IP-based Contact Centers Reports

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

2021 UKI Media Consumption Infographic: Digital research preferences
sponsored by ComputerWeekly.com
EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal.
Posted: 13 Jan 2022 | Published: 13 Jan 2022

ComputerWeekly.com

Computer Weekly - 7 December 2021: Spy tech gets high tech – why MI6 invests in startups
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we're used to James Bond and his gadgets, but now MI6 is investing in tech startups to develop new intelligence capabilities. Our exclusive IT Priorities survey suggests IT leaders are optimistic about 2022. And our new buyer's guide examines the latest emerging technologies. Read the issue now.
Posted: 06 Dec 2021 | Published: 07 Dec 2021

ComputerWeekly.com

BICS Demonstration Webinar
sponsored by Beta Systems
VIDEO: Managing disparate, multi-vendor IT infrastructure components is no easy feat. Inside this demonstration video, take a closer look at Beta Systems’ Business Infrastructure Control Solution and find out how it can optimize your ITOM practices.
Posted: 04 Nov 2021 | Premiered: 03 Mar 2020

Beta Systems

Real-Time Monitoring in Complex Data Centers
sponsored by Beta Systems
WHITE PAPER: When it comes to running your data center, it’s obvious that monitoring is an essential component of successful data centers. Access this e-guide to learn the 6 essential steps for building effective real-time monitoring across your hybrid IT data center.
Posted: 04 Nov 2021 | Published: 30 Oct 2020

Beta Systems

2022 European IT Priorities Infographic: Pandemic Impact & Major Trends
sponsored by ComputerWeekly.com
INFOGRAPHIC: In this infographic, based on research from Computer Weekly of over 850 European B2B IT buyers, learn the impact of the pandemic on the future of IT projects.  In addition, get an overview on the major trends facing the European market in 2022 such as the cloud first trend and the move to automation.
Posted: 17 Dec 2021 | Published: 17 Dec 2021

ComputerWeekly.com

APAC IT Priorities 2022: Pandemic Impact & Major Trends
sponsored by ComputerWeekly.com
INFOGRAPHIC: In this infographic, based on research from Computer Weekly, learn the impact of the pandemic on the future of IT projects. In addition, get an overview of the major trends facing the Asia-Pacific market in 2022 such as the cloud-first trend and the move to automation.
Posted: 12 Jan 2022 | Published: 12 Jan 2022

ComputerWeekly.com