ACDS White Papers, Software Downloads, Definition and Webcasts

Bitpipe.com

IT Systems > Communications Systems > Telecommunications Systems > Telephony Systems >
ACDS

ACDS Reports

SIP contact centers: Key benefits and potential challenges sponsored by SearchSecurity.com EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now. Posted: 27 Sep 2021 \| Published: 28 Sep 2021 TOPICS: Artificial Intelligence \| Data Center Construction \| Data Center Cooling \| Data Center Design \| Data Center Power Management \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| Remote Access Protocols \| Remote Users \| Software Development Life-Cycles \| Software Development Methodologies

Best Practice ITAM Governance sponsored by Livingstone Group WHITE PAPER: IT asset management (ITAM) governance helps protect organizations against a variety of corporate risks and allows them to switch from being reactive to proactive in their risk mitigation. Open up this white paper to read up on everything ITAM governance, including the risks of poor ITAM governance, IT governance best practices and more. Posted: 17 Feb 2021 \| Published: 17 Feb 2021 TOPICS: Governance, Risk, Compliance (GRC) \| IT Asset Management \| IT Asset Management Software \| IT Infrastructure \| IT Management \| IT Systems \| Risk Assessment \| Risk Management

A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow sponsored by ServiceNow EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption. Posted: 12 Feb 2021 \| Published: 12 Feb 2021 TOPICS: IT Infrastructure \| IT Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

Importance of Audio Within Government sponsored by Shure Inc BLOG: Speech intelligibility and general audio quality play a critical role in the overall effectiveness of a video conferencing system – especially when it comes to government communications. Read this article to learn more about the importance of audio within government. Posted: 29 Jun 2021 \| Published: 25 Jun 2021 TOPICS: Communications Systems

Making the business case for quantum computing sponsored by ComputerWeekly.com EGUIDE: Tech startups, investors, major suppliers and even leading-edge companies are already placing a bet on the future of quantum computing. In this e-guide, we hear from experts in the tech sector, business consultancies and international corporations as they examine the potential of quantum computing. Posted: 15 Mar 2021 \| Published: 15 Mar 2021 TOPICS: Architectures \| IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services \| IT Systems

A Computer Weekly Buyer's Guide to Hyperautomation and Bots sponsored by ComputerWeekly.com EGUIDE: The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service. Posted: 27 Aug 2021 \| Published: 27 Aug 2021 TOPICS: Artificial Intelligence \| Code Management \| IT Infrastructure \| IT Systems \| Robotics

The Observability Pipeline Buyer’s Guide sponsored by Cribl.io WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization. Posted: 23 Dec 2020 \| Published: 23 Dec 2020 TOPICS: Data Collection \| Data Entry \| Data Governance \| Data Integration \| Data Management \| Data Management Software \| Data Migration \| IT Service Management \| IT Systems

VoIP Platforms Offer a Wide Range of Benefits to the Enterprise sponsored by CloudCall Ltd EGUIDE: If businesses are to implement a VoIP, then they must consider how it fits into a larger communications framework. If they can do this successfully, then they’ll be able to reap the benefits of VoIP. Read our expert guide to learn what VoIP is, how it works and key features enterprises should consider when choosing a VoIP solution. Posted: 19 Nov 2020 \| Published: 19 Nov 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Voice Communications Software \| Voice Networking \| VoIP

Browse by Report Type:
ACDS White Papers | ACDS Multimedia | ACDS IT Downloads

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Other

TechTarget Corporate Web Site