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SIP contact centers: Key benefits and potential challenges sponsored by SearchSecurity.com EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Avaya State Of The Desktop Report sponsored by Avaya RESEARCH CONTENT: In a survey of over 1,200 full-time workers, 43% reported that their primary communication device at work is a dedicated desktop phone, according to Avaya's State of the Desktop Report. Download the full report to review other desktop communication trends. Posted: 08 Apr 2019 \| Published: 08 Apr 2019 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems

5 Signs It's Time to Change Your IT Service Desk sponsored by Freshworks BROCHURE: In this informative brochure, explore 5 signs of a failing IT service desk. Learn why modern organizations are retiring their legacy IT software, and review your software options with Freshservice. Posted: 07 Jun 2019 \| Published: 07 Jun 2019 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Enterprise \| IT Infrastructure \| IT Management \| IT Services \| IT Systems

The Definitive Guide to Hyperconverged Infrastructure sponsored by TechData - Nutanix WHITE PAPER: Access this comprehensive guide to learn everything you need to know to get started with HCI, and the benefits it can offer your cloud initiatives. Posted: 16 May 2019 \| Published: 16 May 2019 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems

Strategies for Improving Student Success with Digital Workspaces sponsored by AVI-SPL WHITE PAPER: In this white paper, learn why digital workspaces in education are becoming increasingly important and how they can help better prepare graduates for the workforce. Posted: 30 May 2019 \| Published: 30 May 2019 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging

CapEx vs. OpEx: Considerations for Moving UC to the Cloud sponsored by Avaya WHITE PAPER: In this white paper, learn about the financial implications of moving UC to the cloud, and how it can help you save money. Posted: 09 Apr 2019 \| Published: 09 Apr 2019 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging

Infographic: 2019 IT Priorities - UKI sponsored by ComputerWeekly.com EGUIDE: In this infographic, we shine a light on our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 222 respondents from across the United Kingdom and Ireland. Posted: 20 May 2019 \| Published: 20 May 2019 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Spending \| IT Systems \| Surveys

Get Ready for the Next Wave of Splunk Growth with a Cisco Validated Design sponsored by Cisco SwiftStack WEBCAST: Tune into this webinar to get a walkthrough of the Cisco's end-to-end reference architecture specifically designed to scale out Splunk Enterprise stacks – a platform particularly useful for rapidly growing Splunk shops. Posted: 23 May 2019 \| Premiered: Apr 26, 2019 TOPICS: Data Analytics \| Data Management \| IT Infrastructure \| IT Systems

The Importance of Adoption in a UC&C Deployment sponsored by Verizon WHITE PAPER: Find out how you can simplify and improve adoption of new unified communication and collaboration tools with Verizon's Adoption Service team—whose sole purpose is to make sure the services you deploy are not just made available to your users but are actually being used. Posted: 16 Apr 2019 \| Published: 16 Apr 2019 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging

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