Hardware Support Services

EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.

Posted: 04 Jan 2019 | Published: 04 Jan 2019

WHITE PAPER: An ineffective help desk system can be a major pain point for businesses -- and their customers, too. Learn more about how one company redefined their help desk strategy with the help of an intelligent service management solution.

Posted: 16 Apr 2018 | Published: 16 Apr 2018

RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.

Posted: 10 Oct 2018 | Published: 16 Aug 2018

EBOOK: Choosing an RMM tool will depend entirely on your specific business needs and which options best integrate with other tools you use. Download this e-book for the two main RMM category types broken down, as well as instructive guidance on getting started with RMM and selecting a tool that fits your needs.

Posted: 15 Nov 2018 | Published: 15 Nov 2018

WHITE PAPER: $105,302. That's the mean business cost of an IT incident – and poor monitoring and response systems are often to blame. Discover how AIOps can offer a proactive, predictive alternative.

Posted: 23 Jan 2019 | Published: 23 Jan 2019

EBOOK: While there is no one universal cause for these inefficiencies, this e-book outlines 3 distinct steps you can take to ensure you're avoiding these pitfalls and achieving operational efficiency. Click inside to learn the importance of clearly defining your service offerings, building a strong hierarchy of roles and responsibilities, and more.

Posted: 17 May 2018 | Published: 17 May 2018

EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.

Posted: 02 Feb 2018 | Published: 02 Feb 2018

WEBCAST: Hop into this webinar to learn how businesses are rethinking and retooling their IT support strategies to cater to the new generation of user demands. Inside, you'll hear industry experts weigh-in on topics like the latest support technology breakthroughs, strategic IT best practices, and more.

Posted: 11 Feb 2019 | Premiered: Feb 11, 2019

WHITE PAPER: Thinking of managed cloud service providers as just an offloading tool only acknowledges a fraction of their true value. Discover how IT decision makers are harnessing managed cloud providers to enormous benefit.

Posted: 14 Nov 2018 | Published: 14 Nov 2018

WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.

Posted: 24 Jan 2018 | Published: 24 Jan 2018