FIRST

FIRST Reports
Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

Infographic: Who needs to be on your digital transformation team?
sponsored by ComputerWeekly.com
INFOGRAPHIC: Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
Posted: 18 Jan 2022 | Published: 18 Jan 2022

ComputerWeekly.com

Transcript: The Changing Role of the CIO
sponsored by Hewlett Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett Packard Enterprise

The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012

Skillsoft

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011

Gartner

The Changing Role of the CIO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012

Hewlett-Packard Enterprise

Deep learning for countering energy theft – a hybrid long-short term memory approach
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Energy theft is a critical issue for power system operators and billions of pounds are lost to it every year. This article in our Royal Holloway security series describes a convolutional long short-term memory-based energy theft detection model to identify electricity thieves.
Posted: 26 Apr 2022 | Published: 26 Apr 2022

ComputerWeekly.com

Royal Holloway: Cloud-native honeypot deployment
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Exploring open problems facing cloud infrastructure, this article in our Royal Holloway security series describes the implementation, feasibility and benefits of cloud-native honeypots.
Posted: 22 Apr 2022 | Published: 25 Apr 2022

ComputerWeekly.com

Royal Holloway: Attack mapping for the internet of things
sponsored by ComputerWeekly.com
RESEARCH CONTENT: The introduction of each internet-connected device to a home network increases the risk of cyber attack. This article in our Royal Holloway security series presents a practical model for investigating the security of a home network to evaluate and track what pathways an attacker may use to compromise it.
Posted: 13 May 2022 | Published: 13 May 2022

ComputerWeekly.com