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Employee Training White Papers (View All Report Types)
Open Group technical document: IT Specialist Certification Accreditation Policy
sponsored by
WHITE PAPER: A common characteristic of people-certification programs in the marketplace is that most test or validate the existence of relevant knowledge. Few reach beyond this.
Posted: 20 Oct 2011 | Published: 22 Oct 2010

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Published: 01 Apr 2008

Verint Systems

Four EHR Change Management Mistakes (And How to Avoid Them)
sponsored by HP & Intel®
WHITE PAPER: The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems.
Posted: 01 Aug 2013 | Published: 16 Sep 2011

HP & Intel®

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008

Parature, Inc.

The Greening of Training: How Sustainability Is Reshaping Organizational Learning
sponsored by SkillSoft Corporation
WHITE PAPER: Green sustainability is becoming a highly visible part of the corporate strategy. Read this paper to learn how your organization can generate significant cost savings by integrating a green project into an overall change management initiative.
Posted: 21 Feb 2008 | Published: 01 Dec 2007

SkillSoft Corporation

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience
sponsored by Knoa Software
WHITE PAPER: This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
Posted: 09 Sep 2008 | Published: 09 Sep 2008

Knoa Software

Best Practices for Data Loading into SAP ERP Systems
sponsored by Winshuttle, LLC
WHITE PAPER: This white paper examines existing data-loading methods and best practices to easily incorporate data into SAP solutions.
Posted: 03 Dec 2008 | Published: 03 Dec 2008

Winshuttle, LLC

The dying art of storytelling; how to rejuvenate your training programme
sponsored by Skillsoft
WHITE PAPER: This white paper examines the art of storytelling as a tool in the training process and how you can get employees to retain information from training to apply it on the job.
Posted: 23 Apr 2012 | Published: 23 Apr 2012


Thirty-One Best Practices for the Service Desk
sponsored by GoToAssist
WHITE PAPER: This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
Posted: 20 May 2008 | Published: 28 Jun 2005


Virtual Firsthand Training – A New Dimension of SAP® Education
sponsored by SAP America, Inc.
WHITE PAPER: This paper describes how new virtual learning options from the SAP® Education organization fulfill the requirements of many companies and consultants. Continue reading to learn how they reduce training investments, meet various needs, and offer a flexible learning approach.
Posted: 28 Sep 2010 | Published: 28 Sep 2010

SAP America, Inc.
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