FIRST

WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.

Posted: 20 Oct 2011 | Published: 15 Mar 2011

WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.

Posted: 13 Feb 2019 | Published: 13 Feb 2019

EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

Posted: 05 Dec 2012 | Published: 05 Dec 2012

EBOOK: Access this paper to learn more about HCI as a change agent for IT career paths, shifts in responsibilities, and how you can take advantage of these changes to strategically progress your career.

Posted: 19 Feb 2019 | Published: 31 Dec 2018

WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.

Posted: 28 Nov 2012 | Published: 28 Nov 2012

PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.

Posted: 02 Apr 2013 | Published: 02 Apr 2013

WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WEBCAST: In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.

Posted: 31 Mar 2014 | Premiered: Mar 31, 2014

EBOOK: Download this handbook to learn how EMM tools have changed with the market, and use this guide as a way to craft the best mobility strategy for your organization.

Posted: 19 Mar 2018 | Published: 19 Mar 2018

WEBCAST: In this webcast, listen to Rolf Murrat, vice president of Product Management for SilverPeak, discuss the future of SD-WAN and why your network should be built around business intent. Also learn about manufacturer, Interroll, and their experience deploying a business-first network.

Posted: 18 Feb 2019 | Premiered: Feb 18, 2019

EBOOK: Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.

Posted: 10 May 2011 | Published: 10 May 2011

WHITE PAPER: This informative white paper takes a look at what it means to be a mobile-first enterprise, examining what networks are needed to accommodate today's corporate user and how to overcome the problems IT will inevitably run into.

Posted: 18 Feb 2014 | Published: 18 Feb 2014

EBOOK: This handbook examine the key benefits and important of virtualizing key applications. Access now to learn about the obstacles an IT team might expect to encounter from implementation and management perspectives.

Posted: 02 Mar 2015 | Published: 02 Mar 2015

EBOOK: In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.

Posted: 20 Mar 2018 | Published: 20 Mar 2018

WHITE PAPER: Tracking and measuring the performance of service desks isn't always straight forward. That's where First Contact Resolution (FCR) can prove to be a valuable metric. Inside this guide, learn more about FCR – including how to measure it, analyze it, and tie it to employee productivity – and how it can ultimately help to lower total support costs.

Posted: 31 Jul 2019 | Published: 31 Jul 2019

WHITE PAPER: Access this expert paper that highlights 5 frequently asked questions about enterprise case management. Discover why taking a data-first approach can help your development team focus on architecting solutions that will drive outcome-based scenarios.

Posted: 11 Aug 2014 | Published: 11 Aug 2014

WHITE PAPER: DataOps could become a definitive method for streamlining many common struggle areas in data analytics. To learn more about DataOps and how you can implement it in your organization - read this white paper.

Posted: 03 May 2019 | Published: 31 Dec 2018

EGUIDE: The user-driven nature of mobile applications is playing a huge part in the services and technologies that SAP is offering to help its enterprise customers mobilize their operations. Read this brief expert e-guide to learn how SAP's user experience-centric mobile tools and strategies will impact developers and end-users.

Posted: 06 Dec 2012 | Published: 07 Dec 2012

EGUIDE: Read this expert guide to learn why focusing on optimizing your existing storage infrastructure for flash, rather than adopting a whole new all-flash array might be the right way to go. Then, read 5 quick tips on what to look for in a flash-first array.

Posted: 21 Sep 2017 | Published: 15 Sep 2017

EBOOK: To celebrate Computer Weekly's 50th anniversary, the National Museum of Computing, which holds the print archives of the magazine, has scanned the first issue of Computer Weekly. We have made this available to download.

Posted: 09 Sep 2016 | Published: 09 Sep 2016

WHITE PAPER: If you're operating in the cloud, chances are that you're always looking for ways to optimize and gain an edge on your competitors with your cloud strategy. Download this cloud-strategy sheet where Forrester Research gives 4 unbiased recommendations for your own cloud-first data protection approach.

Posted: 22 Aug 2019 | Published: 22 Aug 2018

WHITE PAPER: This white paper explains why it's important to implement robust processes to manage identities, entitlements and credentials before cleaning up legacy access rights. Read on to learn more.

Posted: 06 May 2019 | Published: 06 May 2019

EBOOK: This guide addresses the concerns some organizations have about cloud backup, identifies the unique benefits of cloud backup, and examines how cloud backup fulfills compliance standards like the SOX, GDPR, and PCI-DSS.

Posted: 17 May 2019 | Published: 31 Dec 2018

RESEARCH CONTENT: Find out how to deliver a user-friendly experience with cloud-based video platforms that simplify collaboration across mobile devices, desktops, and on-premise in physical meeting spaces.

Posted: 05 Feb 2019 | Published: 31 Dec 2018

ESSENTIAL GUIDE: This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix.

Posted: 16 Oct 2012 | Published: 12 Oct 2012

EGUIDE: In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.

Posted: 24 Mar 2014 | Published: 24 Mar 2014

EBOOK: This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record.

Posted: 01 Apr 2014 | Published: 01 Apr 2014

WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.

Posted: 17 Feb 2014 | Published: 13 Feb 2013

WHITE PAPER: With a new cloud server platform, SMB customers get enterprise-levelflexibility and power in an easy-to-useproduct.

Posted: 01 Nov 2016 | Published: 01 Nov 2016

WHITE PAPER: Explore how an integrated, mobile-first network built around 802.11ac can provide SMBs with a higher performing, secure network. Discover how to implement wireless and wired infrastructure with end-to-end security, network performance analysis, simple cloud management, and more.

Posted: 31 May 2017 | Published: 31 Dec 2016

EBOOK: Read this e-book to learn several key strategies and pitfalls to avoid as you consider cloud backup for your organization, including 5 benefits of cloud-native backup and recovery and how to determine if cloud backup is right for your business.

Posted: 31 Jul 2019 | Published: 31 Jul 2019

RESOURCE: In this short blog post, read to learn about the first AIOps platform for network professionals by Kentik.

Posted: 23 Aug 2019 | Published: 24 Jul 2019