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Hardware Support Services Reports
 
Enterprise Family Guide
sponsored by TechData - Seagate
WHITE PAPER: Access this white paper to learn about a family of vertically integrated Enterprise Data Solutions from Seagate, including the Exos Enterprise Hard Drives and the Nytro Enterprise Solid-State Drives, that are fit to accommodate zettabyte-level data capacity and performance.
Posted: 10 Jan 2020 | Published: 10 Jan 2020

TechData - Seagate

The Future of Flash Storage
sponsored by Qumulo
RESOURCE: Most file products in the world are tightly coupled with their hardware, meaning they can’t take advantage of market innovations. Fortunately, there is an exception. Access this webpage to learn about storage hardware market trends, why legacy storage won’t keep up with the data explosion, and how Qumulo plans to remain on the cutting edge.
Posted: 23 Jan 2020 | Published: 05 Sep 2019

Qumulo

Expanding Your Service Offerings with Recurring IT Assessments
sponsored by RapidFire
WHITE PAPER: This white paper shares how MSPs can make regular and ongoing IT assessments feasible from both a resource and cost perspective and presents a blueprint for incorporating recurring assessments into your standard service offerings. Read on here to learn how to add recurring IT assessments to your service arsenal.
Posted: 06 Dec 2019 | Published: 31 Dec 2017

RapidFire

ServiceNow adds mobile app to 'New York' Now Platform
sponsored by ServiceNow
EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

ServiceNow

Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

DevOps Done Right
sponsored by New Relic
EBOOK: Establishing the necessary processes, tools, and culture can become a disruptive challenge when making the digital transformation into DevOps. Download this brief eBook to better understand which best practices can drive your teams through barriers, and achieve a successful DevOps digital transformation.
Posted: 17 Jun 2019 | Published: 31 Dec 2018

New Relic

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

ThinkAgile Advantage Support
sponsored by Lenovo and Intel
PRODUCT OVERVIEW: Whether its hybrid cloud, hyperconverged, or software-defined, having the right team in your corner will either make or break your IT infrastructure. Inside, get a quick rundown of what Lenovo's ThinkAgile Advantage services can offer.
Posted: 22 Aug 2019 | Published: 22 Aug 2019

Lenovo and Intel

CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries.
Posted: 02 Jan 2020 | Published: 09 Jan 2020

ComputerWeekly.com

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide
 

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