Email (Systems)

ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.

Posted: 15 Mar 2011 | Published: 01 Jun 2010

WHITE PAPER: This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

Posted: 18 Mar 2019 | Published: 28 Feb 2018

EZINE: In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured.

Posted: 17 Aug 2018 | Published: 23 Aug 2018

WHITE PAPER: Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.

Posted: 15 Mar 2019 | Published: 15 Mar 2019

CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

CASE STUDY: In this case study, find out how VIVAT reimagined its IT service management strategy to better support over 2,500 employees – ultimately introducing an enterprise-wide system of record for IT, service delivery, operations, and development teams.

Posted: 05 Apr 2019 | Published: 05 Apr 2019

EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.

Posted: 09 Jan 2019 | Published: 09 Jan 2019

VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.

Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

RESOURCE: A hospital's approach to health IT correlates to its broader success. Download this infographic to learn about the difference between healthcare organizations that are IT prioritizers and strugglers and find out what group is more likely to see improvements to their physicians' work experiences, and patient care and safety.

Posted: 21 Jan 2019 | Published: 21 Jan 2019

WHITE PAPER: Centralized knowledge bases can be a lifesaver for IT teams and users alike. Find out how a large-scale furniture provider built an IT helpdesk and searchable knowledge base to support over 19 warehouse and showroom locations, even integrating G Suite tools for maximum efficiency.

Posted: 06 Sep 2018 | Published: 06 Sep 2018