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SIP contact centers: Key benefits and potential challenges sponsored by SearchSecurity.com EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: 27 May 2008 \| Published: 01 Jan 2008 TOPICS: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

7 Things You Didn't Know Were Possible with Self Service and Automation sponsored by Avaya CenturyLink WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible. Posted: 28 Jun 2016 \| Published: 31 Dec 2015 TOPICS: Automatic Call Distribution Systems \| Business Communications \| CRM \| CRM Best Practices \| CRM Services \| Self-Service Applications Software

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Finally, a Simple Way to Deploy a Customer Contact Center sponsored by Contactual (Now 8x8, Inc.) WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. Posted: 11 Feb 2010 \| Published: 11 Feb 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| IVR \| PBX \| VoIP

How to Overcome Today's Top ITSM Challenges sponsored by ServiceNow WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges. Posted: 19 Nov 2018 \| Published: 19 Nov 2018 TOPICS: IT Service Management \| IT Services \| IT Systems

A Service Provider's Guide to IT Service Management Solutions sponsored by Micro Focus WHITE PAPER: This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here. Posted: 19 Nov 2018 \| Published: 19 Nov 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

How Converged Infrastructure Can Fast-Track IT as a Service Delivery sponsored by Pure Storage RESOURCE: Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more. Posted: 11 Dec 2018 \| Published: 11 Dec 2018 TOPICS: Data Center Cooling \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Spending \| IT Systems \| Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Consolidation \| Storage Controllers \| Storage Devices \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management

Empower Your Business with Continuous Innovation sponsored by Pure Storage RESOURCE: Keep reading this custom article to discover how converged infrastructure (CI) contributes to continuous innovation and how to choose the right infrastructure solution for your organization. Posted: 10 Dec 2018 \| Published: 10 Dec 2018 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems \| Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems \| Storage Virtualization

How National Grid Aligned IT Strategy with Business Ambitions sponsored by ServiceNow WHITE PAPER: In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools. Posted: 14 Nov 2018 \| Published: 15 May 2018 TOPICS: IT Service Management \| IT Services \| IT Systems

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