Communications

WHITE PAPER: Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow.

Posted: 21 Oct 2011 | Published: 25 Feb 2011

WHITE PAPER: Competition has never been so strong and retail organisations are finding they cannot afford to stand still.

Posted: 20 Oct 2011 | Published: 24 Mar 2011

ANALYST REPORT: A recently completed study conducted for Cisco by Forrester Consulting reveals how companies are developing collaboration strategies that will enable innovation and improve productivity. View a brief video overview of the study. Then register to download the Forrester study and learn how four companies are transforming their businesses.

Posted: 13 Jan 2010 | Published: 13 Jan 2010

SOFTWARE DEMO: See how easy it is to build a company, supplier or customer portal and watch as customizations such as branding and content updates are made using in-place editing.

Posted: 04 Dec 2006 | Premiered: 04 Dec 2006

WHITE PAPER: How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).

Posted: 20 Jan 2011 | Published: 20 Jan 2011

PRESENTATION TRANSCRIPT: This presentation explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.

Posted: 18 Sep 2009 | Published: 17 Sep 2009

BOOK: Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.

Posted: 09 Nov 2012 | Published: 09 Nov 2012

WHITE PAPER: This paper provides an overview of opportunities and benefits and includes two "before and after" scenarios -- one in financial services and one in healthcare -- that demonstrate how IBM clients have benefited from integrated business communications.

Posted: 20 Jun 2007 | Published: 01 Jan 2007

WHITE PAPER: Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...

Posted: 10 Jan 2008 | Published: 01 Jan 2007

WHITE PAPER: Read this paper to learn what is Small Business Communication VoIP and what it can do for your business.

Posted: 14 Aug 2009 | Published: 14 Aug 2009