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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Integrated Cloud-Based Monitoring and Analytics Break Down IT Operations Silos
sponsored by Oracle Corporation
ANALYST REPORT: Cloud-based management tools and IT operations analytics services are expected to take on an ever-increasing importance in enterprise IT management environments. This IDC report discusses cloud's increasing importance in the era of digital transformation.
Posted: 18 Jan 2018 | Published: 30 Jun 2016

Oracle Corporation

T-Systems Successfully Implements New Global Monitoring Solution
sponsored by MicroFocus
CASE STUDY: Read on to discover how T-Systems successfully bolstered their Zero Outage initiative with MicroFocus' Operations Bridge suite of management and monitoring tools.
Posted: 14 Feb 2018 | Published: 31 Dec 2017

MicroFocus

The Value of Standardizing on Red Hat Infrastructure Solutions
sponsored by Red Hat
WHITE PAPER: This IDC white paper delves into the business value of standardizing on Red Hat Enterprise Linux (RHEL) with supporting management software Red Hat Satellite, versus on other Linux distributions. Access now to read the analysis, including the 4 business areas in which standardizing will realize the most return.
Posted: 05 Feb 2018 | Published: 31 Dec 2017

Red Hat

How Cloud Skills Are Accelerating the Careers of IT Professionals
sponsored by Microsoft
WHITE PAPER: Written for IT pros, this white paper helps professionals plot their self-development and certification paths to maximize career potential with strong cloud skills. Read on to learn the most influential skills cloud pros should possess, and more.
Posted: 05 Feb 2018 | Published: 31 May 2017

Microsoft

18 Windows 10 Facts IT Must Know
sponsored by VMware
EGUIDE: Now that Windows 10 has gone through some ups and downs, and has seen a fourth significant upgrade, it is time to see what we know about Windows 10 as it stands right now.
Posted: 07 Feb 2018 | Published: 05 Feb 2018

VMware
 

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