4-1-1 Services

WHITE PAPER: On-premise PBX hardware served companies well during a time when technology was based on hard wiring. However, as the world changed, businesses are now faced with adapting for a new model based on agility, flexibility and mobility. In this white paper, explore several vital points you should consider when selecting your next communications system.

Posted: 29 Apr 2020 | Published: 29 Apr 2020

EZINE: In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider

Posted: 04 Dec 2019 | Published: 06 Dec 2019

CASE STUDY: Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.

Posted: 24 Apr 2020 | Published: 20 Jan 2019

CASE STUDY: Inside this case study, learn how Cal Poly Pomona used ServiceNow to build a single point of access platform for all its administrative services – including IT ticketing, enrollment, financial aid, and more.

Posted: 09 Mar 2020 | Published: 09 Mar 2020

EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.

Posted: 21 Nov 2019 | Published: 21 Nov 2019

EZINE: In this week's Computer Weekly, we discuss the challenges of running global IT in the world of copper mining. We look at how tech vendors are adapting their products to meet the lockdown demands of working from home. And we examine how zero-trust methods can help secure container technology. Read the issue now.

Posted: 24 Jul 2020 | Published: 28 Jul 2020

EZINE: The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.

Posted: 27 Aug 2020 | Published: 10 Sep 2020

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

CASE STUDY: Professionals who are part of an organization looking to implement a comprehensive, all-in-one enterprise collaboration and communications platform should read this case study. Use it to learn how an industry-leading software provider was able to migrate to such a platform with full voice calling services in only two weeks.

Posted: 20 Jul 2020 | Published: 20 Jul 2020

WHITE PAPER: Remote working has been seen as a critical enabler of business and economic continuity during the Covid-19 pandemic. However, in order to enable a successful remote work program, organizations need to ensure good communication. In this white paper, explore key considerations you should look for in a communications solution.

Posted: 28 Sep 2020 | Published: 28 Sep 2020