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IP-based Contact Centers Reports
 
ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

The Total Economic Impact of IBM Resilient
sponsored by IBM
ANALYST REPORT: Download the white paper on Intelligent Orchestration to learn best practices for building consistent IR processes and leveraging security orchestration and automation for guided response.
Posted: 19 Dec 2019 | Published: 19 Dec 2019

IBM

4 Reasons to Replace Your Traditional Storage with Hyperconverged Infrastructure
sponsored by Comport Consulting
RESOURCE: This blog post outlines 4 reasons motivating organizations to migrate from their legacy storage to robust hyperconverged infrastructure (HCI) models. Read on to determine if your enterprise could similarly benefit from HCI.
Posted: 13 Nov 2019 | Published: 30 Nov 2018

Comport Consulting

Analytics in the Contact Center: CallMiner’s Approach
sponsored by CallMiner
WHITE PAPER: Organizations are increasingly leveraging AI and machine learning (ML) in their contact centers to analyze every customer interaction and uncover any actionable intelligence. Download this white paper to learn how you can implement AI and ML to assist with your customer interaction analysis.
Posted: 11 Dec 2019 | Published: 11 Dec 2019

CallMiner

How Wellness-focused Health IT Brings New Life to Clinical Digital Workspaces
sponsored by Goliath
WHITE PAPER: Inside this white paper, learn the three big steps to take to improve your clinical IT monitoring and troubleshooting capabilities – and keep pace with today’s fast-moving digital experiences.
Posted: 27 Dec 2019 | Published: 27 Dec 2019

Goliath

Contact Center 2025: A Roadmap
sponsored by Talkdesk
RESEARCH CONTENT: Customer Contact Week Digital’s recent survey found that 81% of contact centers have already begun preparing and training their teams for the adoption of automation. Learn how this technology can help streamline processes and explore the other key initiatives for contact centers over the next 5 years in this 2025 Contact Center Roadmap.
Posted: 17 Jan 2020 | Published: 17 Jan 2020

Talkdesk

Top IT Predictions in APAC 2020
sponsored by ComputerWeekly.com
DATA SHEET: As the new decade dawns, we wanted to look ahead at the technologies likely to dominate the Asia-Pacific IT landscape in 2020.
Posted: 15 Jan 2020 | Published: 16 Jan 2020

ComputerWeekly.com
 

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