IT Management  >   IT Service Centers  >   Contact Centers  >  

IP-based Contact Centers

RSS Feed   
IP-based Contact Centers Reports
 
ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

A data center planning and design guide for IT pros
sponsored by SearchDataCenter.com
EBOOK: IT pros have more data center planning and design options -- on-premises, cloud, edge and software-defined computing -- than ever before, but still need to allocate financial resources wisely. Learn how to budget for today's evolving data center infrastructure and explore configuration options.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

SearchDataCenter.com

The New Era of IT
sponsored by ServiceNow
RESOURCE CENTER: Check out this collection of resources designed to illustrate today's new era of IT, ranging from IT transformation case studies to live demos of cutting-edge ITSM software.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

ServiceNow

Flying High in a Hybrid Cloud World
sponsored by ShoreGroup
RESOURCE: IT research firm Gartner predicts that multi-cloud and hybrid cloud strategies will become standard practices in most enterprises – but that's not to say these strategies are without challenges. Open up this detailed blog post to learn the essential steps enterprises should be following to ensure successful multi-cloud and hybrid cloud deployments
Posted: 08 Mar 2019 | Published: 01 Mar 2019

ShoreGroup

2019 Planning: Understanding Your Top Prospect Needs
sponsored by Kaseya
EBOOK: This e-book provides insight into how to increase your revenue by capitalizing on the needs of midmarket IT customers. Continue reading to find out the top 3 most demanded service offerings and the keys to understanding midmarket IT.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

Kaseya

Reducing Cost and Increasing Profitability
sponsored by Dell EMC
WHITE PAPER: In this report, find out what will be required of IT organizations as business concerns about profitability and cost management continue to compound – and find out the beginning steps for shifting perceptions away from IT being a simple 'cost center'.
Posted: 18 Mar 2019 | Published: 18 Mar 2019

TOPICS:  CIOs | IT Management
Dell EMC

Contact Center Trends to Watch
sponsored by ShoreGroup
RESOURCE: Customer service providers need to adapt in order to survive. In this guide, discover the 5 technological trends customer service providers are using to keep up with their customers, and explore how these technologies are revolutionizing the world of customer service while driving innovation across the industry.
Posted: 07 Mar 2019 | Published: 31 Dec 2017

ShoreGroup
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement