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Canadian Standards Organization Reports
 
How to Implement a Virtual Agent
sponsored by Serviceaide
WHITE PAPER: Despite the popularity of self-service desks, over 71% of organizations still find their customer experience lacking – but what's missing? Turns out, it might be the human element. Inside, find out how a virtual support agent can transform your IT service capabilities with machine-driven support and human-based conversations.
Posted: 26 Nov 2018 | Published: 26 Nov 2018

Serviceaide

An Introduction to Quantum Lifecycle Management
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured.
Posted: 18 Jan 2013 | Published: 05 Nov 2012

ComputerWeekly.com

The Open Group - Cloud Computing guide to interoperability and portability
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This guide from the Open Group offers advice to businesses on how to avoid supplier "lock-in" when you move data into the cloud.
Posted: 05 Jul 2013 | Published: 05 Jul 2013

ComputerWeekly.com

IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011

ComputerWeekly.com

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle
sponsored by Global Knowledge
WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).
Posted: 06 Jul 2006 | Published: 01 Jan 2005

Global Knowledge

Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011

Gartner

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

Transforming Cloud Datacenter Security for Business Mobility
sponsored by vmware airwatch
WHITE PAPER: In this white paper, you'll learn ways to secure proprietary applications and data in the cloud data center. Learn what these cloud security approaches can offer over traditional security methods.
Posted: 18 Sep 2015 | Published: 18 Sep 2015

vmware airwatch

ITIL Version 3.0 -- What It Means to You
sponsored by Global Knowledge
WHITE PAPER: As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a critical tool.
Posted: 06 Jul 2006 | Published: 01 Jul 2006

Global Knowledge

Top 5 Cloud Data Protection Challenges. Solved.
sponsored by Commvault
WHITE PAPER: This white paper serves as guide with which you can realize the full potential of your next cloud project. Read on to see how the following 5 challenges may impact your cloud integration strategy.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Commvault
 

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