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IP-based Contact Centers White Papers (View All Report Types)
 
Remote Agent Solution for Home and Office
sponsored by AudioCodes
WHITE PAPER: In this white paper, learn how AudioCodes’ WebRTC Endpoint and One Voice product suite can help contact center employees work from home by providing an internet-based solution that’s easy to manage and maintains enterprise grade voice quality.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

AudioCodes

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Invisible Infostructure
sponsored by Capgemini
WHITE PAPER: Infostructure—that must be a spelling mistake, right? Dive into this guide to learn more about the growing need for an “invisible infostructure” and how to keep your enterprise aligned with modern infrastructure demands.
Posted: 16 Sep 2020 | Published: 16 Sep 2020

Capgemini

5 Priorities to Drive Organizational Resilience and Responsiveness in a Post-COVID-19 World
sponsored by Avanade
WHITE PAPER: Dive inside this 11-page guide to uncover the five key ingredients for pivoting your business towards long-term goals in a business world that’s being transformed everyday by the effects of COVID.
Posted: 21 Jul 2020 | Published: 21 Jul 2020

TOPICS:  IT Management
Avanade

IT And Security Silos: A Spotlight On The APAC Region
sponsored by VMware
WHITE PAPER: VMware commissioned Forrester Consulting to evaluate the relationship between IT and security teams. These two important organizational pieces tend to disagree with one another. Their leaders plan to consolidate the two, which brings both great challenges and great benefits. Read this report to learn why this is so crucial today.
Posted: 31 Aug 2020 | Published: 31 Aug 2020

VMware

The Top 3 IT Pains of the New Reality and How to Solve Them
sponsored by ServiceNow
WHITE PAPER: In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these three distinct headaches—and learn how to start solving them.
Posted: 21 Aug 2020 | Published: 21 Aug 2020

ServiceNow

Drive Customer Experience and Boost Revenues with Next-Generation Customer Support
sponsored by LogMeIn Rescue
WHITE PAPER: Explore key customer support challenges companies are facing today, and how a modern contact center can help you solve them in this eBook.
Posted: 28 Aug 2020 | Published: 28 Aug 2020

LogMeIn Rescue

Gartner 6 Smart Steps for ITSM Tool Selection Success
sponsored by Atlassian
WHITE PAPER: Business leaders are frequently tempted to buy the best IT service management tool they can afford; but this sort of action is often like buying a Ferrari to drive back and forth to work. Read this Gartner guide to learn how to choose the tools that fit your needs and find better success for less of a headache.
Posted: 18 Aug 2020 | Published: 21 Nov 2019

Atlassian
 

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