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ACDS White Papers (View All Report Types)
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Ultimate Guide to Digital Transformation in Data Storage Environments
sponsored by DataCore Software Corporation
WHITE PAPER: This white paper serves as your guide to using storage virtualization to support digital initiatives. Read on to learn 6 benefits of storage virtualization software, see why the parallel I/O it provides is critical to your digital strategies, and more.
Posted: 19 Mar 2018 | Published: 19 Mar 2018

DataCore Software Corporation

Extending the Skype Experience to Every Meeting Room
sponsored by Logitech Inc.
WHITE PAPER: The next generation of Skype for Business meeting room systems promises to provide users the communications tools they need to effectively collaborate and meet in any meeting room. But can you really believe these promises? This Frost & Sullivan white paper demystifies the capabilities of a new Skype for Business meeting room system.
Posted: 14 Mar 2017 | Published: 31 Jan 2017

Logitech Inc.

Continuous Integration and Delivery with Ansible
sponsored by Red Hat
WHITE PAPER: If your team is struggling to enable continuous integration and continuous deployment (CI/CD), it may be time to consider implementing an IT automation engine. Read on here to learn about an open source automation engine that could help you enable CI/CD with zero downtime.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat

Unified Communications and Team Collaboration: The Enlighten Response to Shadow IT
sponsored by Mitel
WHITE PAPER: Learn how to build a better unified communications and team collaboration (UCC) experience to overcome shadow IT.
Posted: 20 Mar 2018 | Published: 20 Mar 2018

Infrastructure Control with Red Hat Ansible Tower
sponsored by Red Hat
WHITE PAPER: In this paper, discover a framework for controlling, securing, and managing your Ansible automation. Download now to see how this framework provides a single language for DevOps, continuous integration and continuous delivery (CI/CD), and more.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat

5 Ways CFOs Can Cut Costs in 2017
sponsored by Fuze
WHITE PAPER: Learn about unified communications role in cutting costs and the other top 4 ways CFOs can save some green in 2017.
Posted: 15 May 2017 | Published: 31 Jan 2017


The CIO's IT Transformation Survival Guide
sponsored by Rackspace Intel
WHITE PAPER: IT transform is a necessity that every organization will have to deal with in order to stay competitive. This e-book offers some best practices and tips to help you survive your organization's transformation. Learn from the CIOs who have gone before you and how they were able to find success.
Posted: 31 May 2017 | Published: 25 May 2017

Rackspace Intel

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