ACDS

EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

EBOOK: 8x8 Voice for Microsoft Teams is a cloud-based PBX-to-PBX integration with Microsoft Phone System. It provides enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface. Download this interactive e-book to learn more about 8x8 Voice for Microsoft Teams.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

EZINE: In this week's Computer Weekly, did the UK's defence and security review really suggest a nuclear response to a cyber attack? Data visualisation has been widely used to explain the Covid-19 pandemic, but not always that effectively. And jewellery retailer Pandora explains how it kept the personal touch as customers went online. Read the issue now.

Posted: 22 Mar 2021 | Published: 23 Mar 2021

ANALYST REPORT: If your organization is searching for the right UCaaS provider to enable the anticipated spike in permanent remote work, this Magic Quadrant will help you make the most suitable choice. Gartner compares 14 notable products in the market, including X Series, Webex, Zoom, Teams, Fuze, GoToConnect, MiCloud Connect, and RingCentral.

Posted: 23 Feb 2021 | Published: 12 Nov 2020

RESOURCE: According to Okta’s 2021 Businesses at Work Report, Zoom is once again the top video conferencing app in the workplace. Zoom also continued its momentum from the 2020 report as one of the most popular workplace apps overall. Check out this blog post to learn more key findings from the Okta report.

Posted: 22 Mar 2021 | Published: 01 Feb 2021

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

WHITE PAPER: A recent Harmon.ie survey of information workers reports that, on average, 74% of employees have at least 5 apps open at one time and 16% use more than 15 apps per business day. In this white paper, learn how cloud communications can help businesses unify their work ecosystems to help ease the strain on the IT department and end users.

Posted: 05 Apr 2021 | Published: 05 Apr 2021

WHITE PAPER: Old PBX equipment, desk phones and conferencing equipment are expensive to maintain, haven’t kept pace with a mobile-enabled world and are no help when physical presence is impossible. It may be time for your enterprise to shift communications to the cloud. Leverage this dynamic resource to learn 3 advantages of cloud communications.

Posted: 23 Feb 2021 | Published: 23 Feb 2021

WHITE PAPER: Organizations using Microsoft Teams can now leverage Teams Direct Routing as a service through Oracle’s Cloud Infrastructure. Through Oracle’s Session Border Controller (SBC) product line, Microsoft has certified their Direct Routing service for robust, compliant QoS. Read this white paper to understand this managed service, and others, in full.

Posted: 23 Feb 2021 | Published: 23 Feb 2021