Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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Palo Alto Networks rockets resiliency by transforming IT
sponsored by ServiceNow
WEBCAST:
Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization.
Posted: 09 Nov 2020 | Premiered: Nov 9, 2020
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Don't panic! The definitive guide to IT troubleshooting
sponsored by TechTarget
RESOURCE:
Applications composed of microservices in containers on distributed resources hardly look like their monolithic ancestors from just a few years ago. Yet, no matter the architecture, IT operations support must quickly identify and rectify any problems in production. Open this guide for best practices on monitoring for container-based applications.
Posted: 23 Apr 2020 | Published: 23 Apr 2020
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IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER:
This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011
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The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER:
This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012
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Dirk Hohndel on Intel and the Linux Foundation
sponsored by Intel
VIDEO:
In this video, Dirk Hohndel, Chief Linux and Open Source Technologist at Intel, discusses the importance of standards organizations like the Linux Foundation as well as thought on the future of Open Source at Intel.
Posted: 01 Nov 2010 | Premiered: 01 Nov 2010
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An Introduction to Quantum Lifecycle Management
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured.
Posted: 18 Jan 2013 | Published: 05 Nov 2012
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The Changing Role of the CIO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012
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The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER:
This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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Project Management Network Diagram: A Tool for Understanding the PM Life Cycle
sponsored by Global Knowledge
WHITE PAPER:
The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).
Posted: 06 Jul 2006 | Published: 01 Jan 2005
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