Calling Line Identification Services

WHITE PAPER: This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

Posted: 18 Mar 2019 | Published: 28 Feb 2018

WHITE PAPER: Download this white paper to find out the 4 reasons why starting your journey to the cloud via your business communications needs makes sense.

Posted: 22 Jan 2019 | Published: 22 Jan 2019

EZINE: In this ezine, we look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at pace and it appears this move is being fuelled by more traditional businesses.

Posted: 15 Feb 2019 | Published: 21 Feb 2019

EZINE: The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.

Posted: 05 Apr 2018 | Published: 12 Apr 2018

EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.

Posted: 01 May 2018 | Published: 01 May 2018

WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

WHITE PAPER: A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.

Posted: 30 Apr 2019 | Published: 20 Apr 2019

WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.

Posted: 21 Mar 2019 | Published: 21 Mar 2019

VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.

Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

EZINE: Outsourcing is changing as the anything-as-a-service model takes off.

Posted: 24 May 2019 | Published: 24 May 2019