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EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

Posted: 05 Dec 2012 | Published: 05 Dec 2012

CASE STUDY: When a supermarket chain with 50 national retail, grocery, liquor, and hardware store locations in the US was struggling to meet performance and recovery requirements, they turned to Scale Computing HCI. Explore this case study to discover the results of Jerry’s Foods’ deployment and find out the 5 business benefits it led to.

Posted: 13 Mar 2020 | Published: 13 Mar 2020

EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.

Posted: 22 Jan 2020 | Published: 22 Jan 2020

WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.

Posted: 20 Oct 2011 | Published: 15 Mar 2011

PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.

Posted: 02 Apr 2013 | Published: 02 Apr 2013

WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.

Posted: 28 Jan 2011 | Published: 28 Jan 2011

PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.

Posted: 28 Nov 2012 | Published: 28 Nov 2012

WHITE PAPER: Cloud-first strategies can keep your organization modernized and competitive. Being cloud-first means prioritizing and promoting the cloud, whether that looks like adjusting your IT architecture or carefully selecting a cloud provider. This guide outlines 3 steps to take to evaluate your cloud-first strategy. Download the guide now.

Posted: 03 Mar 2020 | Published: 03 Mar 2020

WEBCAST: In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.

Posted: 31 Mar 2014 | Premiered: Mar 31, 2014

EBOOK: Download this handbook to learn how EMM tools have changed with the market, and use this guide as a way to craft the best mobility strategy for your organization.

Posted: 19 Mar 2018 | Published: 19 Mar 2018

WEBCAST: In this webcast, listen to Rolf Murrat, vice president of Product Management for SilverPeak, discuss the future of SD-WAN and why your network should be built around business intent. Also learn about manufacturer, Interroll, and their experience deploying a business-first network.

Posted: 18 Feb 2019 | Premiered: Feb 18, 2019

WHITE PAPER: The buy or build debate has permeated the wide range of applications on which contact centers depend. There are good reasons for – and arguments against – each approach. Download this white paper to review the reasons for and against buying and building. Also explore the benefits of using an API-first cloud contact center solution.

Posted: 31 Jan 2020 | Published: 31 Jan 2020

WHITE PAPER: This informative white paper takes a look at what it means to be a mobile-first enterprise, examining what networks are needed to accommodate today's corporate user and how to overcome the problems IT will inevitably run into.

Posted: 18 Feb 2014 | Published: 18 Feb 2014

EBOOK: This handbook examine the key benefits and important of virtualizing key applications. Access now to learn about the obstacles an IT team might expect to encounter from implementation and management perspectives.

Posted: 02 Mar 2015 | Published: 02 Mar 2015

EBOOK: In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions.

Posted: 20 Mar 2018 | Published: 20 Mar 2018

WHITE PAPER: Access this expert paper that highlights 5 frequently asked questions about enterprise case management. Discover why taking a data-first approach can help your development team focus on architecting solutions that will drive outcome-based scenarios.

Posted: 11 Aug 2014 | Published: 11 Aug 2014

EBOOK: Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.

Posted: 10 May 2011 | Published: 10 May 2011

EGUIDE: The user-driven nature of mobile applications is playing a huge part in the services and technologies that SAP is offering to help its enterprise customers mobilize their operations. Read this brief expert e-guide to learn how SAP's user experience-centric mobile tools and strategies will impact developers and end-users.

Posted: 06 Dec 2012 | Published: 07 Dec 2012

WHITE PAPER: “Direct-to-internet” connectivity is becoming the enterprise-standard, and the reasons are clear. However, making sure that users enjoy the benefits calls for comprehensive monitoring. In this white paper, learn how organizations moving to Internet-first network architectures can leverage visibility to ensure user experience is put first.

Posted: 01 Nov 2019 | Published: 01 Nov 2019

EGUIDE: Read this expert guide to learn why focusing on optimizing your existing storage infrastructure for flash, rather than adopting a whole new all-flash array might be the right way to go. Then, read 5 quick tips on what to look for in a flash-first array.

Posted: 21 Sep 2017 | Published: 15 Sep 2017

EGUIDE: In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.

Posted: 24 Mar 2014 | Published: 24 Mar 2014

EBOOK: To celebrate Computer Weekly's 50th anniversary, the National Museum of Computing, which holds the print archives of the magazine, has scanned the first issue of Computer Weekly. We have made this available to download.

Posted: 09 Sep 2016 | Published: 09 Sep 2016

WHITE PAPER: This white paper explains why it's important to implement robust processes to manage identities, entitlements and credentials before cleaning up legacy access rights. Read on to learn more.

Posted: 06 May 2019 | Published: 06 May 2019

RESEARCH CONTENT: It's no surprise that when B2B marketers and sellers have limited knowledge about the interests and intentions of buyers, they often make decisions based on information that's visible to them (e.g. First Party Intent Data). Read on for more information.

Posted: 30 Nov 2018 | Published: 30 Nov 2018

RESEARCH CONTENT: Find out how to deliver a user-friendly experience with cloud-based video platforms that simplify collaboration across mobile devices, desktops, and on-premise in physical meeting spaces.

Posted: 05 Feb 2019 | Published: 31 Dec 2018

ESSENTIAL GUIDE: This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix.

Posted: 16 Oct 2012 | Published: 12 Oct 2012

WHITE PAPER: In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.

Posted: 22 Feb 2008 | Published: 01 Jan 2007

WHITE PAPER: This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.

Posted: 06 Oct 2008 | Published: 03 Oct 2008

EBOOK: To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization.

Posted: 02 Oct 2018 | Published: 02 Oct 2018

EZINE: In this Insider Edition, InfoSec Pros will learn how to achieve better cloud security. It reviews existing cloud security standards and how to assess, and manage, the risk of a cloud deployment.

Posted: 13 Feb 2015 | Published: 13 Feb 2015

WHITE PAPER: Cisco Growing with Technology Awards Program recognizes the creative ways organizations use technology to improve the way they do business or serve their communities.

Posted: 22 Feb 2008 | Published: 01 Jan 2007

WHITE PAPER: Explore how an integrated, mobile-first network built around 802.11ac can provide SMBs with a higher performing, secure network. Discover how to implement wireless and wired infrastructure with end-to-end security, network performance analysis, simple cloud management, and more.

Posted: 31 May 2017 | Published: 31 Dec 2016