Guide to using social media for customer support
sponsored by ComputerWeekly.com
WHITE PAPER:
Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow.
Posted: 21 Oct 2011 | Published: 25 Feb 2011
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Bridging the Business/IT Divide in B2B Integration
sponsored by IBM
WHITE PAPER:
This research report presents results from a survey of 360 line of business managers in regards to B2B integration, and also offers recommendations on narrowing the gap between business and IT to maximize returns from B2B integration initiatives.
Posted: 16 Jun 2014 | Published: 30 May 2014
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The Future of Business-Critical Networking
sponsored by Cavalier
WHITE PAPER:
Your network must deliver non-stop services to support business operations and be highly scalable to support future growth. It must also address multiple communications needs cost-effectively and flexibly. The communications network must meet the demands of a dynamic business-critical environment. Read this white paper to learn more.
Posted: 20 May 2010 | Published: 20 May 2010
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Dialing for Dollars: Nine Tips on Call Prospecting
sponsored by Cisco Systems, Inc.
WHITE PAPER:
The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.
Posted: 20 Jan 2011 | Published: 20 Jan 2011
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Plantronics UC Toolkit Planning FAQ
sponsored by Plantronics
WHITE PAPER:
The Plantronics UC Toolkit, Planning FAQ addresses the most common questions IT organizations raise when planning UC audio device deployments.
Posted: 10 Feb 2011 | Published: 10 Feb 2011
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Securing Business Communications Applications in Converged Networks - Best Practices
sponsored by Avaya Inc.
WHITE PAPER:
Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic.
Posted: 10 Jun 2008 | Published: 01 Jul 2005
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How IBM Positioned for Business Growth Using Integrated Business Communications
sponsored by IBM Software Group
WHITE PAPER:
This paper describes IBM's experience with and the benefits achieved from basic network convergence and IP telephony, the convergence of applications, and the ability to transform the enterprise business model.
Posted: 20 Jun 2007 | Published: 01 Jan 2007
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Maximizing ROI with the Microsoft-Polycom UC Solution
sponsored by Polycom, Inc.
WHITE PAPER:
Read how Microsoft and Polycom’s partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI).
Posted: 15 Feb 2011 | Published: 15 Feb 2011
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Make a Match: Four Tips for Picking a VoIP Partner
sponsored by Cisco Systems, Inc.
WHITE PAPER:
When your business wants to gain the advantages of voice over IP (VoIP) and unified communications (UC) technology, where will you find the expertise to do it? How do you choose a partner that’s right for you? Continue reading to gain advice from four small businesses.
Posted: 20 Jan 2011 | Published: 20 Jan 2011
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How to Get Better and Faster with Wireless-N
sponsored by Cisco Systems, Inc.
WHITE PAPER:
When will your business begin using next-generation wireless technology? Wireless-N (802.11n technology) is already in users' newer devices—laptops, desktops, IP phones, and smartphones. Continue reading to learn more about Wireless-N, it's business advantages and best practices.
Posted: 20 Jan 2011 | Published: 20 Jan 2011
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