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IP-based Contact Centers White Papers (View All Report Types)
 
Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Empowering R&D Through Digital Transformation
sponsored by Rescale
WHITE PAPER: Since the success of your company hinges on the products you bring to market and the speed with which you do it, your Research and Development (R&D) team should be a top priority. Use this guide to ensure that you’re investing in the right resources to better enable your R&D team. Save the guide here.
Posted: 17 Feb 2021 | Published: 17 Feb 2021

Rescale

5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

ServiceNow

Decoding Customer IAM (CIAM) vs. IAM
sponsored by Okta
WHITE PAPER: Access this paper to learn about Customer IAM and how it is similar to IAM and learn the key ways they are different from each other. Find out which could be the right choice for your organization.
Posted: 27 May 2021 | Published: 27 May 2021

TOPICS:  IT Management
Okta

How To Successfully Deploy Azure Kubernetes Services At Scale
sponsored by BreakFree Solutions
WHITE PAPER: Containers’ ever-growing popularity will only be more significant as Microsoft introduces Azure Kubernetes Services (AKS), a secure and fully managed Kubernetes service from Microsoft Azure. Inside this report, find an actionable roadmap to finding critical success with AKS. Download the roadmap here.
Posted: 08 Feb 2021 | Published: 08 Feb 2021

BreakFree Solutions

Cloud Contact Center Migration Checklist
sponsored by Cyara
WHITE PAPER: To achieve digital transformation, many companies are migrating their contact center infrastructure to the cloud. Use this migration strategy checklist to prepare for your project, and think through all the elements of your migration. Get your copy after a brief survey.
Posted: 29 Jun 2021 | Published: 29 Jun 2021

TOPICS:  Contact Centers

Busting The Devops Vs Itil Myth
sponsored by BreakFree Solutions
WHITE PAPER: DevOps and ITIL teams have long been set up against each other. However, ask any IT leader who has driven digital transformation and they’ll tell you the myth of DevOps vs. ITIL doesn’t hold up. Use this guide to learn how your team can debunk the myth of DevOps and ITIL as opposing teams once and for all. Download the guide here.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

TOPICS:  IT Management | ITIL
BreakFree Solutions

Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business
sponsored by Avaya
WHITE PAPER: Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.
Posted: 02 Apr 2021 | Published: 02 Apr 2021

Avaya
 

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