The Total Economic Impact Of Microsoft Office 2010
sponsored by ComputerWeekly.com
WHITE PAPER:
In March 2010, Microsoft commissioned Forrester Consulting to examine the total economic impact that enterprises may realize by upgrading from Microsoft Office 2007 to Microsoft Office 2010.
Posted: 25 Oct 2011 | Published: 17 May 2010
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Plantronics UC Toolkit Planning FAQ
sponsored by Plantronics
WHITE PAPER:
The Plantronics UC Toolkit, Planning FAQ addresses the most common questions IT organizations raise when planning UC audio device deployments.
Posted: 10 Feb 2011 | Published: 10 Feb 2011
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Paving the Way for Business Innovation with Integrated Business Communications
sponsored by IBM Software Group
WHITE PAPER:
This paper provides an overview of opportunities and benefits and includes two "before and after" scenarios -- one in financial services and one in healthcare -- that demonstrate how IBM clients have benefited from integrated business communications.
Posted: 20 Jun 2007 | Published: 01 Jan 2007
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Plantronics UC Toolkit Trial FAQ
sponsored by Plantronics
WHITE PAPER:
The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.
Posted: 10 Feb 2011 | Published: 10 Feb 2011
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Enhancing Interaction Center ROI in Turbulent Economic Times
sponsored by SAP America, Inc.
WHITE PAPER:
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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Dialing for Dollars: Nine Tips on Call Prospecting
sponsored by Cisco Systems, Inc.
WHITE PAPER:
The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.
Posted: 20 Jan 2011 | Published: 20 Jan 2011
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Six Ways to Rev Up Your Revenues, Using VoIP
sponsored by Cisco Systems, Inc.
WHITE PAPER:
How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).
Posted: 20 Jan 2011 | Published: 20 Jan 2011
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Improving Customer Satisfaction through More Effective ICT Strategies
sponsored by Alcatel-Lucent
WHITE PAPER:
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...
Posted: 10 Jan 2008 | Published: 01 Jan 2007
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How to Get Better and Faster with Wireless-N
sponsored by Cisco Systems, Inc.
WHITE PAPER:
When will your business begin using next-generation wireless technology? Wireless-N (802.11n technology) is already in users' newer devices—laptops, desktops, IP phones, and smartphones. Continue reading to learn more about Wireless-N, it's business advantages and best practices.
Posted: 20 Jan 2011 | Published: 20 Jan 2011
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Social Networking in the Enterprise: Benefits and Inhibitors
sponsored by Cisco Systems, Inc.
WHITE PAPER:
This white paper reveals the primary considerations for social networking, such as: business value and strategic relevance, adoption trends and concerns, and strategic considerations for ESS deployment.
Posted: 20 Apr 2011 | Published: 01 Jun 2010
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