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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Computer Weekly - 28 September 2021: Chancellor Rishi Sunak talks tech
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.
Posted: 27 Sep 2021 | Published: 28 Sep 2021

ComputerWeekly.com

Best Practice ITAM Governance
sponsored by Livingstone Group
WHITE PAPER: IT asset management (ITAM) governance helps protect organizations against a variety of corporate risks and allows them to switch from being reactive to proactive in their risk mitigation. Open up this white paper to read up on everything ITAM governance, including the risks of poor ITAM governance, IT governance best practices and more.
Posted: 17 Feb 2021 | Published: 17 Feb 2021

Livingstone Group

A practical approach to ITIL 4 adoption 10 mistakes to avoid and 10 steps to follow
sponsored by ServiceNow
EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

ServiceNow

Importance of Audio Within Government
sponsored by Shure Inc
BLOG: Speech intelligibility and general audio quality play a critical role in the overall effectiveness of a video conferencing system – especially when it comes to government communications. Read this article to learn more about the importance of audio within government.
Posted: 29 Jun 2021 | Published: 25 Jun 2021

Shure Inc

Making the business case for quantum computing
sponsored by ComputerWeekly.com
EGUIDE: Tech startups, investors, major suppliers and even leading-edge companies are already placing a bet on the future of quantum computing. In this e-guide, we hear from experts in the tech sector, business consultancies and international corporations as they examine the potential of quantum computing.
Posted: 15 Mar 2021 | Published: 15 Mar 2021

ComputerWeekly.com

A Computer Weekly Buyer's Guide to Hyperautomation and Bots
sponsored by ComputerWeekly.com
EGUIDE: The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
Posted: 27 Aug 2021 | Published: 27 Aug 2021

ComputerWeekly.com

The Observability Pipeline Buyer’s Guide
sponsored by Cribl.io
WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization.
Posted: 23 Dec 2020 | Published: 23 Dec 2020

Cribl.io

VoIP Platforms Offer a Wide Range of Benefits to the Enterprise
sponsored by CloudCall Ltd
EGUIDE: If businesses are to implement a VoIP, then they must consider how it fits into a larger communications framework. If they can do this successfully, then they’ll be able to reap the benefits of VoIP. Read our expert guide to learn what VoIP is, how it works and key features enterprises should consider when choosing a VoIP solution.
Posted: 19 Nov 2020 | Published: 19 Nov 2020

CloudCall Ltd
 

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