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Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

The Open Group - Cloud Computing guide to interoperability and portability sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This guide from the Open Group offers advice to businesses on how to avoid supplier "lock-in" when you move data into the cloud. Posted: 05 Jul 2013 \| Published: 05 Jul 2013 TOPICS: Application Hosting \| Cloud Computing \| Cloud Management \| Cloud Storage \| Data Migration \| Infrastructure as a Service (IaaS) \| Interoperability \| Platform as a service \| Software as a Service \| Standards \| Standards Organizations

An Introduction to Quantum Lifecycle Management sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured. Posted: 18 Jan 2013 \| Published: 05 Nov 2012 TOPICS: CAD/CAM Industry \| Decision Support Systems \| Distribution \| Internet \| Internet Computers \| Manufacturing \| MRP II \| MRP Software \| PDM \| Product Life Cycles \| Standards \| Standards Organizations \| Supply Chain Automation \| Supply Chain Collaboration \| Supply Chain Integration \| Supply Chain Management \| Supply Chains \| XML

Top 5 Cloud Data Protection Challenges. Solved. sponsored by Commvault WHITE PAPER: This white paper serves as guide with which you can realize the full potential of your next cloud project. Read on to see how the following 5 challenges may impact your cloud integration strategy. Posted: 24 Aug 2015 \| Published: 24 Aug 2015 TOPICS: Application Deployment \| Application Development \| Application Security \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Data Management \| Data Management Software \| IT Agents \| IT Infrastructure \| IT Management \| IT Systems \| Secure Application Development \| Security \| Security Best Practices

Gartner Middle East CIO Leadership Forum sponsored by Gartner WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice. Posted: 28 Jan 2011 \| Published: 28 Jan 2011 TOPICS: CIOs \| Information Technology Professionals \| IT Agents \| IT Management \| IT Service Management \| Vendor Selection \| Vendors

Is the CIO's Career More Important than Business Success? sponsored by Colt Data Centre Services WHITE PAPER: In the following white paper, you will explore IT professionals' attitude to personal and company risk, as new roles and expectations emerge in the enterprise, and why IT is now an engine for business creativity. Read on to see how company risk differs from personal risk in the eyes of the IT pro. Posted: 14 Oct 2015 \| Published: 14 Oct 2015 TOPICS: Careers \| CIOs \| IT Agents \| IT Departments \| IT Governance

Working Together To Improve Strategic Planning sponsored by Oracle Corporation WHITE PAPER: This report reveals compelling examples of how organizations foster collaboration between finance and IT to ensure successful strategic planning. Posted: 01 Oct 2010 \| Published: 01 Oct 2010 TOPICS: CFOs \| CIOs \| Collaboration \| IT Agents \| IT Management \| Strategic Planning

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

ITIL Version 3.0 -- What It Means to You sponsored by Global Knowledge WHITE PAPER: As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a critical tool. Posted: 06 Jul 2006 \| Published: 01 Jul 2006 TOPICS: Business IT Alignment \| CMDB \| Help Desk Management Services \| IT Service Management \| ITIL \| Standards \| Standards Organizations

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle sponsored by Global Knowledge WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project). Posted: 06 Jul 2006 \| Published: 01 Jan 2005 TOPICS: Certification Programs \| Information Technology Professionals \| Management Training \| Project Management \| Project Management Software \| Standards Organizations \| Training Software

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