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Managed Service Provider Attributes Growth to Professional Services Automation
sponsored by ConnectWise
CASE STUDY: Growing a business in this economy is challenging. This white paper illustrates how one small company moved from a break-fix business model to a managed services offering and transformed their business.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

ConnectWise

Consolidation: The Foundation For IT and Business Transformation
sponsored by ServiceNow
WHITE PAPER: In this exclusive guide, discover a strategy that will enable you to identify and consolidate duplicative and outmoded resources in order to lower operating costs, increase efficiencies, and more.
Posted: 09 Sep 2013 | Published: 09 Sep 2013

ServiceNow

Take Your ITSM Strategy to the Stratosphere
sponsored by SearchCIO.com
EBOOK: In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

SearchCIO.com

The Importance of Continuity in Office 365 Environments
sponsored by Mimecast
WHITE PAPER: This white paper discusses the risks of email downtime and the importance of continuity in Microsoft Office 365 environments.
Posted: 06 Aug 2013 | Published: 06 Aug 2013

Mimecast

Solution Spotlight: Tie Contact Center and IT for Strong Customer Experience Management
sponsored by SearchCRM
EGUIDE: It is a reality for many organizations that the IT department and contact center have a big gap in communication and collaboration leading to frustration and project delays. This exclusive resource will help you learn how to bridge the communication gaps between these two departments and set common goals to deliver a seamless customer experience.
Posted: 18 Feb 2013 | Published: 18 Feb 2013

SearchCRM

Amplifying the Signal in the Noise of IT Monitoring
sponsored by Zenoss, Inc.
WHITE PAPER: This case study details the value of moving past the traditional, fragmented approach to IT monitoring.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Zenoss, Inc.

Changing the Perception of IT – What Your Customers Won't Tell You
sponsored by ServiceNow
WEBCAST: This webcast covers the negative perception of IT and how you can shake that image.
Posted: 28 Oct 2013 | Premiered: Oct 24, 2013

ServiceNow

Market Overview: SaaS IT Service Management Tools
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper details how to make sure you are selecting the right ITSM tools for your organization.
Posted: 14 Oct 2013 | Published: 21 Feb 2013

BMC Software, Inc.

Take the Modernization Impact Assessment
sponsored by Hewlett Packard Enterprise
ASSESSMENT TOOL: Take this online assessment today to discover the impact that modernization can have on your organization's IT environment, and find out what you can do to plan for modernization success.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

Hewlett Packard Enterprise

IT Transformation Consulting Services: Align your technology direction
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more.
Posted: 09 Oct 2013 | Published: 31 May 2012

Hewlett Packard Enterprise

Is Your Outsourcing Strategy Under Your Control?
sponsored by SearchDataCenter.com
WHITE PAPER: Proactive planning and evaluation can prevent common problems with IT outsourcing providers, keeping your data safe and ensuring your outsourcing venture is cost-effective.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

SearchDataCenter.com

Keep Users Happy by Integrating IT Operations and IT Support
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business.
Posted: 08 Oct 2013 | Published: 09 Oct 2012

BMC Software, Inc.

Taking Real Control of Cloud Governance
sponsored by SearchCIO.com
EZINE: In this month's issue of CIO Decisions, SearchCIO Senior Features Writer Karen Goulart dives into the fray, asking CIOs and experts what it takes to build a strong cloud computing governance program and how to succeed as an IT service broker.
Posted: 03 Oct 2013 | Published: 03 Oct 2013

SearchCIO.com

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

Unimax

Cloud Computing: If You Can't Beat 'Em, Join 'Em
sponsored by HP & Intel®
EZINE: This issue of the e-zine Modern Infrastructure turns an expert eye to cloud computing and other trends surrounding infrastructure management, providing the insight that IT leaders need to march their businesses forward. Read on to learn more.
Posted: 23 Aug 2013 | Published: 31 Oct 2012

HP & Intel®

CIO Decisions E-Zine: Putting a social layer into every business app
sponsored by SearchCIO.com
EZINE: Enterprises committed to collaboration are building a social layer into their business apps and platforms. Learn how in this issue of CIO Decisions.
Posted: 09 Aug 2013 | Published: 09 Aug 2013

SearchCIO.com

Why Your Service Desk is Failing
sponsored by CA Technologies.
WHITE PAPER: This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
Posted: 02 Aug 2013 | Published: 30 Sep 2012

CA Technologies.

Hitachi Dynamic Virtual Controller Technology: Optimize Dynamic Workloads
sponsored by Hitachi Data Systems
WHITE PAPER: This paper examines the complexity and management challenges presented by the current storage landscape, the explosive growth of data storage requirements and what it all means to businesses.
Posted: 02 Aug 2013 | Published: 30 Apr 2012

Hitachi Data Systems

People and Processes: Keys to IT as a Service Success
sponsored by VMware, Inc.
WHITE PAPER: ITaaS has transformed how businesses operate, making them more efficient and smarter.  Learn the eight things you can do as a CIO to accelerate the benefits of ITaaS in your workplace.
Posted: 01 Aug 2013 | Published: 01 Aug 2013

VMware, Inc.

Next Gen IT and the Cloud
sponsored by ServiceNow
WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

ServiceNow

How Web Security Improves Productivity and Compliance
sponsored by Webroot
WHITE PAPER: This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.
Posted: 30 May 2013 | Published: 31 Dec 2012

Webroot

The Hay Group Case Study
sponsored by CenterBeam
CASE STUDY: This brief case study takes a look at how the Hay Group, a global management consulting firm, teamed up with a third party to integrate its fleet management and service desk initiatives. Read now to learn how they addressed the needs of three key areas of their IT environment – endpoint management and security, data protection, and helpdesk.
Posted: 22 May 2013 | Published: 22 May 2013

CenterBeam

How Web Security Improves Productivity and Compliance
sponsored by Webroot
WHITE PAPER: This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.
Posted: 15 May 2013 | Published: 31 Dec 2012

Webroot

eGuide: Top Factors of Cloud Adoption
sponsored by CA Technologies.
EGUIDE: Access this cloud adoption e-guide to learn how the cloud is shifting roles and responsibilities within the IT department as well as the top factors driving IT pros to the cloud today.
Posted: 27 Feb 2013 | Published: 27 Feb 2013

CA Technologies.

The Challenges and Benefits of Private Clouds
sponsored by Zones, Inc.
EGUIDE: In this exclusive e-guide, Mark Bowker, analyst at the Enterprise Strategy Group, offers key insight into CIO and IT management issues with the private cloud. Read now to learn about private cloud implications for business needs, and discover how to lay the foundation for this data center model.
Posted: 01 Feb 2013 | Published: 01 Feb 2013

Zones, Inc.
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