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CCITT Reports

The definitive IT troubleshooting guide sponsored by TechTarget RESOURCE: Applications composed of microservices in containers on distributed resources hardly look like their monolithic ancestors from just a few years ago. Yet, no matter the architecture, IT operations support must quickly identify and rectify any problems in production. Open this guide for best practices on monitoring for container-based applications. Posted: 23 Apr 2020 \| Published: 23 Apr 2020 TOPICS: Help Desk Management \| IT Agents \| Troubleshooting

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

SOA Reference Architecture sponsored by ComputerWeekly.com ESSENTIAL GUIDE: Download the Open Group Service-Oriented Architecture reference architecture. Posted: 17 Jan 2012 \| Published: 17 Jan 2012 TOPICS: Architectures \| CIOs \| Infrastructure Management \| SOA \| Standards \| Standards Organizations \| Web Services Architecture \| Web Services Management

An Introduction to Quantum Lifecycle Management sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured. Posted: 18 Jan 2013 \| Published: 05 Nov 2012 TOPICS: CAD/CAM Industry \| Decision Support Systems \| Distribution \| Internet \| Internet Computers \| Manufacturing \| MRP II \| MRP Software \| PDM \| Product Life Cycles \| Standards \| Standards Organizations \| Supply Chain Automation \| Supply Chain Collaboration \| Supply Chain Integration \| Supply Chain Management \| Supply Chains \| XML

Dirk Hohndel on Intel and the Linux Foundation sponsored by Intel VIDEO: In this video, Dirk Hohndel, Chief Linux and Open Source Technologist at Intel, discusses the importance of standards organizations like the Linux Foundation as well as thought on the future of Open Source at Intel. Posted: 01 Nov 2010 \| Premiered: 01 Nov 2010 TOPICS: Linux \| Open Source \| Open Source BI \| Open Source Software \| Standards \| Standards Organizations \| Vendors

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle sponsored by Global Knowledge WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project). Posted: 06 Jul 2006 \| Published: 01 Jan 2005 TOPICS: Certification Programs \| Information Technology Professionals \| Management Training \| Project Management \| Project Management Software \| Standards Organizations \| Training Software

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

Gartner Middle East CIO Leadership Forum sponsored by Gartner WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice. Posted: 28 Jan 2011 \| Published: 28 Jan 2011 TOPICS: CIOs \| Information Technology Professionals \| IT Agents \| IT Management \| IT Service Management \| Vendor Selection \| Vendors

Specialized Hardware Answers: Booming VoIP Transcoding Demands sponsored by Sangoma Technologies WHITE PAPER: Transcoding is a growing requirement of today’s disparate communications network environment. This whitepaper discusses transcoding and codecs, outlining their operation and application to VoIP, along with relevant products that can benefit buyers. Posted: 15 Nov 2011 \| Published: 15 Nov 2011 TOPICS: Applications Management \| International Telecommunication Union \| Network Infrastructure \| Network Management \| Network Performance \| Networking \| Real-time Analytics \| VoIP

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

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