Hardware Support Services

RESOURCE: As IT teams are faced with managing printing across a hybrid workplace, cloud printing platforms offer a way of tracking, monitoring and securing print in the office and at home. With untrusted devices, such as home printers, posing a threat to IT security, cloud print platforms that support zero-trust environments should be deployed.

Posted: 12 Jul 2021 | Published: 12 Jul 2021

EGUIDE: Litigators are circling as thousands of contractors realise that the 2017 roll-out of IR35 reforms to the public sector may have resulted in unlawful tax deductions – and the private sector could be next.

Posted: 26 Mar 2021 | Published: 26 Mar 2021

EGUIDE: When Computer Weekly's IT priorities survey was carried out Covid-19 was not something IT leaders would consider when planning ahead. The results of the survey must be considered with this in mind. Discover here the results of Computer Weekly's IT priorities survey for 2020 in Middle East.

Posted: 07 Apr 2020 | Published: 07 Apr 2020

PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

EZINE: In this issue of CW Europe, find out how researchers in the Netherlands are attempting to help IT systems fight certain cyber attacks in a similar way to the human immune system works. Also find out about the so-called "Klarna academy" in Stockholm, which has created the next set of Nordic fintech entrepreneurs.

Posted: 31 Aug 2021 | Published: 09 Sep 2021

WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.

Posted: 03 May 2019 | Published: 03 May 2019

EBOOK: ITOM stands for IT Operations Management – defined as the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking, and connectivity elements within an organization. Download this guide now to explore several topics relevant to the cost side of ITOM.

Posted: 18 Oct 2021 | Published: 18 Oct 2021

WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.

Posted: 09 Jun 2020 | Published: 09 Jun 2020

RESOURCE: Like most IT purchase decisions, managed services are not a decision to be taken lightly. That's where this guide will help. Access your copy of this exclusive "Before-You-Buy" Guidebook on IT Managed Services to get a closer look at the latest market factors to consider before signing off on new IT management services.

Posted: 25 Mar 2021 | Published: 25 Mar 2021

EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal.

Posted: 13 Jan 2022 | Published: 13 Jan 2022