How UC Can Help Remote Workers Stay Connected
sponsored by Intrado
EGUIDE:
Maintaining business continuity in times of crisis requires following remote work best practices that provide a consistent experience and keep employees productive. These best practices often take advantage of mobile-first applications and incorporates video communications. In this e-guide, learn how to create a successful UC mobility strategy.
Posted: 05 May 2020 | Published: 04 May 2020
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Adapting IT Operations to Uncertain Times
sponsored by ServiceNow
WHITE PAPER:
The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020
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The New Workplace Reality
sponsored by PGi
WHITE PAPER:
“Work” is no longer a place we go, but an activity that we do. Gone are the days when the vast majority of employees made the daily commute to a corporate office. In this white paper, learn how UCC tools can help support today’s mobile and dispersed workforce and enable employees to collaborate as easily as if they were in the same room.
Posted: 22 Apr 2020 | Published: 22 Apr 2020
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How ITSM Can Support an Emergency Response Plan
sponsored by Ivanti ANZ
RESOURCE:
How exactly can ITSM tools help emergency responders? Inside this blog post, find out various ways that ITSM solutions can be customized to both the IT and non-IT related processes associated with emergency response objectives.
Posted: 24 Apr 2020 | Published: 24 Apr 2020
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Research Report: Unified Communications and Collaboration
sponsored by RingCentral
ANALYST REPORT:
In this Aragon research report, discover the 14 major providers that focus on all forms of collaboration and communication.
Posted: 27 Apr 2020 | Published: 24 Apr 2019
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What FirstNet Means to First Responders
sponsored by CradlePoint
WHITE PAPER:
In 2012, Congress established the First Responder Network Authority to create a nationwide broadband network dedicated to public safety. This would give first responders dedicated bandwidth for the communication tools they use. In this white paper, learn about the benefits of this dedicated communications ecosystem, FirstNet.
Posted: 21 Apr 2020 | Published: 21 Apr 2020
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What is UCaaS – And How Do I Buy It?
sponsored by PGi
ANALYST REPORT:
Cloud-based solutions are a software delivery model in which the communications software in question is hosted by a provider and delivered to customers and end users over the Internet. In this Frost & Sullivan brief, learn everything you need to know about UCaaS.
Posted: 06 Apr 2020 | Published: 06 Apr 2020
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Reducing MTTR the Right Way: 10 Best Practices
sponsored by New Relic
WHITE PAPER:
MTTR — or mean time to resolution — is one of the most widely used metrics in the systems reliability toolbox. It’s also one of the most misunderstood. Jump inside this guide to learn 10 best practices designed to help your team better utilize and reduce MTTR.
Posted: 18 May 2020 | Published: 18 May 2020
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Web Conference Security
sponsored by GoTo-LogMeIn
WHITE PAPER:
Easy-to-use online business collaboration tools can help companies increase productivity. However, such tools vary greatly when it comes to embedded security features. In this white paper, explore the security features of GoToMeeting, GoToWebinar and GoToTraining.
Posted: 06 May 2020 | Published: 06 May 2020
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Deliver smart, responsive IT services in an always changing world
sponsored by ServiceNow
PRODUCT OVERVIEW:
Inside this white paper, learn about ServiceNow’s ITSM Professional package that adds six new applications to the standard ServiceNow ITSM portfolio, including predictive intelligence, virtual support agents, and more.
Posted: 05 May 2020 | Published: 05 May 2020
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