In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
View this white paper and explore a buyer's guide for managed services. Discover the several subsystems and the characteristics to look for in a good provider. Read on to learn the warning flags and obstacles to avoid.
This case study details the solution one company in the financial industry chose that allowed them to shift focus onto core business and innovation, rather than managing their IT infrastructure.
This white paper examines how smart sourcing provides enterprises with a flexible tool for dealing with uncertain futures by supplying a platform for agility and greater visibility into spending and the value of their investments.
Explore this e-guide to learn how the ITSM landscape is changing and how one vice president was able to gain efficiencies and focus IT services on processes that deliver business value by applying lean principles.
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