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IP-based Contact Centers Reports
 
SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

True Data Protection with HPE SimpliVity
sponsored by NTT
RESOURCE: Read the following blog post to discover 6 ways in which HPE SimpliVity hyper-converged infrastructure can bolster data protection in enterprises today—giving folks the flexibility to tune RTOs and enable high-frequency backup and replication across multiple sites.
Posted: 10 Sep 2019 | Published: 28 Apr 2018

NTT

AI in the Contact Center: Balancing Automation and the Human Touch
sponsored by Talkdesk
WEBCAST: Watch this webinar to learn how to leverage AI in the contact center to deliver the boost you need to provide a next-level CX, helping you to stand out among dense competition.
Posted: 29 Aug 2019 | Premiered: Aug 29, 2019

Talkdesk

MicroScope – October 2019: What's next for the channel?
sponsored by MicroScope
EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly
Posted: 23 Sep 2019 | Published: 04 Sep 2019

MicroScope

Benelux: New skills in a digital world
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we look at some of the technologies being adopted in the Benelux region. This gives a taste of what is in demand. Read about how Dutch organisations and the Netherlands in general are witnessing the rise of technologies like virtual reality, no-code programming platforms, smart neighbourhood, as well as fintech.
Posted: 02 Oct 2019 | Published: 02 Oct 2019

ComputerWeekly.com

Data Center Modernization Done Right
sponsored by Nutanix
CASE STUDY: Vendors are expanding the HCI architectures of today to include virtualization, security, networking, and even multi-cloud automation. To dive deeper into these innovations, and to read 10 stories illustrating the real-world benefits of HCI, download the following white paper.
Posted: 14 Oct 2019 | Published: 14 Oct 2019

Nutanix

Where is IT Today? Understanding the Role of IT as Innovator and Business Partner
sponsored by ServiceNow
WHITE PAPER: Download this white paper to learn to adapt your IT team to its new role within the greater organization – extending beyond the traditional support function into a highly-valued innovation enabler.
Posted: 23 Aug 2019 | Published: 01 Aug 2019

ServiceNow
 

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