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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Taking Hyper-converged Infrastructure to a New Level of Performance, Efficiency and TCO
sponsored by X-IO
RESOURCE CENTER: This article addresses the limitations of traditional HCI and looks at a new approach in which storage, CPU, graphics, and networking can be expanded to near-infinite unlimited capacity in any combination. Read on to learn more.
Posted: 25 Sep 2018 | Published: 25 Sep 2018

X-IO

The Importance of Single-View IT Analytics
sponsored by ServiceNow
WHITE PAPER: Improving IT service delivery starts with scrutinizing performance and process data, but this data isn't always easy to reach – especially for management. Find out how a single pane-of-glass view across IT services and operations – and subsequent end-to-end visibility – can take IT to new heights.
Posted: 12 Oct 2018 | Published: 20 Aug 2018

ServiceNow

Getting Started With a Centralized CMDB
sponsored by ServiceNow
WHITE PAPER: Setting up a CMDB is notorious in the IT industry for being "too difficult". Click inside to find out 8 configuration management and CMDB tips, designed to help guide you through both the initial and post-implementation steps.
Posted: 12 Oct 2018 | Published: 20 Jul 2018

ServiceNow

Charlotte Customer Case Study: Better Business Results from Simplified IT
sponsored by Dell EMC and VMware
CASE STUDY: Because of its dispersed environment, Charlotte Pipe and Foundry was searching for a better way to run operations instead of by provisioning and managing servers at remote locations. Read this study to learn how they did so using a hyper-converged strategy that gave them the ability to put virtual machines in an all-in-one appliance.
Posted: 22 Oct 2018 | Published: 22 Oct 2018

Dell EMC and VMware

How to Realize the Power of Automation Technology
sponsored by VMware
WHITE PAPER: In this guide for IT, find out what it takes to build a successful automation integration strategy, focused on two key areas – infrastructure and business processes.
Posted: 11 Oct 2018 | Published: 11 Oct 2018

VMware
 

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