Employee Training

CASE STUDY: This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction.

Posted: 31 May 2011 | Published: 31 May 2011

JOURNAL ARTICLE: Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

CASE STUDY: This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.

Posted: 01 Jun 2011 | Published: 01 Jun 2011

ESSENTIAL GUIDE: Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

EGUIDE: Something as seemingly trivial as a truck hitting a telephone pole can suddenly leave health care employees unable to access clinical applications and patient data. This tip discusses how providers can create, and update, business continuity plans to ensure that key systems and processes are maintained.

Posted: 20 Sep 2011 | Published: 20 Sep 2011

WHITE PAPER: The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: There are many factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where your staff may be in terms of resistance to or support for a new EHR system, and the necessary tools, training and support to transition successfully.

Posted: 15 Sep 2011 | Published: 15 Sep 2011

WHITE PAPER: The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems.

Posted: 16 Sep 2011 | Published: 16 Sep 2011