MicroScope – December 2019: Time for change
sponsored by MicroScope
EZINE:
In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
Posted: 04 Dec 2019 | Published: 06 Dec 2019
|
|
|
Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
|
|
|
Top 10 Reasons to Buy a Cloud Phone System
sponsored by Nextiva
WHITE PAPER:
As cloud computing fever sweeps the business world, Internet telephony is quickly becoming the preferred choice for business communications systems. In this white paper, discover the top 10 reasons to buy a cloud phone system for your organization.
Posted: 01 Oct 2019 | Published: 01 Oct 2019
|
|
|
IT outsourcing in the digital age
sponsored by ComputerWeekly.com
EGUIDE:
In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
Posted: 17 Apr 2018 | Published: 17 Apr 2018
|
|
|
CW Europe September 2019: Netherlands authorities halt datacentre construction and call for a policy rethink
sponsored by ComputerWeekly.com
EZINE:
The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock.
Posted: 30 Aug 2019 | Published: 12 Sep 2019
|
|
|
Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER:
New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019
|
|
|
The Strange Case of the Hole in the 5G Core and the Missing Startups
sponsored by Lumina Networks
RESOURCE:
The Mobile World Congress event, an industry jamboree to celebrate all things telecom and mobile, was held in October 2019. This year, however, behind the excitement around 5G was a more private level of concern in the smaller sessions away from the keynotes. In this blog, learn about the growing issue of startup funding in the telco world.
Posted: 04 Dec 2019 | Published: 29 Oct 2019
|
|
|
Harness the Cloud
sponsored by Verizon
WHITE PAPER:
In this guide, learn about the 6 purchase considerations when choosing the right service provider for your organization.
Posted: 27 Aug 2019 | Published: 27 Aug 2019
|
|
|
Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
|
|
|
CW Middle East ezine July 2018
sponsored by ComputerWeekly.com
EZINE:
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
Posted: 09 Jul 2018 | Published: 12 Jul 2018
|
|
|
|
|
|
