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IP-based Contact Centers Reports
 
ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Clinical Workflow Modernization: From Frustration to Fruition
sponsored by ServiceNow
WHITE PAPER: Do clinical stakeholders feel as positive about using technology to improve patient care as their IT counterparts? Research has shown they don’t. Download this white paper to explore how healthcare organizations can encourage clinicians to move beyond initial frustrations and use technology to increase the amount of time spent with patients.
Posted: 22 Nov 2019 | Published: 22 Nov 2019

ServiceNow

Measuring the Value of Data and Analytics Inside Modernized IT Departments
sponsored by DELL EMC & INTEL
RESEARCH CONTENT: Read this research paper to learn how current organizations are weighing the costs and benefits of IT modernization—and why these concerns should be top priority for would-be data-driven businesses.
Posted: 26 Nov 2019 | Published: 26 Nov 2019

DELL EMC & INTEL

IT Process Automation Your Survival Guide
sponsored by Ayehu
EBOOK: Use this e-book to understand how to best address these aspects of IT process automation, along with 7 questions to ask when evaluating tools ITPA.
Posted: 05 Dec 2019 | Published: 05 Dec 2019

Ayehu

Why Digital Transformation in Healthcare Starts with Modern IT
sponsored by ServiceNow
WHITE PAPER: An increasing number of healthcare organizations are consolidating or replacing legacy service management tools with cloud based ITSM to drive digital transformation. Download this CIO by IDG paper to learn about the move to cloud-based ITSM and how it can help your organization, as well as 3 ServiceNow case studies.
Posted: 25 Nov 2019 | Published: 25 Nov 2019

ServiceNow

Forbes Insights: As CIOs and CMOs Collaborate, Competitive Advantage Rises
sponsored by Dell EMC
ANALYST REPORT: Though the overlap might not be obvious, CIOs and CMOs possess a relationship that can make or break digital transformation objectives. Save a copy of this Forbes Insights report to see how real-world C-suite execs are molding their digital transformation strategies through collaboration.
Posted: 08 Nov 2019 | Published: 08 Nov 2019

Dell EMC

The Monitoring ELI5 Guide: Technology Terms Explained Simply
sponsored by SolarWinds, Inc.
WHITE PAPER: Save a copy of this guide to learn about the complex and nuanced world of IT monitoring – through the lens of a five-year old.
Posted: 05 Dec 2019 | Published: 05 Dec 2019

SolarWinds, Inc.
 

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