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IP-based Contact Centers White Papers (View All Report Types)
 
Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Measuring Organizational Speed in the Age of Digital Transformation
sponsored by Apcela
WHITE PAPER: For most members of the C-suite, digital transformation has a quantifiable metric attached to it – ROI, customer retention, etc. But for the CIO, these metrics don’t exist in the same obvious formats; and in most cases, don’t exist at all. Inside, find out which alternative measurements CIOs are using instead.
Posted: 05 Nov 2019 | Published: 04 Nov 2019

TOPICS:  CIOs | IT Management
Apcela

Infrastructure Monitoring 101: The Power to Predict and Prevent
sponsored by Splunk
WHITE PAPER: Monitoring the infrastructure that supports critical apps and services — layers of interconnected technologies that become more complex every year — is key to any organization's success. Download "Infrastructure Monitoring 101: The Power to Predict and Prevent" to learn what that entails in today's technology landscape.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

Splunk

Digital Transformation: Insight into Getting it Right
sponsored by 4Net
WHITE PAPER: Read this paper to better understand how companies use digital communications technology and the impact of that technology on business.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

TOPICS:  IT Management
4Net

Why Data Center Modernization is Critical to Business Success
sponsored by Dell EMC
WHITE PAPER: Inside this report, explore the findings of this Forrester survey to find out what infrastructure technologies midmarket IT decision makers are using to drive their modernization strategies forward – and where each organization is gauging their own modernization progress.
Posted: 31 Oct 2019 | Published: 31 May 2019

Dell EMC

5 Principles for Enterprise Architects
sponsored by Mendix
WHITE PAPER: The emergence of wide-ranging tools like cloud, mobile IoT, and analytics has put organizations in a place where they need personnel to effectively lead the implementation. Download the 5 principles of a strong enterprise architect in order to understand digital priorities and how to support them.
Posted: 12 Nov 2019 | Published: 12 Nov 2019

Mendix

Citrix + Google Cloud: Where Innovation Gets to Work
sponsored by Citrix
WHITE PAPER: Jump inside this white paper to explore the ins-and-outs of various Citrix Workspace and Google Cloud platform configurations, ranging from hybrid networking infrastructure to unified collaboration, and how each can help IT teams tackle these four challenges.
Posted: 08 Oct 2019 | Published: 08 Oct 2019

Citrix

Workplace for IT by Facebook
sponsored by Workplace by Facebook
WHITE PAPER: Access this paper to learn how to connect your whole organization to help people move faster and find new ways of working together with the help of Workplace for IT.
Posted: 19 Jun 2019 | Published: 19 Jun 2019

TOPICS:  IT Management
Workplace by Facebook
 

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