Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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CW Middle East ezine July 2018
sponsored by ComputerWeekly.com
EZINE:
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
Posted: 09 Jul 2018 | Published: 12 Jul 2018
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IT Strategy is Dead... so What's Next?
sponsored by ServiceNow
WHITE PAPER:
IT leaders have an opportunity to become essential partners in the success of their organizations by developing an IT strategy that integrates with business strategy. Read this ebook to learn why an integrated strategy is critical for the future of your organization.
Posted: 29 Apr 2019 | Published: 20 Mar 2019
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CW ANZ: OpenStack gains a foothold in Australia
sponsored by ComputerWeekly.com
EZINE:
OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure.
Posted: 12 Apr 2018 | Published: 19 Apr 2018
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Pushing IT Operations Into High Gear with ITSM and ITOM
sponsored by ServiceNow
WHITE PAPER:
In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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CW Nordics May 2018
sponsored by ComputerWeekly.com
EZINE:
In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
Posted: 18 May 2018 | Published: 24 May 2018
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Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
WHITE PAPER:
It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 29 Apr 2019 | Published: 20 Apr 2019
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How To Grow IT Efficiency With ITOM
sponsored by ConnectWise
WHITE PAPER:
Inside this guide, learn more about what makes an ITOM strategy ideal for increased IT and business agility, and find out why a unified service desk experience is essential for modern business success.
Posted: 04 Mar 2019 | Published: 04 Mar 2019
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Evolving to Hybrid Cloud for a Digital-First Business
sponsored by Intel
RESOURCE:
Jump into this article to learn about the critical business use cases of hybrid cloud, including heightened IT service delivery, streamlined development workflows, and more.
Posted: 04 Mar 2019 | Published: 04 Mar 2019
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5 Signs It's Time to Change Your IT Service Desk
sponsored by Freshworks
BROCHURE:
In this informative brochure, explore 5 signs of a failing IT service desk. Learn why modern organizations are retiring their legacy IT software, and review your software options with Freshservice.
Posted: 07 Jun 2019 | Published: 07 Jun 2019
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