, discover best practices for achieving greater business alignment, increase service satisfaction, and more.
Posted: 23 May 2019 | Published: 23 May 2019

TOPICS:  CIOs | IT Management
Involta

Elevating the Service Experience for All Users with Enterprise Service Management
sponsored by ServiceNow
WHITE PAPER: Keeping up with expectations requires elevating your enterprise service experience—and that means replacing old, manual processes of the past with digital workflows that connect the entire company. Open up this white paper to learn how.
Posted: 23 May 2019 | Published: 20 Jan 2019

ServiceNow

The 3-Step Approach for Designing a Seamless Hybrid Cloud
sponsored by TechData - Nutanix
EBOOK: Hybrid cloud has become the de-facto method for IT modernization, but its significant complexity can cause many projects to grind to a halt. In this 51-page guide, learn a three-step approach for building a more functional and reliable hybrid cloud environment without hiccups.
Posted: 16 May 2019 | Published: 16 May 2019

TechData - Nutanix

Modernize Your Legacy IT With Predictive Analytics
sponsored by Splunk
WHITE PAPER: Every business is a technology business, and IT departments are essential to delivering a growing number of services that their legacy systems cannot properly support. Read this white paper to learn how to modernize your legacy IT systems with predictive analytics to keep the lifeblood of you organization agile and responsive.
Posted: 31 May 2019 | Published: 31 Dec 2018

Splunk
 

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