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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Ready to Scale AI -Don't Suffer from Core Starvation
sponsored by IBM
WHITE PAPER: In this white paper, discover how IDC defines AI and if organizations should deploy on-premise, in the cloud, or a hybrid cloud model.
Posted: 01 Aug 2019 | Published: 01 May 2019

IBM

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Cloud UC: Zoom's New PBX Offering
sponsored by Zoom Video Communications
EGUIDE: In this expert guide learn about leading vendor Zoom and their new cloud PBX offerings, which use desk phones from Polycom and Yealink that integrate with contact center products from Five9 and Twilio.
Posted: 29 Jul 2019 | Published: 29 Jul 2019

Zoom Video Communications

The De Facto for Contact Center Experience: AI in the Contact Center Research
sponsored by Avaya
ANALYST REPORT: In this May 2019 research report, learn about the 5 areas of interest about AI in a contact center.
Posted: 25 Jul 2019 | Published: 01 May 2019

Avaya

Why Your PBX Could Be Slowing You Down
sponsored by 8x8, Inc.
WEBCAST: An on-premise PBX can often be unreliable—not just in terms of the inevitable outage, but in the costs associated with frequent and necessary upgrades. Listen to this podcast to hear 2 real-world examples of companies who migrated from legacy on-premise PBX to cloud communications and the challenges they faced.
Posted: 01 Aug 2019 | Premiered: Aug 1, 2019

8x8, Inc.

Data Enrichment Will Be the New Correlation
sponsored by Kentik
RESOURCE: Data is only as valuable as the analytics tools used to extract insights. In the world of IT operations, this is especially true. That's where AIOps is intended to come into play. Jump inside this blog post to learn about the three primary analytics areas where AIOps practices shine the brightest.
Posted: 21 Aug 2019 | Published: 26 Jul 2019

Kentik

Don't Undermine Your Move to Hybrid Cloud with the Wrong Infrastructure Choices
sponsored by Hitachi Vantara and Cisco Systems
WHITE PAPER: The following TechTarget-produced custom white paper investigates why converged infrastructure (CI) is a good fit for hybrid cloud environments and illustrates 7 reasons why CI lends itself well to hybrid cloud.
Posted: 26 Aug 2019 | Published: 26 Aug 2019

Hitachi Vantara and Cisco Systems

Simplify How Work Happens With Unified Communications and Collaboration
sponsored by Verizon
WHITE PAPER: In this white paper, learn about Verizon's UC&C offerings, and how combining instant messaging, audio, web and video conferencing, or other mobility tools, can make it easier to coordinate tasks and share information from wherever you're working.
Posted: 21 Aug 2019 | Published: 21 Aug 2019

Verizon

Joined Up Thinking for Business Communications
sponsored by Vodafone
WEBCAST: In this brief video, find out how 1 wireless provider is bringing together mobile and fixed in a single, seamless, cloud-based service.
Posted: 03 Sep 2019 | Premiered: Sep 3, 2019

Vodafone
 

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