Intrado Builds Smarter, Stronger 9-1-1 Infrastructure with HP Integrity Servers
sponsored by Hewlett Packard Enterprise
CASE STUDY:
Read this case study and learn how Intrado introduced a dynamic, Internet Protocol, based 9-1-1 environment that can be upgraded through software downloads to meet these challenges.
Posted: 16 Mar 2007 | Published: 01 Aug 2005
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Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
WHITE PAPER:
Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
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CW Europe – June 2018
sponsored by ComputerWeekly.com
EZINE:
Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?
Posted: 08 Jun 2018 | Published: 08 Jun 2018
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Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER:
In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER:
Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019
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CW Middle East Jan to Mar 2018
sponsored by ComputerWeekly.com
EZINE:
The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
Posted: 04 Jan 2018 | Published: 11 Jan 2018
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The 3 Core Components of BMC Helix
sponsored by BMC
PRODUCT OVERVIEW:
Both internal and external service management strategies are in the midst of a substantial paradigm shift thanks to the growing viability of cognitive technology and automation. Inside, dive into the three core elements that comprise a modern cognitive service management strategy.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
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Networks in Transition: How Leaders are Addressing Multifaceted Challenges
sponsored by Verizon
WHITE PAPER:
Digital transformation efforts are skyrocketing – and these projects rely on a variety of resources across your IT networks. What's your network's threshold for handling these workloads? Take this whitepaper to figure out the top network deliverables you should prioritize when supporting digital transformation projects in 2019.
Posted: 15 Aug 2019 | Published: 15 Aug 2019
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Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY:
TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019
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CW Middle East ezine July 2018
sponsored by ComputerWeekly.com
EZINE:
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
Posted: 09 Jul 2018 | Published: 12 Jul 2018
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