Microsoft Teams Direct Routing as a Hosted Oracle Cloud Infrastructure Service
sponsored by Oracle
WHITE PAPER:
Organizations using Microsoft Teams can now leverage Teams Direct Routing as a service through Oracle’s Cloud Infrastructure. Through Oracle’s Session Border Controller (SBC) product line, Microsoft has certified their Direct Routing service for robust, compliant QoS. Read this white paper to understand this managed service, and others, in full.
Posted: 23 Feb 2021 | Published: 23 Feb 2021
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Magic Quadrant for Contact Center as a Service
sponsored by 8x8, Inc.
ANALYST REPORT:
This report evaluates CCaaS providers offering SaaS-based apps that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives. Open now to take a look at key findings from the study, including vendor strengths and cautions, inclusion and exclusion criteria and more.
Posted: 24 Feb 2021 | Published: 09 Nov 2020
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8X8 Named A Leader In Gartner Ucaas Magic Quadrant For 9Th Year In A Row
sponsored by 8x8, Inc.
ANALYST REPORT:
If your organization is searching for the right UCaaS provider to enable the anticipated spike in permanent remote work, this Magic Quadrant will help you make the most suitable choice. Gartner compares 14 notable products in the market, including X Series, Webex, Zoom, Teams, Fuze, GoToConnect, MiCloud Connect, and RingCentral.
Posted: 23 Feb 2021 | Published: 12 Nov 2020
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The Power Of Connection: Why You Should Integrate Your Business Apps With Ucaas
sponsored by Avaya
WHITE PAPER:
A recent Harmon.ie survey of information workers reports that, on average, 74% of employees have at least 5 apps open at one time and 16% use more than 15 apps per business day. In this white paper, learn how cloud communications can help businesses unify their work ecosystems to help ease the strain on the IT department and end users.
Posted: 05 Apr 2021 | Published: 05 Apr 2021
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ITSM for the Enterprise – What Makes it Work?
sponsored by TeamDynamix
EBOOK:
ITSM may work for IT, but not every group has an organized system for requests. Enterprise service management (ESM) fills in the gaps by bringing everyone together onto one main platform. Download this white paper to learn about the benefits of ESM, project management with enterprise service and more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021
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What Enterprises Need To Know Aboute911 and Ucaas
sponsored by Intrado
ANALYST REPORT:
Most UCaaS providers only support per-phone manual location configuration, making it impractical for customers to configure Enhanced 911 location information as deployments scale. In this report, learn why organizations need an automated solution that leverages Next Generation 911 standards to enable endpoints to determine their own location.
Posted: 01 Apr 2021 | Published: 01 Apr 2021
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How Telehealth Can Improve Chronic Disease Management
sponsored by Pexip
WHITE PAPER:
COVID-19 provided a much-needed catalyst for widespread integration of telemedicine. Now, the time has come to use it against the biggest long-term health challenges. Study this white paper to learn why telehealth is more important than ever and discover a purpose-built telehealth platform for the present and the future.
Posted: 10 Feb 2021 | Published: 10 Feb 2021
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A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow
sponsored by ServiceNow
EBOOK:
Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.
Posted: 12 Feb 2021 | Published: 12 Feb 2021
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Collaboration Infographic
sponsored by Redcentric Solutions Ltd
EBOOK:
In thie infographic, read through several statistics and information demonstrating why unified communications are becoming more and more necessary in today's everchanging technology landscape.
Posted: 09 Mar 2021 | Published: 09 Mar 2021
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Let’s Create A More Connected World
sponsored by AVI-SPL
WHITE PAPER:
You adapted quickly to the stresses of COVID-19. But, now it’s time to create a long-term plan for improving and shaping your global operations. In this white paper, uncover 5 broad areas that can help you reshape and optimize your workplace and employees experience – and keep your organization connected across geographic boarders and time zones.
Posted: 08 Apr 2021 | Published: 08 Apr 2021
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