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VPLS: The Switched Ethernet sponsored by AT&T Corp WHITE PAPER: Virtual Private LAN Service is evolving into the next "in" technology. AT&T defines it as any-to-any Ethernet that can be either metro or long haul. VPLS allows enterprises to scale bandwidth and is a good fit for customers who require meshed connectivity and want to control and manage routing. Posted: 05 Apr 2010 \| Published: 05 Apr 2010 TOPICS: ATM Networks \| Ethernet Adapters \| MPLS \| Routers \| VPN \| VPN Services

Why a Cloud Strategy is Never the Endpoint sponsored by Cogeco PEER 1 RESOURCE: Jump into this blog post to discover how common cloud misconceptions are impacting businesses like yours – and why it can pay dividends to have expert best practices in your corner as your organization progresses on its cloud journey. Posted: 18 Jan 2019 \| Published: 09 Jan 2019 TOPICS: Cloud Computing \| Cloud Management \| IT Management Services \| IT Outsourcing Services \| IT Services

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

How To Grow IT Efficiency With ITOM sponsored by ConnectWise WHITE PAPER: Inside this guide, learn more about what makes an ITOM strategy ideal for increased IT and business agility, and find out why a unified service desk experience is essential for modern business success. Posted: 04 Mar 2019 \| Published: 04 Mar 2019 TOPICS: IT Departments \| IT Governance \| IT Management \| IT Service Management \| IT Services \| IT Systems

The Perfect Partnership: Boosting Human IT Support with Virtual Agents sponsored by Serviceaide WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Obtaining ROI from Operations Bridge sponsored by Micro Focus WHITE PAPER: Learn how to define, measure, and report on the ROI capabilities of your Operations Bridge platform – and how to ensure your department is taking full advantage of all its tricks. Posted: 01 Apr 2019 \| Published: 01 Apr 2019 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Infographic: 2019 Europe IT Priorities - General Trends sponsored by ComputerWeekly.com EGUIDE: In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr. Posted: 23 Apr 2019 \| Published: 23 Apr 2019 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Systems \| Surveys

Now on Now: Scaling ITSM to support business growth sponsored by ServiceNow EBOOK: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide. Posted: 26 Mar 2018 \| Published: 26 Mar 2018 TOPICS: CIOs \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

8 Biggest Mistakes IT Practitioners Make sponsored by Splunk WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them. Posted: 13 Feb 2019 \| Published: 13 Feb 2019 TOPICS: IT Agents \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Workforce

Pricing IT Services: A Complete E-book sponsored by ConnectWise EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started. Posted: 05 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

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