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IP-based Contact Centers Reports
 
Operate From Anywhere: The Next Evolution of Remote Work
sponsored by Kingpin Comm. - 8X8
EBOOK: We’ve learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate from anywhere using any device. Stay in the game – read this essential guide for valuable insights to accelerate your organization’s shift to operate-from-anywhere.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

Kingpin Comm. - 8X8

Zoom Phone Nomadic E911 Service — and Why It’s So Critical Now
sponsored by Zoom Video Communications
RESOURCE: When moving voice services to the cloud, it is critical to understand how emergency calls will be handled when your employees are at the office or working remotely. Will your emergency call routing give you timely responses while staying compliant? Read this article to learn about Zoom Phone’s Nomadic E911.
Posted: 12 Oct 2020 | Published: 24 Jul 2020

Zoom Video Communications

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Funded AWS Migration Planning Assessment
sponsored by Ensono Limited
DATA SHEET: Ensono AWS-certified consultants are here to assess your entire IT infrastructure and provide an accurate picture of the financial impact of moving your workloads to an optimised AWS environment. Access this data sheet to learn the 4 steps in this process and 5 benefits of working with Ensono according to an AWS ROI report.
Posted: 22 Oct 2020 | Published: 22 Oct 2020

Ensono Limited

Today’s Modern Workspace
sponsored by Bytes and VMware
WHITE PAPER: Dive into this report to uncover some of the responses collected from over 122 IT managers, department heads, and CIOs to find out how attitudes and priorities have shifted since the mass migration to remote work—and how they’re best supporting their own IT staff members.
Posted: 28 Oct 2020 | Published: 28 Oct 2020

TOPICS:  IT Management
Bytes and VMware

Re-Inventing the TEM Organization to Adapt to Accelerating Technology Advanced – The Future of TEM
sponsored by Calero MDSL
WHITE PAPER: The explosive growth of cloud and now multi-cloud solutions has created a new imperative for Telecom Expense Management (TEM) to actively participate in the overall management of technology deployment within an organization. Download this white paper to learn about the technology advances that have contributed to this heightened importance of TEM.
Posted: 23 Oct 2020 | Published: 23 Oct 2020

Calero MDSL

Modernizing computing infrastructure
sponsored by Cisco
WHITE PAPER: Access this paper to learn how businesses need modern computing infrastructure to keep up with changing business demands while driving innovation and how Cisco's bredth of computing solutions can provide all the resources you team needs to flourish.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

TOPICS:  IT Management
Cisco
 

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