ACDS

EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

DATA SHEET: Efficient and reliable communication is critical to all organizations but can be challenging to achieve. Syn-Apps Revolution helps organizations solve this challenge with its unified notification platform that reaches people across disparate communication systems to ensure everyone receives the right message. Download this brief to learn more.

Posted: 06 Apr 2021 | Published: 06 Apr 2021

EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.

Posted: 19 Jan 2021 | Published: 15 Jan 2021

WHITE PAPER: With time, a move to cloud voice is becoming more and more essential. Even before the world went remote, analysts were predicting an explosive growth in cloud communications. Now, you must ready your employees for the future of work. Take in this white paper outlining 7 critical success factors to implementing cloud voice.

Posted: 19 Mar 2021 | Published: 19 Mar 2021

WHITE PAPER: Complex contract language and licensing practices make increased costs and audit exposure nearly inevitable unless you understand the risks hidden in your IBM agreements. This easy-to-digest guide shares pitfalls that can lead to lost credits, best practices to mitigate price increases, and more.

Posted: 13 Sep 2021 | Published: 13 Sep 2021

BLOG: It’s no secret that Zoom has seen tremendous adoption in the last year and a half, but what is it about this little blue app that gives it such an advantage over its competitors? Read this blog post to learn why Zoom earned top honors for video conferencing apps in the workplace according to Okta’s 2021 Businesses at Work Report.

Posted: 22 Mar 2021 | Published: 01 Feb 2021

EGUIDE: The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.

Posted: 30 Apr 2021 | Published: 30 Apr 2021

RESOURCE: In what seems like the blink of an eye, Microsoft Teams has become the go-to for voice, video and collaboration in the enterprise. In this infographic, uncover a breakdown of that trajectory.

Posted: 09 Mar 2021 | Published: 09 Mar 2021