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Ten considerations for moving your contact center to the cloud sponsored by Genesys EBOOK: By evaluating criteria and answering critical questions at the outset, organizations will be able to find the best match for their business goals and requirements. View this ebook to learn the 10 key considerations for selecting a partner and moving to a cloud-based contact center. Posted: 04 Feb 2020 \| Published: 04 Feb 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Call Forwarding Services \| Call Waiting Services \| Caller ID Services \| Calling Card Services \| Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Contact Management \| Contact Management Software

Customer Case Study - Frank Recruitment Group sponsored by Fuze CASE STUDY: Telephony is essential to business at Frank Recruitment Group. However, the traditional set-up of multiple, on-premises PBX systems was complex and costly. The company recognized the need to bring modern technology to the workplace. In this case study, learn why Frank Recruitment Group decided to implement Fuze’s communications platform. Posted: 21 May 2020 \| Published: 21 May 2020 TOPICS: Cloud Computing \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| IP Telephony \| Telephones \| Telephony Services \| Telephony Systems \| Videoconferences

Rethinking the “Easy Button” of Connectivity sponsored by Quality Technology Services WHITE PAPER: In this white paper, learn how IP carriers can bolster the strength and stamina of their connectivity infrastructure to ensure they can weather an outage without introducing downtime or latency – or impacting customers’ businesses. Posted: 25 Jun 2020 \| Published: 25 Jun 2020 TOPICS: Data Center Networking \| Network Infrastructure \| Network Management \| Network Management Protocols \| Network Management Services \| Network Management Software \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Service Providers \| Telecommunications Services \| Wireless Networks

Success Story: Dartmouth College sponsored by GoTo-LogMeIn CASE STUDY: COVID-19 has hit the educational industry particularly hard. Many universities are still running traditional legacy phone systems, making effective communications almost impossible… unless they’re in the cloud. Take a look at this case study detailing how Dartmouth College was able to stay connected in the wake of pandemic. Posted: 12 Aug 2020 \| Published: 01 Jul 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud Computing \| Education Industry \| IP Phones \| IP Telephony \| Network Applications Software \| Network Architectures \| Network Infrastructure \| Network Management \| Networking \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Service Providers \| Telecommunications Services \| Telecommunications Software \| Telephones \| Telephony Systems \| VoIP

The KPIs Top MSPs Rely on and How to Use Them in Your Business sponsored by ConnectWise EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business. Posted: 04 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Performance Testing \| Peripheral Hardware \| VARs

Infographic: 2019 IT Priorities - APAC sponsored by ComputerWeekly.com EGUIDE: This infographic provides a snapshot of our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 968 respondents from across APAC. Posted: 07 Aug 2019 \| Published: 08 Aug 2019 TOPICS: Artificial Intelligence \| Business Intelligence \| Cloud Computing \| Cloud Storage \| Cybersecurity \| Data Analytics \| Hybrid clouds \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Spending \| Public Cloud

ServiceNow adds mobile app to 'New York' Now Platform sponsored by ServiceNow EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide. Posted: 21 Nov 2019 \| Published: 21 Nov 2019 TOPICS: IT Outsourcing Services \| IT Service Management \| IT Services \| IT Systems

CW Benelux February-April 2020: Ericsson helps driverless buses hit European streets sponsored by ComputerWeekly.com EZINE: Ericsson reveals its plans for new technologies including 5G, the internet of things and automation, including driverless buses. Posted: 24 Jan 2020 \| Published: 13 Feb 2020 TOPICS: Artificial Intelligence \| Computer Hardware \| Intelligent Networks \| Internet Infrastructure \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Services \| IT Systems \| Security \| Security Best Practices

Go Live Fast With ServiceNow ITSM sponsored by ServiceNow WHITE PAPER: Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code. Posted: 15 Mar 2019 \| Published: 15 Mar 2019 TOPICS: CIOs \| IT Management \| IT Service Management \| IT Services \| Negotiation

Real Use Cases for IT Service Management Virtual Agents sponsored by Serviceaide CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

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