JSM Getting Started with OpsGenie Video
sponsored by Atlassian
VIDEO:
Integrating existing monitoring tools, having proper notifications, and guaranteeing the right escalation protocols are in place, are all huge components of a quality ITSM solution. Watch this video to learn how Jira Service Management allow you to build a team, create an on-call schedule, escalate incidents and more.
Posted: 24 Nov 2020 | Premiered: 09 Nov 2020
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Chapter 15: Working with the Command-Line Interface
sponsored by McGraw Hill
BOOK:
Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more.
Posted: 13 Jan 2021 | Published: 13 Jan 2021
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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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HPE GreenLake with colocation; simplify hybrid IT to focus on your business
sponsored by HPE and Intel®
VIDEO:
Many customers need to retain the control and security of on-premises, but want to avoid the upfront capital outlay. Take a tour at CyrusOne, one of HPE's colocation partners; a mix of on-premises and hybrid without the complexity.
Posted: 29 Oct 2020 | Premiered: 29 Oct 2020
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JSM Incident Management Overview Video
sponsored by Atlassian
VIDEO:
Incident management platforms speed up IT processes, escalating problems to the right person and shortening response times. This quick two minute video covers one company's ITSM platform, and takes you on a tour through the program.
Posted: 23 Nov 2020 | Premiered: 09 Nov 2020
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Magic Quadrant for IT Service Management Tools
sponsored by Freshworks
RESOURCE:
This Magic Quadrant report from Gartner uncovers vendors in the enterprise ITSM markets that can help organizations build up their current and future IT roadmaps.
Posted: 05 Jan 2021 | Published: 06 Oct 2020
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How Humans and AI Can Work Together
sponsored by Enate UK
VIDEO:
Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.
Posted: 20 Jan 2021 | Premiered: 24 Sep 2020
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5 Advantages of Modernizing IT with Converged and Hyperconverged Infrastructure
sponsored by Dell Technologies
RESOURCE:
Check out this custom resource to see 5 advantages of using converged and hyperconverged infrastructure for your “IT modernization” efforts.
Posted: 09 Nov 2020 | Published: 09 Nov 2020
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CW Benelux - February-April 2021: Is reluctance to report cyber crimes in the Netherlands helping the criminals to get away?
sponsored by ComputerWeekly.com
EZINE:
According to an academic study in the Netherlands, only one in seven Dutch people report a cyber crime to the police when it happens - feeling it is better to sort the problem out themselves because they don't think the police will do anything.
Posted: 20 Jan 2021 | Published: 11 Feb 2021
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CW Europe - December 2020-February 2021: Tour de France fans get a virtual experience
sponsored by ComputerWeekly.com
EZINE:
The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.
Posted: 26 Nov 2020 | Published: 10 Dec 2020
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