IP-based Contact Centers Reports

Get everyone involved in the diversity drive
sponsored by TechTarget ComputerWeekly.com
EZINE: At a Computer Weekly diversity in tech event, more than 100 experts from the tech and employment sectors shared their ideas for improving diversity in the technology industry. Download the full report here.
Posted: 06 Jun 2024 | Published: 07 Jun 2024

TechTarget ComputerWeekly.com

Elevate the Employee Experience with ESG
sponsored by ServiceNow
WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Computer Weekly – 23 May 2023: How to secure your software supply chain
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, our latest buyer's guide looks at secure coding and examines the challenges of securing your software supply chain. Cyber law enforcement leaders are calling on firms to end the secrecy around ransomware attacks. And we find out how facial recognition technology is being adopted by retailers. Read the issue now.
Posted: 19 May 2023 | Published: 23 May 2023

TechTarget ComputerWeekly.com

A Proactive Approach To Field Service 5 Priorities For Implementing Strong Service Foundations
sponsored by ServiceNow
EBOOK: This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
Posted: 22 Feb 2024 | Published: 22 Feb 2024

ServiceNow

2022 ASEAN Salary Survey - Future Work Infographic
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: The results are in for the 2022 Career and Salary Survey. With over 300 respondents who work in the ASEAN IT sector, this infographic will give you a snapshot of what was the impact of the pandemic on IT staff, how working arrangements have changed and which topics have become a life priority for those working in tech.
Posted: 04 May 2022 | Published: 04 May 2022

TechTarget ComputerWeekly.com

CW Nordics - November 2022 - January 2023: Icelandic datacentres point way to greener IT
sponsored by TechTarget ComputerWeekly.com
EZINE: Iceland may soon become even more attractive to firms wanting to minimise their carbon footprint while using high-performance computing services. Read more about it in this issue. Also find out how a robo investment company, Nord Investments, is harnessing open banking to make thing easier for its clients.
Posted: 16 Nov 2022 | Published: 24 Nov 2022

TechTarget ComputerWeekly.com

CW APAC: Tech career guide – women in IT
sponsored by TechTarget ComputerWeekly.com
EZINE: In this handbook, focused on tech careers for women in the Asia-Pacific region, Computer Weekly looks at what can be done to attract more women into software development.
Posted: 13 Dec 2022 | Published: 15 Dec 2022

TechTarget ComputerWeekly.com

Computer Weekly – 19 December 2023: The ransomware threat to UK critical infrastructure
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, a parliamentary report warns that a lack of ransomware preparedness at the highest levels of government is leaving UK critical national infrastructure dangerously exposed – we analyse the risks. We also examine how AI tools are helping to enhance cloud security. Read the issue now.
Posted: 18 Dec 2023 | Published: 19 Dec 2023

TechTarget ComputerWeekly.com

2025 Technology Spending Intentions Study EMEA
sponsored by TechTarget ComputerWeekly.com
LANDING PAGE: TechTarget and Enterprise Strategy Group are conducting a survey to better understand the current state of technology spending in organizations.We highly value your input and appreciate your time. With your commentary, we can improve our coverage of this subject for you and your peers.
Posted: 22 Aug 2024 | Published: 23 Aug 2024

TechTarget ComputerWeekly.com

UCaaS vs. CCaaS vs. CPaaS: What's the difference?
sponsored by TechTarget ComputerWeekly.com
EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
Posted: 05 Nov 2023 | Published: 06 Nov 2023

TechTarget ComputerWeekly.com