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IP-based Contact Centers Reports
 
AudioCodes Case Study
sponsored by AudioCodes
CASE STUDY: PCI Pal’s unique requirements demanded an SBC solution that went beyond standard functionality. In this case study, learn how AudioCodes Mediant VE and CE SBCs running in AWS delivered a unique solution for protecting contact center customers’ sensitive credit card data in compliance with the requirements of PCI DSS.
Posted: 08 Apr 2020 | Published: 08 Apr 2020

AudioCodes

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Get Rid of Business Silos Impeding Your Service Delivery
sponsored by 8x8, Inc.
RESOURCE: The need to ensure that customer experiences are reliable, consistent, and personalized is integral to any contact center. Unified communications (UC) helps management by increasing communication and collaboration between teams. Learn more about how your contact center can improve efficiency with US. Download the infographic here.
Posted: 04 Mar 2020 | Published: 04 Mar 2020

8x8, Inc.

Splunk Expands AI and Machine Learning Capabilities to Deliver Predictive IT Service Intelligence
sponsored by Splunk
WHITE PAPER: IT operations can benefit a great deal from adopting machine learning technologies. ML supported IT systems wouldn’t just help automate menial tasks; these technologies can help to predict problems before they happen, visualize data for employees, increase monitoring, and more. Read on to learn how ML can improve your IT operations.
Posted: 24 Mar 2020 | Published: 24 Mar 2019

Splunk

IDG Spotlight: “The State of the SMB and IT Today”.
sponsored by Dell Technologies and Intel
WHITE PAPER: In today’s globalizing world, IT is a huge and growing part of SMB’s ability to compete. Download this spotlight paper to find out about the IT challenges, emerging technological opportunities and biggest IT projects of SMB in your country.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

Dell Technologies and Intel

COVID-19 in APAC:Tech industry lessons & innovations
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read about the impact of the COVID-19 outbreak on the APAC tech sector, what tech vendors in the region are doing to support organisations during this difficult period and how the pandemic could spur businesses to dial up their digitisation efforts.
Posted: 26 Mar 2020 | Published: 26 Mar 2020

ComputerWeekly.com

CIO Guide: Five Essentials of a Secure Modern Workplace
sponsored by Avanade
WHITE PAPER: Modern digitally connected workplaces usher in a slew of new security challenges. There is some good news, however. Jump into this guide to learn the 5 tips that will help your security policies keep up to speed with expanding and evolving workplace IT environments.
Posted: 25 Mar 2020 | Published: 25 Mar 2020

Avanade
 

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