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SIP contact centers: Key benefits and potential challenges sponsored by SearchSecurity.com EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Evaluating 11 Hyperconverged Infrastructure Providers sponsored by Nutanix ANALYST REPORT: To assess the state of the HCI market and vendors within it, Forrester Research evaluates the strengths and weaknesses of 11 HCI vendors in this report. To see how the vendors stack up, with 4 leaders in the space, download your copy. Posted: 15 Feb 2019 \| Published: 31 Dec 2018 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems \| Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Consolidation \| Storage Controllers \| Storage Devices \| Storage Efficiency \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems

Answers to 5 of the Most Common Questions about Zoom and Google Hangouts Meet sponsored by Zoom Video Communications WHITE PAPER: This white paper examines Zoom's enterprise-grade video collaboration platform and how it integrates with Google Hangouts Meet. Find out how you can grow your business and its overall productivity, and get the answers to 5 of the most common questions about Zoom. Posted: 05 Feb 2019 \| Published: 05 Feb 2019 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Network Infrastructure \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems

Lenovo-Nutanix's HCI Helps Kanakia Group Achieve Lower TCO, Greater Agility sponsored by Lenovo CASE STUDY: Because 3-tier IT architectures require that data access, storage, and user interfaces are maintained on separate platforms, they're often plagued by a pronounced lack of scalability, a higher cost of manageability and TCO, and app performance bottlenecks. Learn how the Kanakia Group resolved these issues with HCI. Posted: 14 Mar 2019 \| Published: 14 Mar 2019 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems \| TCO

AWS re:Invent 2018 Recap: Incident Management for the Future sponsored by xMatters, Inc. VIDEO: Tune in to hear from two IT industry experts as they discuss incident response best practices, toolchain orchestration tips, and their predictions on what to expect from incident and event management technology in the near future. Posted: 25 Mar 2019 \| Premiered: 28 Nov 2018 TOPICS: IT Industry \| IT Management \| IT Service Management \| IT Systems \| IT Workforce

Build a Meeting Room with Any Hardware Running on Chrome, Mac or Windows OS sponsored by Zoom Video Communications CASE STUDY: In this case study, find out about a cloud-based communication system that can help you create collaborative, easy to use meeting spaces with video and audio. Learn how you can build the room you need with any hardware running on Chrome, Mac or Windows OS on Zoom's cloud platform. Posted: 12 Feb 2019 \| Published: 12 Feb 2019 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Network Architectures \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software

Choose Your Team Collaboration Platform Wisely sponsored by AVI-SPL RESEARCH CONTENT: Team collaboration platforms are emerging as the next big advancement in business productivity. The market has been flooded with a variety of products, each with their own unique features, so finding the right one for your teams can be daunting. Use this Frost & Sullivan report as your guide to choosing a collaboration platform wisely. Posted: 05 Feb 2019 \| Published: 31 Dec 2018 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Network Infrastructure

Basics (and Beyond) of Patch Management sponsored by ConnectWise EBOOK: With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In this eBook, learn about the 6 step patch management process for reconciling the deployment state of an operating system and third party software updates. Posted: 05 Mar 2019 \| Published: 05 Mar 2019 TOPICS: Cybersecurity \| IT Systems \| Patch Management \| Patch Management Software \| Risk Assessment \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Threats \| Vulnerability Assessments \| Vulnerability Management \| Windows \| Windows Security

3 Huddle Room Designs for Quick-Starting, More Productive Meetings sponsored by AVI-SPL WHITE PAPER: Enabling employee collaboration is a clear priority for most companies. As a result, meeting room technologies have advanced greatly to adapt for increasingly remote workforces and to improve ease-of-use for essential tools like videoconferencing. Learn more about your options for designing meeting spaces and huddle rooms. Posted: 05 Feb 2019 \| Published: 05 Feb 2019 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Network Infrastructure

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