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Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

The Open Group - Cloud Computing guide to interoperability and portability sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This guide from the Open Group offers advice to businesses on how to avoid supplier "lock-in" when you move data into the cloud. Posted: 05 Jul 2013 \| Published: 05 Jul 2013 TOPICS: Application Hosting \| Cloud Computing \| Cloud Management \| Cloud Storage \| Data Migration \| Infrastructure as a Service (IaaS) \| Interoperability \| Platform as a service \| Software as a Service \| Standards \| Standards Organizations

8 Biggest Mistakes IT Practitioners Make sponsored by Splunk WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them. Posted: 13 Feb 2019 \| Published: 13 Feb 2019 TOPICS: IT Agents \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Workforce

Gartner: HTML5 and the journey to the modern web sponsored by ComputerWeekly.com ANALYST BRIEF: Gartner analysts explain what steps IT departments need to take to take advantage of HTML5 and why they need to act sooner rather than later. Posted: 31 Jul 2012 \| Published: 31 Jul 2012 TOPICS: HTML \| Internet \| Internet Access \| Internet Applications Software \| Internet Industry Standards Organizations \| Internet Services \| Web 2.0 \| Web Applications Architectures \| Web Applications Management \| Web Applications Software \| Web Authoring \| Web Authoring Tools \| Web Browsers \| Web Development \| Web Development Tools \| Web Enablement \| Web Protocols \| Web Services \| Web Services Architecture \| Web Site Administration \| Web Site Design \| Web Site Design Services

Global Risks 2014 sponsored by ComputerWeekly.com RESEARCH CONTENT: Cybercrime and the potential fragmentation of the internet are among the most serious risks facing businesses and governments in 2014, this report from the World Economic Forum reveals. Posted: 17 Jan 2014 \| Published: 17 Jan 2014 TOPICS: Computer Crimes \| Cybersecurity \| Cyberterrorism \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Governments \| Hackers \| Internet \| Internet Industry Organizations \| Internet Industry Standards Organizations \| Internet Infrastructure \| Internet Security \| Internet Standards \| Internetworking Hardware \| Security \| Security Infrastructure \| Security Management \| Security Threats \| Spyware \| Web Services

The Banking Industry Architecture Network and TOGAF sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. Posted: 20 Feb 2012 \| Published: 20 Feb 2012 TOPICS: Banking Industry \| Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Best Practices \| Enterprise Architectures \| SOA \| Standards \| Standards Organizations

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle sponsored by Global Knowledge WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project). Posted: 06 Jul 2006 \| Published: 01 Jan 2005 TOPICS: Certification Programs \| Information Technology Professionals \| Management Training \| Project Management \| Project Management Software \| Standards Organizations \| Training Software

Transcript: The Changing Role of the CIO sponsored by Hewlett Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CIOs \| IT Agents \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce

Dirk Hohndel on Intel and the Linux Foundation sponsored by Intel VIDEO: In this video, Dirk Hohndel, Chief Linux and Open Source Technologist at Intel, discusses the importance of standards organizations like the Linux Foundation as well as thought on the future of Open Source at Intel. Posted: 01 Nov 2010 \| Premiered: 01 Nov 2010 TOPICS: Linux \| Open Source \| Open Source BI \| Open Source Software \| Standards \| Standards Organizations \| Vendors

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

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