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IP-based Contact Centers Reports
 
Remote Agent Solution for Home and Office
sponsored by AudioCodes
WHITE PAPER: In this white paper, learn how AudioCodes’ WebRTC Endpoint and One Voice product suite can help contact center employees work from home by providing an internet-based solution that’s easy to manage and maintains enterprise grade voice quality.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

AudioCodes

CallTower Microsoft Teams Direct Routing
sponsored by CallTower, Inc.
WHITE PAPER: Microsoft Teams’ active users has increased 375% from November 2019 to April 2020 due to COVID-19. In this white paper, learn how CallTower direct routing can help take your Microsoft Teams experience to the next level.
Posted: 23 Jul 2020 | Published: 23 Jul 2020

CallTower, Inc.

AudioCodes Case Study
sponsored by AudioCodes
CASE STUDY: PCI Pal’s unique requirements demanded an SBC solution that went beyond standard functionality. In this case study, learn how AudioCodes Mediant VE and CE SBCs running in AWS delivered a unique solution for protecting contact center customers’ sensitive credit card data in compliance with the requirements of PCI DSS.
Posted: 08 Apr 2020 | Published: 08 Apr 2020

AudioCodes

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Ivanti Neurons for Healing - Demo
sponsored by Ivanti ANZ
VIDEO: IT departments often have to place large, important projects on the backburner as they respond to menial and repetitive, but necessary, tasks. Watch this short demo to see Ivanti’s self-healing Neurons platform automate and alleviate repetitive tasks and free up IT time to be spent on more valuable tasks.
Posted: 06 Aug 2020 | Premiered: 06 Aug 2020

Ivanti ANZ

Revolutionizing IT Agility
sponsored by NGINX
WEBCAST: As companies face changing development processes, migrations to the cloud, and other new challenges, they need to have the architecture to deal with them. Watch this webinar to learn how legacy systems can hinder your business—and see how tools and mindsets like container orchestration, microservices, DevOps, and more can fuel greater success.
Posted: 11 Aug 2020 | Premiered: Jul 8, 2020

NGINX

Resources for Planning Your Corporate Contact Tracing Strategy
sponsored by Domo Technologies
RESOURCE: Before reopening the office, it’s critical that your organization has a contact tracing strategy in place in case the worst-case scenario happens and employees are exposed while in the office. Inside this blog posting, find a collection of eight guides and reports designed to help inform your corporate contact tracing strategy.
Posted: 04 Aug 2020 | Published: 04 Aug 2020

TOPICS:  IT Management
Domo Technologies
 

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